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$8 USD / hour
Flag of BAHRAIN
busaiteen, muharraq, bahrain
$8 USD / hour
It's currently 5:13 PM here
Joined May 25, 2009
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Ozair Ramiz Uz Z.

@ozairramiz

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$8 USD / hour
Flag of BAHRAIN
busaiteen, muharraq, bahrain
$8 USD / hour
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TSR, CSR, Web Research, Admin Supp. IT Specialist

Experienced Professional in Telemarketing, Customer Service, Web Research, and Admin Support, with a proven track record of delivering exceptional results. Skilled in effectively managing customer inquiries, conducting thorough web research, and providing comprehensive administrative support. Strong attention to detail, excellent communication skills, and a dedication to delivering outstanding customer service. Accomplished projects in customer acquisition, lead generation, and data analysis. Holds a degree in marketing and consistently demonstrates a high level of professionalism and efficiency in all tasks. My strengths lie in my expertise in system and network administration, coupled with strong IT support skills. I have successfully completed various projects and achieved significant accomplishments throughout my career. Additionally, my educational background has provided me with a solid foundation in the field. I strive to keep my descriptions concise while ensuring accuracy and error-free content.

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Experience

Head of Contact Center

MOI
Nov 2014 - Present
•Reporting to the Customer Services Director of the organization, my role includes line responsibility for all third, second-, or first-line contact center teams (in-house and outsourced) providing ongoing customer service, and specific service teams as well as the planning and forecasting team. •Manage the day-to-day performance of the Contact Centre Operations to deliver best-in-class service, meeting or exceeding all KPIs and within budget.

Project Lead and Team Lead

F Tech Solutions
Nov 2011 - Oct 2014 (2 years, 11 months)
•Worked as Business Development and Project Lead of this organization. •Worked as Travel Agents Team Lead. •Support Sales reps in Opening New Accounts and Upgrading Existing Services. •Met Financial Objectives by Forecasting Requirements; preparing an annual budget; scheduling expenditures; initiating corrective actions. •Worked as HR Coordinator.

Research and Telesales Executive

AUA Solutions
Jan 2008 - Oct 2011 (3 years, 9 months)
•Worked directly with the Director of Business Development and Project Manager of this large organization. •Researched and wrote marketing, financial, and feasibility reports concerning new business acquisitions and acquisition prospects. •Performed call-based surveys, Sold internet and telephone connections via phone appointment settings, and Inbound Call handling via international clients. •Worked in a Team Lead position. •Played a key role in having consecutive successful years.

Education

Bachelor of Science (BS), Business Studies

Bahrain 2008 - 2012
(4 years)

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