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wrocław, poland
It's currently 8:53 PM here
Joined July 16, 2012
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Mohamed-Anass D.
@Anasdjeff
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wrocław, poland
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IT Specialist with Multiple Languages
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Experience
Business Application Support
Jun 2014 - Present
Insuring the Support of the client Business Applications (incident management Level 2/3).
Performing all kind of changes related to the Application Scope.
Analyzing the complicated Issues and provide the suitable actions to eliminate recurrent issues (Problem Management).
Application Support Engineer
May 2011 - May 2014 (3 years)
Providing Technical and Functional Support Level 3.
Improving Activity and Functional knowledge of ESSILOR Calculation Perimeters.
Deploying Calculation Releases, Patches on several kind of servers (Backup, Production, Test ...etc.).
Investigating and resolving incidents related to the project environments with meeting SLA’s.
Coordinating with the expertise, the product, and the development teams.
...
Helpdesk Technician
Mar 2010 - May 2011 (1 year, 2 months)
Management of the Incidents reported by users (Technical or Application problems).
Users Requests Management.
Declaration and management of the different print servers.
Supports different application problems and know how to root them.
Education
Engineering’s Diploma on Computing Methods in Applied Business Management
(4 years)
Qualifications
Microsoft Office Specialist 2007 (Word, Outlook)
Microsoft
2012
Microsoft Office Specialist 2007 (Word, Outlook)
ITIL V3
ITIL
2013
ITIL V3 Fundamentals
IBM PMA Certification (IBM Project Management Academy program)
IBM
2015
IBM Project Management Academy program allows you to get close to the Project management world and get a better understanding of the processes related to the Project Management
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