Creating a Resume left a example in pictures

Status: Closed
Prize: $10
Entries Received: 6
Winner: AberinDarlene

Winner

Contest Brief

Scott Sartin
(248) 571-8712

Risk Analyst
Bank of America
Hunt Valley, MD
01/2014 - 06/16

Reviewed incoming documents from our merchants for accuracy and compliance. This included reviewing and analyzing fraud trends as they arise and communicating them to management.

Reviewed merchant processing to identify unusual processing that would indicate potential fraud or expose the company to undue risk.

Monitored customer accounts that have exceeded their monthly spending limits, have suspicious activity, abnormal transaction amounts, and/or accounts flagged by our acquiring partners needing review.

Monitored merchant processing for chargebacks and respond quickly to any issues that could indicate a large risk exposure.

Interacted with stakeholders and merchants professionally on sensitive issues involving risk and funding reserves.

Technical Support Specialist
Carefirst BlueCross BlueShield
Owings Mills, MD
06/16-06/2018

Provided day to day support for system related issues by investigating problems and developing
detailed suggestions for resolution of issues.

Plan and execute assigned configuration tasks within deadline.

HELP DESK TECHNICIAN
Fresh Baked Prints| June 2018 - Present | Atlanta, GA

Supported resolution of issues escalated from junior support staff, working directly with users on timely resolution of issues.

Fully utilized our ticketing system and maintain SLA standards.

Supported and documented the initiation, execution, and closing activities for projects and maintenance requests.

Ensure performance metrics are met or exceeded.

Worked with engineering teams to test and deploy equipment solutions for employees.

Morgan State University

Bachelor of Arts Sociology May 2016

Skills
Technical Analysis | Project Management | System Administration | Business Analysis | Service Oriented Architecture (SOA) | Data Warehousing | Cloud-based Applications | SQL | Windows | MacOS