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lahore, pakistan
It's currently 8:35 AM here
Joined June 1, 2009
0 Recommendations
Muhammad U.
@umarakbar786
3.3
3.3
100%
100%
lahore, pakistan
100%
Jobs Completed
100%
On Budget
100%
On Time
100%
Repeat Hire Rate
Honesty is the Best Policy! Only Agree when you really know you can do it & avoid making fake pr
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Portfolio
Portfolio
Back 2 Back English Promo
Stress Management Presentation
Radio Jingle in my Voice
Supperb Promo! Made by me .
Back 2 Back English Promo
Stress Management Presentation
Radio Jingle in my Voice
Supperb Promo! Made by me .
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Showing 1 - 2 out of 2 reviews
$330.80 USD
Data Processing
Phone Support
English (US) Translator
A
•
$93.60 USD
Data Processing
Phone Support
English (US) Translator
A
•
Experience
Store Manager
Jun 2012 - Present
Store launch - Defining Customer Service polices - Maximizing Sales - Closing Sales - Entertaining Premium Customers - Team management, hiring & developments - Cross selling, up-selling, add-ons - Providing Feedback to Management - Supporting Team Members - Taking Initiatives for Improvements - Achievement of Individual & Team Goals - Ensuring highest levels of Customer Services - SOPs/KPIs & Implementations - Helping Online Customers - Promoting Brand Image & Products - Inventory Management
Supervisor Customer Care/Coordinator
Feb 2010 - Jul 2011 (1 year, 5 months)
Store Management - Selling of packages, tariff plans, Prepared/Postpaid Cards & internet devices -Daily Billing Activity - Maximizing Turnover and Profit - Ensuring Pleasurable Customer Interactions - Advising Customers about billing & Value Added Services - Devise Strategies as per the Target Audience & Monthly Sales Goals - Customer retention & planning - High level of Multi Tasking - Cross selling, up-selling, add-ons - Accomplishment of Organizational Goals - frequent meetings with Ma
Customer Care Executive (Postpaid/Corporate) (Front Desk and Call Center)
Dec 2006 - Jan 2010 (3 years, 1 month)
Ensuring highest level of Customers Services - Up-selling, cross selling of Warid Sims - Multi tasking - Achieving Monthly Sales Target - Retaining Customers - Providing Support to Business Center Manager - Taking Peer's Escalations - Front-Desk services at Warid BC - Creation of New Accounts - Managing Quantity & Quality parameters - - Worked in Quality Assurance department as a Quality Assurance Executive - Follow Ups - Ownerships - Keeping ourselves Updated about Products - Greeting Customer
Education
B.A
(2 years)
F.Sc
(2 years)
Matric
(1 year)
Qualifications
Customer Services
Warid Telecom
2008
Providing Customer Pleasurable Experience
Selling Skills
BTA a UK firm
2011
Selling Skills
Customer Services Specialist
Peopleperhour.com
2012
Customer Service Certifications
Publications
Publications
Publisher
Publications
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