Intercom jobs

I need a skilled technician to install a VX2200 GSM module on my Videx intercom system. The primary functionality I want to enable is call forwarding to another UK landline number, with immediate forwarding. Key Requirements: - Expertise in intercom systems, specifically Videx - Experience with VX2200 GSM module installation - Ability to configure immediate call forwarding to mobile devices Ideal Skills and Experience: - Background in telecommunications or security systems - Previous installation experience with Videx and GSM modules - Strong problem-solving skills and attention to detail Please ensure the system is fully operational and test all functionalities post-installation. The location is 86-90 paul Street, London, EC2A 4NE

...shutters / blinds air conditioning power points heating system electrical points heat pump power supply underfloor heating control points room thermostats, usually placed near or above the switches solar panel preparation / connection points inverter location and required cable route if needed distribution board / electrical panel location outdoor sockets outdoor lighting points power for gate, intercom, terrace, garage, technical room, garden and other outdoor areas if needed any other electrical points or solutions necessary for a complete turnkey house We will provide an example ZIP file. This ZIP contains examples of the documentation, drawing structure, quality level, and level of detail we expect. Please review the example ZIP carefully before sending your offer, because t...

...order-status checks, simple troubleshooting, and the rare complaint that must be calmed and resolved. • Maintain a courteous, patient tone that makes every visitor feel heard and helped. • Tag or escalate messages that require refunds, technical fixes, or management approval. • Keep response times low; I monitor this metric closely. Tools you are comfortable with (Zendesk Chat, Freshdesk, Intercom, or a comparable live-chat platform) will be a plus, but I can provide quick onboarding if needed. Deliverables 1. Consistent chat coverage during the agreed shift window. 2. A concise daily log summarising volume handled, common issues, and any tickets escalated. 3. Customer satisfaction maintained or improved over the first month (measured through our buil...

...order-status checks, simple troubleshooting, and the rare complaint that must be calmed and resolved. • Maintain a courteous, patient tone that makes every visitor feel heard and helped. • Tag or escalate messages that require refunds, technical fixes, or management approval. • Keep response times low; I monitor this metric closely. Tools you are comfortable with (Zendesk Chat, Freshdesk, Intercom, or a comparable live-chat platform) will be a plus, but I can provide quick onboarding if needed. Deliverables 1. Consistent chat coverage during the agreed shift window. 2. A concise daily log summarising volume handled, common issues, and any tickets escalated. 3. Customer satisfaction maintained or improved over the first month (measured through our buil...

...Essential features & scope 1. Full redesign of the main marketing site in WordPress (or another SEO-friendly CMS you recommend) with optimized page speed and responsive layouts. 2. Creation of at least two high-converting landing page templates featuring: headline, value-driven copy, gated resource form, testimonial slider, and clear “Book a Strategy Call” CTA. 3. Integration of live-chat (Intercom, Drift, or your suggested tool) and automated email capture/CRM hand-off. 4. Podcast and author showcase sections built to be easily updatable by our internal team. 5. Technical SEO best practices: schema markup, clean URL structure, meta optimisation, and image compression. Acceptance criteria • Mobile PageSpeed Insights score of 80+ on core pages. &bul...

...judgment — you can explain why a reply works, not just that it does Comfortable giving structured feedback and thinking about conversations analytically Reliable internet + availability aligned to GMT+8 (Malaysia) peak hours Bonus: Experience in online gaming, sports betting, or high-volume transactional support Any exposure to AI tools, chatbots, prompt writing, or content/QA work Familiarity with Intercom, LiveChat, Zendesk, or WhatsApp Business To apply, answer these in your proposal: A customer writes in Roman Urdu: "bhai deposit kar dia par balance show nahi ho raha, scam hai kya?" — how do you reply? Write the exact message you'd send. Describe a difficult live-chat customer you handled and how you resolved it. How would you explain to a new a...

...a practical plan that convinces real users to post authentic reviews. We currently have no written or video testimonials to leverage, so the strategy must cover sourcing, guiding, and motivating customers to share their experience. I’m open to whichever mix of tactics you know works best—targeted email drips, in-app nudges, social proof campaigns, integration with customer-success tools like Intercom or HubSpot, or creative alternatives—as long as it results in a steady flow of genuine, high-quality reviews. Deliverables • Fully optimised G2 profile (copy, imagery, categories, tags) • Review-generation campaign blueprint with copy and timing for each touchpoint • Launch and management of the first review sprint (30–60 days) • We...

...occasional Phone calls, aiming for friendly, concise replies within the agreed SLA. • Manage user accounts – from password resets and plan upgrades to basic subscription housekeeping, you’ll make sure every account is accurate and active. We already have clear macros and a knowledge-base in place, so you’ll slot straight into our existing workflow. Experience with ticketing tools such as Zendesk, Intercom or Freshdesk is ideal, and you should feel comfortable jumping on a quick Zoom or phone call when an issue needs real-time attention. Success for me looks like: • Consistently meeting response-time targets • Accurate, zero-error updates to user records • A calm, professional tone that reflects our brand personality If you&rs...

...Validation, spam protection, and clean styling to match the current theme are essential. Second, I want full live-chat capability embedded on every page. Basic text chat is fine for human operators, yet I also want an AI-powered responder that can handle common questions when we are offline and keep a searchable chat-history log inside the admin area. You’re free to work with tools such as Tidio, Intercom, Dialogflow, or a comparable framework—as long as response times remain low and the chat UI looks native to the site. Finally, a gated client portal must be added. Logged-in clients should be able to view their matter updates, securely exchange documents, and schedule meetings. Access must be role-based so staff can publish notes only the assigned client can see. I...

...a repeatable, end-to-end AI workflow that speeds up electronic security estimating. Every week I receive full tender packs: the scope drawings and specifications come through as large PDFs and the quotation/BOM arrives in Excel. The job is for you to design, build and document a process that: • reads every page of the PDF set, identifies the electronic security items (access control, CCTV, intercom, intrusion, etc.) and lifts the relevant quantities and notes; • cross-checks those findings against the Excel BOM so I can see mismatches immediately; • pushes the confirmed counts straight back into an estimating sheet; • and finally produces a proof-of-count markup PDF. The markups must use Bluebeam security symbols so the client can visually verify t...

...want to turn our live-chat channel into a real-time problem solver instead of a waiting room. Today the average first reply is hovering around the two-minute mark; my goal is to bring that under 30 seconds and keep follow-up exchanges equally swift without sacrificing accuracy or tone of voice. To get there, I need someone who can: • Audit our current workflow inside Zendesk Chat (we also test Intercom on a small segment) and pinpoint the bottlenecks. • Design a streamlined routing and escalation logic that matches agent skills and workload in real time. • Recommend or configure automation—triggered macros, AI chat suggestions, or light-touch bot deflection—so simple questions never queue up for a human. • Produce a concise playbook that cov...

I’m looking for someone who can take full ownership of billing-related complaints that come in through our live chat channel. You’ll be the first point ...Document every interaction in our CRM so the history is complete and searchable. • Escalate complex or sensitive cases to me (or the accounting team) with a concise summary and any supporting screenshots. Success means quick response times, accurate adjustments, and customers who leave the chat satisfied and informed. If you have experience handling billing tickets in platforms like Zendesk, Intercom, or similar tools, that’s a plus, but I’m happy to train the right person on our specific system. Let me know your availability, the time zone you’ll work from, and any relevant experience reso...

...Appointment scheduling – Coordinate meetings across time zones, confirm with all parties, and send reminders so nothing slips through the cracks. • Data entry – Update client records, order details, and task trackers with absolute accuracy. We currently manage inquiries through Dotloop, so prior experience there is a plus, but if you’re comfortable with platforms such as Zendesk, Freshdesk, or Intercom you should ramp up quickly. Strong attention to detail, a professional phone manner, and the ability to switch effortlessly between Vietnamese and English are essential. Deliverables will be: 1. Same-day response to all new support tickets. 2. A clean, up-to-date appointment calendar at the end of each day. 3. Error-free data records maintained in t...

... Voice AI Integration Transcribe inbound/outbound sales or support calls using a provider like Twilio, Deepgram, or AssemblyAI. Pass the transcribed text to Claude (Anthropic API) to identify: Action items Customer sentiment Key dates/commitments Return a structured JSON summary. 2. Chat AI Integration Connect Claude to a live chat widget (e.g., Intercom, Drift, or custom webhook). Enable Claude to respond to common customer queries or summarize agent-customer chats. Ensure the same data extraction (action items, intent, urgency) as voice. 3. CRM Automation Automatically push Claude’s structured output from both voice and chat into our CRM ([e.g., Salesforce, HubSpot, Pipedrive, Close, or custom API]). Fie...

... friendly answers within minutes. • Tackle first-line technical issues: diagnose common errors, walk users through fixes, and document each case before handing any deeper problem to our engineering team. To succeed here you should already feel at home in a customer-facing role and be comfortable troubleshooting software glitches. Familiarity with tools such as StatusCake, Pingdom, Zendesk, Intercom—or similar alternatives—is a plus; if you have other monitoring or ticketing systems under your belt, tell me about them. I expect concise hand-over notes at the end of every shift and a quick daily uptime summary so the rest of the team can stay informed. If this around-the-clock environment and the mix of customer care with light technical work sound like your ni...

I need my new Aiphone home intercom installed and fully integrated with the rest of my smart-home ecosystem. The hardware is already on-site; what’s missing is expert setup, clean wiring, network configuration, and the software tweaks that let the system talk to my existing devices through the Aiphone app and common hubs such as Alexa or Google Home. The core objectives are simple: crystal-clear room-to-room audio, remote unlocking from my phone, and seamless automation triggers that tie in with other smart gear—whether that ends up being door locks, lighting scenes, or camera feeds. I’m open to recommendations on the best way to link everything so reliability and security stay rock-solid. Deliverables • Intercom stations mounted, wired, and pow...

...Experience with SaaS documentation, knowledge bases, or technical writing Strong attention to detail and organization Ability to understand software workflows and explain them clearly Experience with marina, hospitality, boating, or property management software is a plus Graphic/design skills for manuals and marketing materials are a bonus Experience with tools like Notion, Confluence, Zendesk, Intercom, Canva, Figma, or similar is helpful Project Scope Ongoing / long-term opportunity Remote position Flexible hours We are looking for someone who can grow with the platform over time. Use of AI to speed up work is encouraged. To Apply Please include: Examples of documentation or manuals you have created Examples of marketing/product content Your hourly rate or ...

I already have a complete design for our new company page and now need it built and deployed through a GitHub repo connected to Vercel. The page’s sole focus is customer engagement, so three interactive elements must ship ready-to-use: • a secure contact form that forwards submissions to our internal endpoint, • a real-time live-chat widget (we currently lean toward Intercom but are open), • and a newsletter sign-up tied to our Mailchimp list through its API. , Astro, or a similarly lightweight framework that plays nicely with Vercel’s edge network is fine—as long as Core Web Vitals remain green. Please configure automatic preview deployments for every pull request, and ensure that a merge to main triggers production deploy on our custom do...

I need a reliable, voice-only intercom fitted at my front door so I can greet visitors without opening the door. The job covers everything from advising me on a suitable unit, running any low-voltage wiring or using existing doorbell lines, mounting the hardware neatly, and confirming that two-way audio works loud and clear on both sides. Please: • Recommend one or two proven intercom models that support simple, hands-free conversation. • Supply or guide me to purchase the chosen unit and any accessories (power supply, back box, cables, etc.). • Handle the full installation: drilling, mounting, wiring, sealing, and initial configuration. • Test call quality with me present and show me the basic controls. The wall is brick, the current doorbell has...

...AI Agents — Deployed against the 2nd Brain. Slack or Teams bots, customer-facing chatbots, pre-built integrations (Intercom, HubSpot, Xero) powered by their own knowledge base. We are model-agnostic by design. REQUIRED: BOTH TIERS This role requires genuine production experience across both tiers. Please only apply if you can honestly demonstrate both. TIER 1 — SMB Delivery: · n8n (workflow orchestration) · Notion (knowledge base and 2nd Brain) · OpenRouter (model routing) · Pinecone / Supabase pgvector (vector DB) · RAG pipelines — chunking, embedding, retrieval · Slack bot deployment · DigitalOcean (hosting and snapshot deployments) · Pre-built AI agent integrations (Intercom, HubSpot, etc.) TI...

Design a logo and brand kit for my company Shifsy Global Ventures. Shifsy Global Ventures is a multi-service business specializing in building construction, renovation, industrial and domestic fabrication works, networking solutions, CCTV and security systems, intercom installations, software development, subscription-based digital services, and import & export operations.

...the system is production-ready. Once FreePBX is online, I need an intercom workflow that works seamlessly with our IP phones and softphones. Create the required extensions and enable call-waiting, call-forwarding, on-demand and automatic call recording, plus live call barging/monitoring. Everything should be accessible through the standard FreePBX admin interface so future tweaks are straightforward. The final step is to expose the PBX safely to the outside world. We have a static public IP; set up the necessary firewall rules, NAT and any SIP or PJ-SIP considerations so remote devices register reliably without compromising security. Key deliverables: • Clean FreePBX 16/17 installation on Linux • Fully functional intercom with IP phone / softphone support ...

I'm seeking a telecoms engineer to re-wire a private intercom and gate control system. All aspects of the system work but the wires have become rusted and need replacing. Day's work. London Blackheath

...engaged in Supply, Installation, Service, and Technical Training of Low Current Systems including: CCTV Systems Access Control Systems Fire Alarm Systems P.A. Systems Video Door Phones & Intercom Systems Networking & Structured Cabling Attendance Systems Home Automation Systems We are looking for motivated freelance marketing professionals who can generate: New installation project leads Student admissions for low current systems training programs Job Responsibilities Project Lead Generation Generate new business leads for: CCTV installation projects Access control systems Fire alarm systems P.A. systems Intercom systems Networking solutions Annual Maintenance Contracts (AMC) Target customers: Apartments Offices Schools & Colleges Hospitals Warehouses Sh...

I need help turning our existing customer service platform into a self-serve powerhouse by adding a well-structured, searchable kn...consistent. • Seamless integration with our current platform and branding. • Analytics hooks that tell us which articles perform, which gaps exist, and where to improve. Right now, I’m focusing solely on the knowledge base, but I’d like the build to remain flexible in case we decide to bolt on live chat or a ticketing flow later. If you’ve deployed knowledge bases in Zendesk, Freshdesk, Intercom, or similar tools—and know your way around markdown, HTML, and basic CSS tweaks—let’s talk. Deliverables will be the fully implemented knowledge base, administrator documentation, and a brief hand-off call...

...want to rebuild the website from scratch on another platform. Our current website is already indexed on Google and has ongoing SEO work and service pages that must be preserved. We are looking for a modern, premium and conversion-focused redesign while keeping and improving the existing SEO structure. Our business provides: * CCTV installation * Commercial security systems * Alarm systems * Intercom systems * Smart locks * Security solutions for homes and businesses The website should feel: * modern * premium * trustworthy * commercial-focused * mobile friendly * fast loading * SEO optimised Main goals: 1. Improve overall website design and user experience 2. Improve commercial/business branding 3. Improve homepage and service page layouts 4. Improve mobile responsiveness ...

...Background should either be transparent or a solid removable colour if required No people, vehicles, random objects, logos, or distracting background items Clean, realistic driveway/gate entrance style The images must work as overlay assets, not just as separate standalone pictures. Example of How It Should Work The customer might choose: Brick piers Double timber gates Underground automation Intercom on left pier The system should then stack those image layers together and make one realistic-looking gate entrance preview. So all images need to be made from the same camera position and designed to fit together perfectly. Style I’m Looking For Realistic CGI / high-quality digital render Premium UK driveway entrance Luxury electric gate company feel Clean modern finish Accur...

...real-time to three kinds of questions: technical glitches users run into, “where is my order?” tracking checks, and pre-purchase product information. Fast, friendly responses are critical. When an issue is beyond your scope, simply tag it and hand it over to our weekday agents; everything else should be fully resolved on the spot. Familiarity with common live-chat or help-desk tools (Zendesk, Intercom, Freshdesk, etc.) will help you get up to speed quickly, but I can train you on our exact setup before your first shift. Please be available consistently on evenings and weekends, able to multitask between chat threads and email without letting any customer wait more than a couple of minutes. If this sounds like your wheelhouse, let me know which similar roles you&...

I run an online clothing store and need someone to take over the live-chat window during my busiest ho...Provide clear, accurate details on materials, wash instructions, and general garment care There is no requirement to process returns or exchanges—if those queries appear you will simply tag them for my in-house team. Experience with fashion or apparel customer service is strongly preferred, and fluent, friendly written English is essential. If you already know common chat platforms like Zendesk, Intercom, or Gorgias, that’s a plus. I’m looking for someone who can start quickly, maintain a warm brand voice, and keep first-response times under two minutes. Let me know your typical availability and any relevant fashion or e-commerce background, and we’ll ...

I need reliable agents to staff our live-chat widget during standard business hours (exact time zone will be confirmed together). You will greet visitors, answer their questions, resolve simple issues on the spot, and smoothly hand off anything complex to our internal team. Tools such as Zendesk or Intercom will be available, along with a concise knowledge base, so you should already be comfortable navigating similar platforms and documenting each interaction in clear, accurate English. Deliverables • Continuous live-chat coverage Monday–Friday, business hours only • First-reply time under 60 seconds, friendly and helpful tone maintained throughout • End-of-day transcript export with notes on unresolved or escalated tickets Acceptance Criteria • 9...

...Discord or similar platforms - Improve response handling for trust-sensitive issues IDEAL BACKGROUND: - Experience in prop firms, brokers, exchanges, trading education, or fintech support - Strong understanding of client complaints in trading products - Experience with payouts, account issues, verification questions, rule disputes, or refund handling - Familiarity with support tools like Zendesk, Intercom, Freshdesk, HubSpot, or similar - Able to think operationally — not just reply to tickets, but build systems around them - Discord moderation or community management experience is a strong plus WHEN APPLYING, PLEASE INCLUDE: 1. Your relevant experience in trading / fintech / broker support 2. Examples of similar support systems or SOPs you have built 3. The types of user...

...tone. The visual should communicate: That Novaia is a premium, high-tech brand (not a small startup) The scale of our operations: 20M+ calls/day That we use cutting-edge AI technology Trust, reliability, and innovation 2. A Facebook cover image that matches the same visual direction. 3. A cohesive visual direction we can reuse for future posts. Style & Direction Think of brands like Twilio, Intercom, OpenAI, or Vonage — clean, modern, confident. We want: Sleek, minimal, premium tech aesthetic Clean typography with strong hierarchy (the key numbers should pop) A sophisticated color palette Subtle tech-inspired elements (waveforms, data flows, network grids, abstract AI visuals) A modern AI avatar/mascot concept is welcome, but it must look premium and realistic, not...

I'm looking for a modern-style entrance gate for my plotting project, made primarily of latrite stone. Key Requirements: - Modern design - Primary material: latrite stone - Optional: Automated opening/closing, security camera integration, or intercom system Ideal Skills and Experience: - Experience with stone construction - Design skills for modern aesthetics - Familiarity with gate automation and security integrations Please provide samples of previous work and a detailed quote. Thank you!

I need reliable agents to staff our live-chat widget during standard business hours (exact time zone will be confirmed together). You will greet visitors, answer their questions, resolve simple issues on the spot, and smoothly hand off anything complex to our internal team. Tools such as Zendesk or Intercom will be available, along with a concise knowledge base, so you should already be comfortable navigating similar platforms and documenting each interaction in clear, accurate English. Deliverables • Continuous live-chat coverage Monday–Friday, business hours only • First-reply time under 60 seconds, friendly and helpful tone maintained throughout • End-of-day transcript export with notes on unresolved or escalated tickets Acceptance Criteria • 9...

...must be covered in Arabic, French, and English, keeping tone polite and solution-oriented at all times. Key points • Support channel: Live chat only—no phone or email work. • Inquiry type: General questions about our products and services, typical turnaround expected under one minute per message. • Platform: I’m open to any reliable chat tool. If you have a favorite (Zendesk Chat, LiveChat, Intercom, Crisp, etc.), let me know and explain why it fits. I’m also happy to adopt a new solution you can set up quickly. Deliverables 1. Daily coverage during the agreed shift window (please propose your availability). 2. Consistently clear, grammatically accurate replies in Arabic, French, and English. 3. End-of-shift summary highlighting common...

I’m Adi from Israel and I need a dependable sourcing partner based in China who can handle the full cycle for low-voltage and communication products. The core range I work with covers security systems (CCTV, access control, intercom), networking equipment (switches, wireless access points, fibre solutions) as well as every type of cable and related accessory that keeps those installations running. Here’s what the cooperation looks like on my side: • Commission-based remuneration on every confirmed order. • Ongoing, not one-off: I ship several consolidated orders a year and want to build a stable relationship. • Direct contact through WeChat or WhatsApp for quick decisions and updates. What I count on you to do: • Identify and verify reliable fac...

...Fire resistant c. Stress proof and wear resistant d. Mountable Clip for helmet integration 2. List of sample design are referred by bluetooth intercom helmet integrated head set 3. Buttons should be glove friendly(prominent in size) 4. Existing battery setup for walki talki can be referred, 5. Battery removable and chargeable 6. No screen required 7. Reference design: (all the design are water resistant ) a. Link 1 :- b. Link 2 :- 1. helmet mounted device with components : - a. K-type jack b. Clip c. Mic and Speaker d. C type - Charging e. Buttons(limited

...WhatsApp profile photo) All versions in: SVG, AI, PDF (vector), PNG with transparent background, PNG white background Dark and light versions of each What we do NOT want: Generic paw prints without the chat bubble Cartoon or overly cute style Drop shadows, gradients, or complex textures Anything that doesn't work at 32x32px Inspiration brands (for style reference, not to copy): Notion, Linear, Intercom — clean, modern SaaS energy applied to a friendly vertical. website: zapipet.com...

...term. Your day-to-day focus will be 100 % customer support—responding to inquiries, troubleshooting basic issues, recording all interactions, and making sure every customer walks away happy. Most tickets arrive through email, but I’m open to adding live chat or phone as we scale, so any experience across those channels is a plus. Likewise, if you already know tools such as Zendesk, Freshdesk, Intercom, or similar help-desk platforms, let me know; I can adapt to whichever system lets you work fastest and gives the team clear visibility of conversations. Deliverables I’m expecting: • Timely, friendly first responses within agreed SLAs • Complete resolution or accurate escalation of each case • A concise weekly report summarizing volume, ...

...promptly, identify their need, and either resolve it or collect the details I will need to step in later. • Keep concise notes in the chat history so any follow-up is seamless. Because I have no predefined responses, you will need to craft replies on the spot, drawing on your own customer-service experience and any product information I share. If you have worked with tools such as Zendesk Chat, Intercom, or , that will help you pick things up quickly, though any solid live-chat platform experience is welcome. Success for me means: 1. Average first-response time under two minutes during your shift. 2. Customer sentiment that stays positive, reflected in post-chat ratings. 3. A brief end-of-day summary highlighting recurring issues or questions. Let me know how many...

... • Sanitary and water-supply drawings with clear pipe routing for on-site execution • Mechanical services: HVAC schematics and detailed drawings sized for healthcare air-quality standards • Fire-fighting system layouts meeting current safety regulations • Centralised medical-gas pipeline drawings • Plumbing design documents coordinated with the above services • Low-voltage systems: intercom, LAN, CCTV security and nursing-call layouts • Interior design package with working drawings that tie the whole concept together All drawings should be delivered in editable CAD (DWG) with PDF plots ready for permit submission. Where calculations are required—load schedules, pressure drops, or occupancy counts—include them in an orga...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions ...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions ...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions ...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions ...

Our Intercom inbox relies on FIN AI, yet too many chats still reach human agents. After digging into the analytics I’m convinced the root cause is the accuracy of the answers FIN serves, not the UI or core algorithm. I need an expert who can turn better training data into sharper, more dependable responses so customers self-serve more often. Here’s what I’m looking for you to do: • Audit recent conversation logs and the existing FIN knowledge base to pinpoint coverage gaps and misleading examples. • Curate or create high-quality, well-structured training data that directly addresses those gaps—think clarified FAQs, edge-case scenarios, and fresh intents drawn from real chats. • Prepare the dataset in the format Intercom accepts a...

...Technical Approach: Store data in encrypted QR codes, or Store securely within the device’s Secure Enclave. 9. Real-time Telemetry Collection Description: Collect satisfaction metrics or status feedback from Nodes after each task. Technical Approach: Pub/Sub-based API architecture. Nodes send lightweight JSON packets to the Master for real-time dashboard aggregation. 10. Local Voice-over-IP (Intercom) Description: Enable direct voice communication between Master and Nodes within coverage range. Technical Approach: Use UDP protocol to prioritize speed and minimize latency. Encode audio using the Opus codec for bandwidth efficiency. Development Notes Primary Objective: Optimize battery efficiency. Connection Priority: Local P2P connections > Cloud connectivi...

...notifications • Create segmented, actionable messages (promos, order updates, reminders) • Use a scalable service such as Firebase Cloud Messaging or OneSignal • Include simple in-dashboard scheduling so my team can send campaigns without code In-app chat support • Real-time conversations, image/file sharing, and automated “typing” indicators • Prefer plug-and-play SDKs like Twilio, Intercom, or Sendbird, but I’m open to other proven stacks • Chat history must sync across devices Loyalty program • Points accrual for purchases, referrals, and special events • Rewards catalogue with point redemption flow • Admin interface for adjusting rules, tiers, and promotions Acceptance criteria 1. Zero criti...

OmniServe is about to switch on a full Product-Led Growth engine and Intercom will sit at the heart of it. My single goal is to boost product adoption, so every workflow you design must nudge users toward that outcome. Here is the scope I need you to cover: • Connect OmniServe to Intercom, pass the right user and event data, and set up segments that reflect trial stage, plan, and activity level. • Build in-app messaging for welcome moments, feature announcements, and step-by-step user guides. Timing, targeting, and copy should all feel native to SaaS best practices. • Create three email sequences: onboarding (day-by-day guidance through the first two weeks), re-engagement (win-back touches for slipping or inactive accounts), and product updates (bite-size...

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