This is an ideal position for an extremely well organised, hardworking team player comfortable working in a diversified role with significant responsibility for handling a client base to ensure they are delighted with their experience with our company.
Our company is a dynamic and fast paced (yet stable and well-established) professional coaching firm located in Essex. We have a position available for an experienced Client Care Assistant to work within a fun team that believes in doing whatever it takes to get the job done.
Client Care Assistant:
Duties include managing day-to-day email communications from existing clients and resolving their questions clearly, efficiently and in a timely manner. In addition following and improving already established operations procedures to ensure that all clients requirements are met including:
- Booking Call times for the senior coaches using Google Calendar and our existing in house software platform (training will be provided)
- Ensuring member email broadcasts are sent and members are identified correctly in the in house system.
- Creating monthly reports by gathering information from multiple internal sources to produce a clear and concise management reports
- Liaising (if required) with our accounts department to assist in a smooth member experience
- Responding to client requests for information regarding their programs via email
- Posting and responding to clients on the established members only Facebook group
- Calling clients when required to gain information or confirmation of attendance of member events
- Attending ‘member only events’ and ‘team days’ upon request, including 3x per year, 3 day seminars in UK
- Managing the event team and ensuring pre designed operating procedures are preformed for the event
- All aspects of ‘client care’ to ensure client is ‘delighted’ with the support they have receive.
Candidate must be above-and-beyond organised. must love helping clients find solutions to their requests without delay, proficient in email (Google Mail), online calendar (Google Calendar), Word/Excel.
Must be smart, flexible, resourceful, trustworthy, extremely detail oriented, poised/polished, adept at multitasking at the highest levels, and have experience with top-level business support.
Must be able to have flexible working hours and be able to respond at a moments notice.
Will be required to attend our offices in Billericay, Essex one day per month, otherwise the tasks can be performed from applicants home office.
Must have positive and fun outlook on life and have lots of energy, commitment, and motivation and thrive working in a small team environment with other staff.
*** Please send your resume only if you meet the following requirements:
- Computer fluency
- Excellent phone, organisational, filing, verbal, and follow through skills
- High attention to detail and efficient in managing many simultaneous tasks and projects
- Highly communicative, responsive and accessible
- Looking for a full time (equivalent hours) position
- Excellent references from a recent job with similar experience
- Must have own car and live within 1-2 hours of Billericay, Essex
Compensation: £8 hr to start
Hello,
I don't have much to say about this except for, I am based in the UK and I am extremely interested in taking on this role, my previous admin experience is with a double glazing company in Glasgow.
Thanks.
Dear Sir
I have very good effective team here for Live Help.
We have the experience on Google Calender.
I hope we can assist you with short training.
Looking forward.
I want to work for long time.
Hello
I have a team of designer & developer so our company can set your entire requirement in short time with new ideas & also fix your other problems too. We done so many international projects but just start working with freelancer .com
Hi , I came across your job posting and am really happy about it,
as an experienced Telemarketer,Customer Support Agent,Phone Support Agent,
Virtual assistant,Up sell agent,Appointment Setter and lead generation
for a long period of time,I am confident That
I can pull up the desired result required by your company. As I
work UK or US time,I have no problem with time,as am multi-tasking,
a goal oriented agent I know the purpose of working is to meet a
certain goal and am confident I can achieve that for you and
effectively fulfill all these traits
(1) speak fluent English
(2) have prior work experience with telemarketing
(3) have a positive, helpful attitude
Love to hear back from you as soon as possible as am willing to start immediately.
Thanks
Hello Sir,
we can do this project as per your need and requirements.
we have a good experience on this field and so i can provided for u good results.
so i will wait for response.