User Profile



How do I edit my Profile?

To edit your profile, follow these steps:

  • Log in to your Freelancer.com account.

  • Click your thumbnail profile picture at the upper right corner of your Dashboard.

  • Select Profile.

  • Click Edit Profile on your profile page.

  • Click the pencil icon next to the profile section you want to update.

  • Click Save.


User profiles enable in-page editing, so you can edit all your account information directly from your profile page.

Can I change my username?

No. Your username is permanent and cannot be changed. To know more, click here.

How do I change my display name in my Profile?

Freelancer Profiles allow you to customize your display name on your profile page. Your default display name is your username. If you wish to change your display name, follow these steps:

  • Log in to your Freelancer.com account.

  • Click your profile picture at the upper right corner of your Dashboard.

  • Select Profile.

  • Click Edit Profile on your profile page.

  • Click the pencil icon next to your display name.

  • Update your display name.

  • Click Save.


Note:
Your modified display name will appear only on your profile page. Your username will still appear on your bids.


To know more, please click here.

How do I add a Portfolio to my Profile?

Every Freelancer.com user gets their very own personal portfolio. This is where freelancers can showcase their work for employers to view.


To add images, video, audio, and text or code to your portfolio, follow these steps:

  • Log in to your Freelancer.com account.

  • Click your profile picture at the upper right corner of your Dashboard.

  • Select Profile.

  • Click Edit Profile on your profile page.

  • Click + Add Portfolio.

  • To add a cover image to your portfolio, click + Add Item, upload the file, then click Save.

  • To add a work sample to your portfolio, click + Add Portfolio Item, upload the file, then click Save.

  • Once done, click Go back to Profile page.


The acceptable file formats and sizes will be displayed when uploading any item to your portfolio.

The profile icon on my Profile page is still showing as incomplete. How do I complete my profile?

You can get your 100% profile icon by following these steps:

  • Log in to your Freelancer.com account.

  • Click your profile picture at the upper right corner of your Dashboard page.

  • Select Profile.

  • Click Edit Profile

  • Hover over the camera icon and click it to add a profile picture.

  • Click the pencil icon to add your Professional Headline.

  • Click the pencil icon to add your Profile Summary.

  • Click + Add Portfolio to add at least 2 items to your portfolio.


To complete all sections of your profile page, we recommend updating your Hourly Rate and Resume as well.

How do I close my account?

To close your account, follow these steps:

  • Log in to your Freelancer.com account.

  • Click your profile picture at the top right corner of your Dashboard.

  • Select Settings

  • Select the Account tab.

  • Click Close My Account.

  • Specify your reason for account closure.

  • Click Close my account

 
Please note that closing of accounts is subject to:

  • not having any outstanding listings on the site

  • resolving any outstanding matters (such as a suspension or restriction on your account)

  • paying any outstanding fees owed on the account


To know more, please go to this page. If you have any issues, just go that page and click the Chat Now! button.

Why is my account suspended?

There are several possible reasons for suspending a user's account:

  • Posting contact information or links to contact information, in a project description, a bid or on the message boards. This is the most common reason for project removal and account suspension.

  • Posting invalid or improper content in a project description, a bid, or on the message boards. This may include advertisements and illegal or inappropriate information.

  • Posting a request to exchange funds between accounts without a valid project. Freelancer is not a money transfer service, and any such transactions will be reversed.

  • Creating multiple accounts. Members can only have ONE Freelancer account, which they can use to both hire, and bid for, jobs.

  • Your account balance has been negative for 35 days or more.

  • Violating the Freelancer Terms and Conditions. This may also result in account termination. Please read and understand our Terms and Conditions before using the site.


If you believe your account has been suspended in error, please send an email to support@freelancer.com using your registered email address.

Why is my account closed?

There are several possible reasons for terminating a Freelancer.com account, including:

  • Falsifying your identity or impersonating someone else's identity

  • Incurring legal liabilities (actual or potential)

  • Infringing someone else's intellectual property rights

  • Engaging in fraudulent, immoral or illegal activities, and other similar reasons

  • Violating the Freelancer Terms and Conditions


Please read and understand our
Terms and Conditions before using the site.

click here to search the FAQ...