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bradenton, united states
It's currently 5:40 AM here
Joined November 13, 2012
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Leslie D.
@mrsdavis
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bradenton, united states
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IT Specialist, data entry, helpdesk
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Data Entry
Data Entry
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Experience
Helpdesk Administrator+++
Jan 2010 - Present
Provided helpdesk support internally and at offsite locations utilizing appropriate hardware on computers, printers, phones, software installations and user configurations. Performed troubleshooting for desktop and application errors. Ensured Windows 7 testing application compatibility, configure users in Active Directory. Implemented Spiceworks- Helpdesk, Inventory, reports. Installed and provided full support for Microsoft Office 2007/2010. Administered and distributed Blackberries, iPhones, iPads, Andr
Premier Integrated Solutions Representative
Oct 2009 - Jan 2010 (3 months, 1 day)
Provided tech support for financial institutions answering questions about daily functions, banks converting to new core applications and product usage (teller, new accounts, security settings).
Key Accomplishments
o Provided technical telephone and some on-site application support to customers, answering questions on function and usage of product. Handle client calls and issues involving moderately complex technical issues.
o Client Support - Service the clients meeting the SLAs to the clients.
o
Education
BS in Information Technology
(5 years)
Qualifications
A+
CompTIA
2012
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