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    3,385 helpdesk jobs found, pricing in AUD

    Hello , I want someone to prepare an escalation matrix document and template (PPT) to IT infrastructure team like L1,L2,L3 ,L4 support with workflows ,service desk flow chart model , 24/7 Model ,with help line no .ITIL 4 process . Ex: We have a 20 Member team which we need to set a Help desk for IT Infrastructure operations -24/7 working model, Workflow , Escalation Matrix Teams Server Team L1 team Storage Team Linux Team Cloud Team Network Team Management Hierarchy as follows Team Member-->Technical Manager-->Project Manager-->Head of IT Operations

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    EPC needs to validate functionality of the kiosk and document it's position in the store. This will entail using the touchscreen to enter a phone number to produce an offer sheet...produce an offer sheet. If there is an issue, we will require you to do some basic troubleshooting with the EPC help desk. Finally we will need you to take a frontal picture of the kiosk as well as a picture of the position of the kiosk in relation to the entrance to the store. CONFIRM THAT REWARDS KIOSK IS LOCATED AT MAIN ENTRANCE AND NOT SECONDARY ENTRANCE WITH PICTURES. Email these pictures to helpdesk, the subject should include the store name e.g. Winn-Dixie 0002. You must be located in FL as you will have to travel to these stores Unless there is an issue, you should be on site for no more t...

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    ...servers. Designs, constructs, implements, and tests custom applications on the WPI website. Contributes to technical support for various web applications, including but not limited to Drupal, WordPress and Web-based Interface tools. Acts as primary support for various web applications, including but not limited to Drupal, WordPress and Web-based Interface tools. Coordinates with the Helpdesk to address web application and service issues. Other duties as assigned....

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    Need Helpdesk staff for very small project, create, organise and keep the SLA for JIRA Tickets. Daily working hours: 6 hours. Effective work to be done: maximum 45 minutes in the 6 hours. The main activity that needs to be done it’s monitor for new tickets and maintain the SLA for them. The project it’s very small and that’s why the budget it’s very low.

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    Create an app that onboards the service provider 1- Helpdesk logs into the app and fills in the above details and then hits submit. 2- It then triggers a flow that creates the following groups: x-C1-Agent x-C2-Agent x-C3-Agent x-C17-Supervisor x-C16-Admin Where "X" is the cluster code of the service provider. 3- It then assigns all the Work Froce manager(WFM) as the owner of the above groups. I have created a flow(Service Provider Onboarding). It is currently using a form as an input. However, there are a few things that I would like to do that are not possible using forms. Things that I would like to do: 1- Have more than one WFM(Work Force Manager) 2- Have a check which validates if the cluster code(Short form of Service provider name) is available. The PowerApp wi...

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    I am a CPD business with 10 staff, we are mostly independent on day to day IT issue. We are looking for someone to attend site to assist us in ongoing IT best practice. Experience in: • Managing Windows Active Directory • Managing Group Policies • Thorough understanding of DNS • Understanding of basic IIS and FTP management • Familiar...datasets • Experience and familiarity with DFS-R and DFS-N • Understanding of modern security principles • Ability to see the bigger picture and work all elements toward a cohesive solution • Management of UniFi Wi-Fi or similar systems • Sound troubleshooting procedures for servers, networks, and workstations • Able to manage and liaise with vendors • Comfortable with everything from...

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    Local
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    Hello, So our company uses Kayako Help Desk We host it and maintain it our support center area for customers is the default Design that comes with The Software, We want to edit that and add our own Header & Footer make it a nice design and easy to use based on our website design, From our understanding its CSS/HTML required. We need someone that has worked with Kayako Before if you have never worked with it or dont understand it please do not apply. We will only hire if you have worked with it before and know what you are doing.

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    ...2. Font size, 3. Screen section chosen, 4. Display mode and speed, 5. Runtime in minutes, 6. “Your text will appear”: -time and date- , 7. “Total price: -price- and the “Pay now” button. - After payment, the application issues a receipt in the form of a Wechat message, the receipt includes all the information as per the payment page as well as company information and contact information for a helpdesk/support team. - All pages include a “Terms and Conditions” button that directs to a list of terms and conditions. - Once payment has been processed, the software sends the relevant information to the administrator for immediate review, the administrator then has the choice between “approve” or “contact user”. If the a...

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    ...2. Font size, 3. Screen section chosen, 4. Display mode and speed, 5. Runtime in minutes, 6. “Your text will appear”: -time and date- , 7. “Total price: -price- and the “Pay now” button. - After payment, the application issues a receipt in the form of a Wechat message, the receipt includes all the information as per the payment page as well as company information and contact information for a helpdesk/support team. - All pages include a “Terms and Conditions” button that directs to a list of terms and conditions. - Once payment has been processed, the software sends the relevant information to the administrator for immediate review, the administrator then has the choice between “approve” or “contact user”. If the a...

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    ...2. Font size, 3. Screen section chosen, 4. Display mode and speed, 5. Runtime in minutes, 6. “Your text will appear”: -time and date- , 7. “Total price: -price- and the “Pay now” button. - After payment, the application issues a receipt in the form of a Wechat message, the receipt includes all the information as per the payment page as well as company information and contact information for a helpdesk/support team. - All pages include a “Terms and Conditions” button that directs to a list of terms and conditions. - Once payment has been processed, the software sends the relevant information to the administrator for immediate review, the administrator then has the choice between “approve” or “contact user”. If the a...

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    Greetings we need a free help-desk software (no monthly costs) that is connected with our cs-cart

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    We have developed part of a ticketing system, unfortunately the assigned developer resigned from the company. we need to continue with the development of the functionalities that are pending. this site: I prefer a developer speak spanish :(

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    looking for a experienced Django developer to solve a error that appears with Django-helpdesk app when i moves my app with mysql db to another vps. this error not appears on the main vps but only appears when i move my app & mysql to a new vps every thing works fine but only in the Django-helpdesk admin area i got this error when i try to open/ send any ticket as admin ( TypeError at /helpdesk/tickets/18 ) ( extendMarkdown() missing 1 required positional argument: 'md_globals' ) a screenshot for the error is also attached if you have enough experience with Django-helpdesk App or faced such error before and ready to help please submit your Bid with A111 in your Bid description to be sure that you read the project details and your bid is not...

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    Hesk Helpdesk Customization with Rebranding, Email Template, Notification.

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    Design an elegant and very professional Excel worksheet to choose services, products and calculate estimative costs based in many rules according to chosen services. This sheet must calculate: * Services like HelpDesk and Service Desk, add needed SLA (responde time needed) the way the final client intend the service to be provided (remotely or presential); * based on the choosen service, we have to add products to meet service requirements; * advertise if choosen service does not comply with SLA and requirements Final document must be protected, so customers can't change the document and formulas.

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    we're looking for someone to support on-call Helpdesk / Service Desk Title: Help-Desk / Service-Desk (Remote -On-call *Paid for numbers of worked hrs*) Remote; this is a part-time. The Contractor will be an On-Call Service Desk Technician. The contractor would receive a call or text requesting them to work on a desired day and time. The amount of Hrs could vary. On-call request would most likely be sent within 48hr – 24hrs in advance but can be subject to an immediate On-Call request 1 workday required a month, the on-call shift will be the entire specified shift requested

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    ...wholesale and distribution company Phase 1 Install Odoo on our server and do full ssl setting mail etc ... Phase 2 . Install modules and Arabic Language and Do Full Basic Customization (CRM , Invoicing , Sales , Website , eCommerce , Point of Sale . Accounting , Inventory , Purchase , Timesheets , Email Marketing , Expenses , Time Off , Recruitment , Appraisals , Sign , Quality , Studio , Helpdesk , Appointments , Marketing Automation , Documents , Approvals , Consolidation , Employee Referral , Planning , Social Marketing , VOIP ) Phase 3 . Customize Ecomerce Website and do payment integration with local payment gateway Jordan , shipping calc , SEO / Social Media , etc ** Need 5 client Account types each have price ** Need new acc verification ( SMS ) * Do Tr...

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    Hi scoutdevs, Hi from New Zealand. I have a small custom Freescout module to build to change the default checking/fetching mail function with a filter. By default freescout is checking and fetching UNREAD emails ...filter. By default freescout is checking and fetching UNREAD emails in specific IMAP folders (Google apps labels) For my use case I would like Freescout to always fetch all the emails .. including the seen ones from the folders. There looks like there are some filters added for this. Can you make this for me please? Can talk time/price further Have a great weekend.

    PHP
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    I need definitions of at least 40 words for 10 IT processes in a company. In particular: 1. Technology Business Needs Collection 2. Technology and Digital Service Demand Forecast 3. Digital Enterprise Solutions Implementation Management 4. Business Intelligence, Analytics, Data Science and Insights Provisioning 5. Enterprise Architecture Management 6. IT Services Helpdesk 7. IT Physical Assets Management 8. Digital Governance, Privacy & Compliance 9. Cybersecurity Management 10. Technology Innovative Solutions Pursuing

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    Hi team We want a IT ticketing /IT helpdesk webbase application for multi companies. All Ticketing is work We want to develop ths for multi vendor Complete helpdesk solutions

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    Uhelp - Helpdesk Support Ticketing System I need to add some field to this project, text field, number field, data field and upload button field please check the project above , field need to be added in user profile

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    We are using vtigercrm for customer...for customer crm, joomla for website and mautic for marketing/tracking. We want to develop our website to have guided questionnaires (ask potential customers questions to determine best solutions and get appropriate information from them, would need to have branching questions), customer self service portal (customers can log in to see progress, submit queries and receive responses (similar to helpdesk functionality), have questoinnaires to get specific details from customers and have links to vtigercrm information for customer). We're open to different tools but not microsoft platform, linux based only. Work would be ongoing over several months to collaborate to build the systems. (Please indicate the tools/platforms you'd recommen...

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    I'd like to have on-premise  1) Web-based 2) Can be integrated with my internal website Simple IT Helpdesk ticking system 3) Arabic support 4) The user should be able to create a ticket for an issue, problem, or request. 5) Each issue, problem, or request will be assigned a unique number. 6) The date and time of each problem/issue/request should be recorded. 7) The agent must enter the specifics of each problem. 8) The issue/problem/request must be forwarded to Level1/2/3 teams in order to be resolved or fulfilled. 9) The level 1/2/3 user must follow-up on his request, and once resolved or completed, the ticket must be returned to the agent. 10) The database can be SQL or Microsoft Access. 11) The user interface must be extremely user friendly

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    ...website; followed by implementing it to the website. (Ad-hoc basis) 5) Vendor to check health of the website on a weekly basis and provide a report. (Report details to be discussed). 5) Vendor to resolve impending issues discovered while executing the weekly check on website health. Kindly provide a quotation based on a retainer contractual rate for maintenance & helpdesk service, or retainer contract rate for maintenance & helpdesk service + ad-hoc requests. Implementation 1) A zoom/google meeting to further discuss into details on basis of reporting, categorize website issues and time-target for each category. 2) Upon confirmation, a temporary access credentials to be provided to vendor to study into the website's structure, plugins, blocks. 3) Vendor t...

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    I'm looking for whatsapp chat bot for our insurance business support through automation. You need to assist us for whatsapp API as well. where my associates can get the following: Please select the Options below to proceed further 1. New Registration (to create new code) 2. E...associates can get the following: Please select the Options below to proceed further 1. New Registration (to create new code) 2. Existing Associate Enquiry 1. Get Policy Soft Copy 2. Get Renewal Notice 3. Renewal Link 4. Request for Endorsements (Query number to be generated) 5. Health Policy Features. 6. Cashless Hospital List 7. Product Brochure 8. Health Policy Quotation 9. Associate Helpdesk (3 assistances) 10. Claim Intimation. (with automailers) details will be shared after furt...

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    We want to design a Wordpress website for help desk and customer support ticketing system. The plugins used for the website is WSDesk – ELEX WordPress Helpdesk & Customer Support Ticket System Plugin. It is a very simple website with the following features. 1. Custom profile page for the support agent. It should not feel like a Wordpress website. 2. Custom agent page to see the tickets. Here agent can view, close or assign the tickets. 3. Custom Customer login page, to create and submit a ticket. After login customer should only be able to create and submit a ticket, he should not be able to see any previous/old tickets. 4. Custom login page, it should not feel like a Wordpress website. The website is very simple and we have already purchased the plugins and setup the we...

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    Hi Team, I am looking for someone who can help me connect my Jira Helpdesk with my powerapps. I would like to create and update my tickets as well as create customers via power apps

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    Need helpdesk ticketing support and customer support in a 24/7 environment. Team need to acknowledge incoming tickets and respond to customer within set SLA time. Need to further work on the ticket engaging various internal teams to get the ticket to resolution. Tickets will be for server and network hardware replacement mostly in datacenters around the globe. Technical teams available to assist and provide hardware replacement service in different locations.

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    ...Registration Publish product registration in all store locations: Marketplaces, ERP, Virtual store Complete order management of all sales channels Issuance of Invoice, via Bling or Tiny Picking and Packing for order processing Order status update across all sales channels with shipping tracking Inventory control with stock update for all marketplaces and erp Integration with Post Office SigepWeb Helpdesk system, where the company will receive contacts from marketplaces and/or your store's contact email. EDI integration for carrier order tracking Miscellaneous reports collapse IT and Programming Category Programming subcategory What is the scope of the project? Create a new custom website Is this a project or a job position? I do not know yet I have, currently I have a genera...

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    ...Performing monthly patching through Citrix app layering, PVS and WSUS. • Performing SSL Certificate renewal on Infra servers & Netscalers. • Performing Citrix infra health checks and remediate violations on Production servers. • Working on monitoring alerts proactively to avoid any future business impact. • Working on trouble tickets (Web interfaces, ICA clients, profile related issues, VDI) raised by helpdesk. • Maintenance and troubleshooting of Citrix Server farm. Application Support and troubleshooting in Citrix farm. • On call, weekend, and off business hour support. • Creating and fulfilling change requests. • Creating new server and Appliance records in Service-Now. • Handling Major Incident tickets like-P1 & P2 and prov...

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    Hi, looking for content writer and proof reader for HR & business applications such as Helpdesk, asset management, timesheets, leave management, onboarding application and more apps such as SharePoint Employee Directory, SharePoint helpdesk on

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    Please quote your daily fees (8 hours) in your bid. We need a Native or near native Japanese level helpdesk technician to work from home helping users with PC troubles during business hours. If you are new to IT but have interest in computers and can catch new concepts quickly, during the initial months we can have a non Japanese engineer assigned to help you if you get stuck at any point, so that our engineer can give you some tips and you can apply the same to support the customer. This is a long term position. We prefer residents in Japan but if you are fluent in Japanese and you can commit long term you can apply from any country. Primary Job Responsibilities Incident/Request/Problem/Knowledge Management 1. Perform Incident and Request Queue Management for clients and ass...

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    We are banking automation service organisation in Mumbai. We sell and do the after sales service of banking automation products. Our business processes include customer ticket management, attending to breakdown and preventive maintenance calls, Service billing and payment collection. We are a team of 200 employees with more than half being the field engineers. We have a customer helpdesk, warehouse and back office. We need to document the processes, monitor process implementation, identify gaps, reasons for the gaps and suggest solutions.

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    We have a new Helpdesk that needs a Knowledgebase setup. We are importing from IceWarp FAQ and Manuals to the helpdesk as well as from NEXTCLOUD information to start with. We can show you a few we have done already for example what is needed. The helpdesk software is zammad. I estimate there are about 60 FAQ's that need to be created. Please PM for further information

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    Technology company expanding from Brazil to Portugal, specialized in helpdesk and field services, cloud solutions, microsoft server consultant and backup in cloud. Our clients in Brasil is pharmacies, supermarket groups, wholesales companies, etc...

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    We want to track Software bugs Its is like Help desk ticketing system. 1. The application should display dashboard with multiple graph in the dashboard 2. Each application will have multiple bug, which status can be changed to : Open , IN progress , Closed, Need Escalation. 3. Multiple login with role base 4. Flexible Report. 5. Simple and Appling Designee needed 6. The Web Site should be dynamic

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    We use freescout as support system (). We have it installed in our server. Freescout has a built in chat system but is really bad. Chat requests enters as "tickets" and users do not notice because there are not any warning. The conversation is via "ticket" (like sending...module that puts a chat icon in freescout header and blink and sound when there is a chat for the agent. When doing click in the icon, must open livehelperchat (if not already open) in a new tab browser (doing login) to the locally installed livehelperchat (must be installed in or as a whole freescout module). This is a sample freescout module: We can accept another chat code even paid, if has similar features as

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    Hello, We need Whatapp calling, sms, all solution WHATSAPP BUSINESS API WHATSAPP AUTOMATION WHATSAPP TO CRM WHATSAPP TO HELPDESK WHATSAPP TEAM INBOX bid only if you have good experience.

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    Topics related to connectivity/network Ms office configuratio Windows configuration Security

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    Hi There we have own call center and looking to build crm toManage all your support channels (email, phone, chat, helpdesk, social media) on a single dashboard. Automate and improve your support with automations and real-time reports. • Web-based - accessible from anywhere with just a browser, works on smartphones and touch devices. • Hosted or self-hosted - use it online as a SaaS - Multitenant • Dashboard real-time overview of the most important metrics • Customers – Contacts – Companies and Groups • Deals – New deal – Stage custom …etc • Tickets – New Ticket – Pipeline -quick reply- note reply-call reply- bill time ..etc • Chat Channels – Email-LiveChat-Facebook-Whatsapp-SMS and calls conversio...

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    Hi there, We are looking for an experienced highly skilled developer who writes the code and responsive GUI with Admin and agents interfaces for provides the complete customer service solution like zendesk similar workflow with customized call center features * social channel - email - live chat - calls with option to routing incoming messages from channels to tickets * Support multi tenant The design should also be fully tested against the major browsers, particular Firefox & IE and optimized for all monitor sizes. Prospective developer would have in-depth knowledge of PHP, Mysql, Perl, CSS and AJAX, Asterisk,

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    ...with technical documentation, manuals and videos Requirements • Strong knowledge of systems and networking software, hardware, and networking protocols • Working knowledge of VMWare and ESXi eg creating a VM and installing Operating Systems (OS) from the scratch. • Experience with databases, networks (LAN, WAN) and patch management • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols • Knowledge of PRTG or other network monitoring tools • Familiarity with SQL and database operations. • Availability outside of working hours to resolve emergency issues promptly. • Ability to create scripts in SQ...

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    We are looking for a BotPress expert to help us customize BotPress. This includes the following: 1. Creation of persistent menu buttons for Messenger 2 .Creation of buttons for the web channel ( Menu : Help and Home ) 3. Customize the statistics part by adding the measurement of parameters such as satisfaction 4 .Integration of BotPress with a HelpDesk tool (optional)

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    ...additional fields, Give Realtime Dashboard, and facility for chat, audio video call collaboration. 2) Realtime Dashboard for Project Management, Staff Resource Planning in Gant View for Task Management, forecasting employee task, Customer Support Helpdesk (Where customer can report / comment / give feedback from his web login and notify to project manager & team for action) 3) Centralized Customer record in project management, consist any form of communication track (Incoming & Outgoing Email/Phone Logs with recording/Task/Meetings/Variations/Helpdesk/) from and to our office. Milestone 2 - Epicor Estimation Quote Template. Make quote templates for 60 or more doors types, whose lines items & pricing fetched from epicor price list, so Whenever estimator ...

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    Technical support Helpdesk for dedicated PaaS (Platforms as a Service) for business in Latin America. The idea is to offer round-the-clock support by working with people in different time zones. This project requires familiarity with programming concepts (Golang, Svelte, Serverless) as well as emphatic customer support abilities in order to satisfy customers and convey the issues to the proper development team.

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    Functinal testing required for a small support/helpdesk portal

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    Develop a helpdesk portal using PowerApps with the following features. 1. Web user portal for logging tickets 2. Web admin portal for viewing and updating tickets 3. Email notifications for changes in status 4. User mapping for generating / updating tickets by location and role 5. Help desk user / team productivity, turn around time SLA reports 6. Power APPs duly integrated with SSO and functioning with Sharepoint / SQL as the backend

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    ... site , because the settings to do it inside WordPress (backup and transfer site) is totally blocked by this hosting-service company . How I would like to move to another VPS , so I want to redesign the site also, rebuilding a new one once time that the web site has 03 years without any updates and also new insertions . The main important thinks that this job will be implementation one of helpdesk support too , that could be a plugin or a new pages in WordPress, because the pages that I have today is too poor . The site is in Portuguese language , but don't need to concern about it because I will do translation after . For redesign task i will offer some models from another sites that can be use as template for ideas . And tell me if possible to able the site be avai...

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    Hello Developers, We are an ISP (Internet Service Provi...can contact us. following things need to be integrated in CRM. CRM portfolio website Attractive UI with animations. Cloud CRM + Machine CRM Support Multi Merchant live ISP portal Admin app with full CRM app & Franchise App with Limited Features Customer mobile app with payment Gateway and Fully functional with CRM Field Engineer's app with Selfie Attendance marking & GPS Ticket generation and helpdesk Real time tracking experience Admin, Distributer and Franchise panels Accounting for Bills & Vouchers Reports SMS / Email / Whatsapp APi Integrations Multiple Payment gateway Integrations For Refrence Current CRM names: Log2Space Synnefo Hieght 8 Xceednet Xoneware we will provide you with login of each CRM...

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    Open to those who are currently in Malaysia and Vietnam. Fresh grads are also welcome. No experience requires as long as you are willing to learn Hubspot. To start immediately The task may include but is not limited to Business System Analyst, Collaboration System Administrator, Helpdesk Technician, System Administrator #jobopportunity # #jobvacancy # #jobopp #

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