Employers - Milestone Payments
Can I make an advance payment to a Freelancer?
While it is not unusual for Freelancers to request an advance payment, particularly on large-scale projects, Employers are under no obligation to provide one and should only consider this option with well-trusted Freelancers. Freelancer.com assumes no responsibility for any loss of funds due to advance payments.
How do I cancel a Milestone Payment?
For the protection of Freelancers, Milestone Payments cannot be cancelled by the Employer. If you feel a Freelancer isn't entitled to a Milestone Payment, you should first contact the Freelancer to request a refund. If an agreement cannot be reached, please consider using Freelancer.com's Dispute Resolution Service.
How do I divide a Milestone Payment into parts?
You can release a partial amount of the Milestone Payment to the provider, as follows:
Do not release the payment if you are not 100% happy with the agreed deliverables or not satisfied with the development of the project. If you decide to finish the payment before the job or milestone is complete, you will be responsible for any loss of funds.
How do I make a Milestone Payment?
To send money to your Freelancer using our Milestone Payments, please follow the steps below:
How do I release a Milestone Payment?
To release a Milestone Payment, please follow the steps below:
Once the Milestone Payment is released there's no way for us to recover the funds. Make sure that the project has been completed and you are satisfied with the results before releasing your pending Milestone Payment.
I already released my Milestone Payment, is there a way for me to get my money back?
Unfortunately, once the Milestone Payment is released there's no way for us to recover the funds. We suggest that you work with the Freelancer to resolve the situation.
What is a Milestone Payment?
Freelancer.com has a special, non-compulsory feature, which allows controlled payments to be made with respect to a project to a Freelancer. At your request, Freelancer.com will accept an advance payment from an Employer for a project. We will hold such funds ("Milestone Payments") until the Employer and the Freelancer agree that the funds should be released to the Freelancer or until the Employer and the Freelancer have concluded the process of the Dispute Resolution Services. Once an Employer instructs Freelancer.com to pay a Freelancer that performed a service for him/her, the Employer acknowledges that the Freelancer has completed the service fully and satisfactory.
Why should I create a Milestone immediately after awarding my project?
Creating one or more Milestones up front makes your project start faster. Freelancers can start work immediately knowing they'll get paid once you're happy with their work. You can cancel Milestone(s) before your project is accepted but we don't recommend this because it will delay your project's start date.
Why use Milestone Payment?