Dispute Resolution Services
Can I dispute work that does not relate to a project?
Can I submit more evidence after the Dispute has been escalated to arbitration?
Any Freelancer.com user can file a Dispute against another user, as long as the project has a related Milestone payment.
To lodge a dispute over a payment, mouse over the "Disputes" link at the navigation bar on your Freelancer.com home page and click the "New Disputes" link.
Select the project to dispute and the user; then tick the Milestone Payment you wish to dispute and type down why you want to dispute the Milestone Payment. You are allowed to contest all the Milestones related to a single project in one dispute.
You then need to describe your issue in detail and attach any supporting evidence you may have (from Stages 1 through to 3, you are encouraged to attach any files that could support your claims).
Finally, you should enter the amount you are prepared to pay for the project (if an Employer) or wish to receive for the project (if a Freelancer). The amount could be between 0 and the total amount of Milestone Payments in question.
The other party has a number of days (4 if the other party is a Freelancer, 7 if the other party is an Employer) to respond to the claim made by the complainant. If the party does not respond within the given days, the Dispute closes in your favor.
For more information, please read Section 11.4 of the Terms.
I accidentally clicked on the wrong button/wrote the wrong amount! Could you change it back?
I lost the dispute! Can I file for reconsideration?
I released the Milestone but the Freelancer did not finish the job! Is there a way to file a dispute against the Freelancer?
The Dispute Resolution Service is offered by Freelancer.com.au to users who wish to contest the return or release of an existing Milestone(s). This service is offered only for users who have elected to use the Milestone Payment System.
If an issue arises where you wish to negotiate the return or release of a Milestone, you should file a dispute.
In all circumstances, we encourage users to resolve disputes between themselves rather than use this service; however, it is provided as an alternative of last resort should the parties are unable to reach agreement.