Servicenow jobs

Senior Firebase, Azure Data Integration & Power Platform Automation Engineer Enterprise Project Overview The project focuses on designing, automating, deploying, and supporting enterprise-scale integrations between Firebase Firestore, Azure Data Factory (ADF), Microsoft Dataverse, Power Platform, ServiceNow, REST APIs, and enterprise cloud services. Responsibilities include secure CI/CD deployments using GitHub Actions, ARM templates, and environment-specific configuration management across Dev, Test, UAT, and Production. Core Expertise Azure Data Factory: Metadata-driven ETL, Copy Activities, Mapping Data Flows, Lookup, ForEach, Until, Execute Pipeline, Stored Procedures, REST APIs, Azure Functions, CDC, Incremental Loads, Monitoring, Triggers, Performance Tuning. Firebase Fi...

...rights to mark the assignment as closed. Other can only respond or delegate. Trigger Screen 1. Auto capture date 2. *Drop Down field for selecting DH. I should be able to assign 1 DH or SOME DH or ALL DH (List of DH should be editable by Admins) 3. *Textarea field to enter the deliverable (No word count limit) 4. *Drop down field to indicate type of deliverable..Options would be Regulatory / ServiceNow / ACB / Others. (This list should be editable by admins) 5. *Target Date (Date field can be entered or selected via calendar icon) 6. DH Reminder From (Daily reminders should be sent from this date to assigned DH) 7. HIA Reminder (Date Field when HIA needs to review) 8. Upload Button : To upload multiple file (No restriction on size or type of file). Once uploaded it should show...

I'm looking for a detail-oriented freelancer to help source and apply for ServiceNow-related job openings (Developer, Technical Lead – Integrations, SAM Consultant, ITSM Delivery Lead, IT Asset Manager) across LinkedIn, Indeed, Dice, and ServiceNow-specific job boards. Target: 100 applications/week (e.g., 15–25 qualified applications, not indiscriminate mass-apply) Duration: 2 months contract Budget: $250 for 2 month project

...and final documentation—so I can speak about it confidently and perform the tasks on day one. Here’s how I picture our work together: we meet online in a friendly, conversational setting, you share real-world examples of typical incidents, show me how you’d gather logs, check AD permissions, reset passwords, image a laptop, and keep the user updated in an ITIL-style ticketing system such as ServiceNow or Freshservice. I’d also like short mock-interview drills where you fire common service-desk questions at me, then pause to explain what an interviewer really wants to hear. By the end I want a concise cheat-sheet of key commands, best-practice documentation snippets, and a clearer narrative for my own experience so my answers sound structured rather than m...

...Responsibilities • L2/L3 support for Oracle Finance modules • Incident management, defect resolution, and RCA • Functional and technical documentation • Change management and CAB participation • ServiceNow ticket management • Support Finance Close and critical business periods • Coordinate with global teams across regions Mandatory Skills Oracle EBS R12.2.3 Finance Modules: AP, AR, GL, FA, EBTax, Vertex, OneSource, Cash Management • Strong hands-on experience in: o PL/SQL o Oracle Forms o Oracle Reports o BI Publisher o ADF/OAF o Workflow Builder • Experience supporting customizations, extensions, and integrations • ServiceNow or similar ITSM platform experience • Experience with Vertex and external tax engine integrat...

...passionate and experienced **Freelance Technical Trainers** to deliver high-quality training programs in both **online and offline** modes. ### Technologies Required * Java Full Stack * Python Full Stack * Web Development * Data Analytics * AI & Machine Learning * Generative AI (Gen AI) * Data Science * Google Cloud Platform (GCP) * AWS & DevOps * Microsoft Azure * .NET * Digital Marketing * ServiceNow ### Responsibilities * Deliver engaging, industry-oriented training sessions. * Explain concepts with practical examples and hands-on projects. * Guide students through assignments, projects, and interview preparation. * Share updated course content aligned with current industry trends. ### Requirements * Strong technical knowledge in the respective domain. * Prior tr...

I need a senior-level ServiceNow professional (5+ years working specifically with HR Service Delivery) to expand and fine-tune our HRSD implementation. The immediate focus is on five core areas that are already licensed but not yet fully leveraged: • Case and Knowledge Management – configure workflows, knowledge bases, and coach marks so employees resolve routine issues without agent involvement. • Employee Service Center – brand and personalize the portal, surface dynamic content, and enable contextual search. • HR Service Delivery – build scalable HR Services, catalog items, and lifecycle events for onboarding, off-boarding, and employee transfers. • Document Templates – create secure, data-driven templates with e-sign triggers an...

I have an ongoing ServiceNow environment that needs a seasoned hand to strengthen both CMDB and Discovery. Your 6+ years of platform experience will be put to work designing and refining class models, tuning Discovery schedules, and ensuring data quality so audit and operational teams can trust every CI you bring in. You will step in during the 2 PM – 11 PM IST window, collaborating with my in-house admins yet also owning streams of work independently when required. Strong written and spoken English is essential because we rely on clear hand-offs and frequent design reviews. Deliverables for the first phase • A validated CMDB data model aligned with our infrastructure standards • Fully functional Discovery probes and patterns with credential vault usage documente...

More details: What specific aspects of the ServiceNow implementation program do you need the scheduler to focus on? Creation and maintenance of detailed Project plan for 3 weeks What level of detail do you need in the project plan? Very detailed What specific deliverables do you expect from the detailed project plan? This question was skipped by the user

I need an experienced ServiceNow engineer to dive into my existing instance, analyse how it is currently set up, and then fine-tune it so the platform runs smoothly, is easy for end-users, and scales with future business demands. The work spans a full review of current configurations, identifying redundant or conflicting customisations, and recommending best-practice improvements. Once we agree on the roadmap, you will implement the approved changes directly in the instance—whether that means refining core processes such as Incident, Change, or Asset, creating new forms and UI policies, or scripting custom business logic and integrations. All changes must follow ServiceNow’s update-set methodology so nothing is lost between dev, test, and prod. Deliverables ...

We're Hiring: L2 Network Engineer Join our growing IT Infrastructure team! Position: L2 Network Engineer Experience:3–5 Years Location: NY USA Employment Type: Temporary Key Skills: LAN/WAN, TCP/IP, VLANs, Routing & Switching Cisco Routers & Switches OSPF, EIGRP, BGP Firewalls (Cisco ASA, FortiGate, Palo Alto) VPN, DHCP, DNS, NAT, ACLs Network Troubleshooting & Monitoring ITSM Tools (ServiceNow, Jira, Odoo) Preferred Certifications: CCNA CCNP Network+ If you're passionate about networking and enjoy solving complex technical challenges, we'd love to hear from you!

I need a solid, production-ready integration that keeps ServiceNow and Jira talking to each other in real time. The connection must work in both directions: when an incident, story, or task is opened or updated in ServiceNow it should appear or update in Jira, and the reverse must happen just as smoothly. Scope of the sync • Tickets / Issues • Comments / Notes • Status Updates I already have admin-level access to both platforms and can provide API credentials, workflow diagrams, and a non-production sandbox for initial testing. You are free to leverage IntegrationHub, MID servers, REST APIs, webhooks, or an iPaaS tool—whichever meets enterprise security standards and proves easiest to maintain. Acceptance criteria 1. Creating or updating a ti...

I am rolling out ServiceNow SPM and need a developer who can jump straight into Demand Management, Project Management, and Portfolio Management. Some elements are already in place, but I want them fine-tuned and extended, so the job is a blend of configuring what exists and building what is missing. On the configuration side, your task is to review my current setup, align it to best-practice data models, and make sure workflows, forms, and dashboards all play nicely together. For the custom work, I’m looking for new workflows that automate approvals and status transitions, plus a set of reports that give executives real-time insight into demand pipelines and project health. Key deliverables: • Updated configurations for the three SPM modules, fully tested in a sub-prod ...

I need an experienced ServiceNow professional to build and enhance Order Guides within our Service Catalog, tying everything together with Flow Designer so that manual fulfillment steps disappear. Scope of work • Design and configure new Order Guides that present users with the right set of catalog items and conditional questions. • Leverage Flow Designer actions to automate approvals, task creation, and notifications triggered by each guide. • Ensure everything aligns with existing catalog standards and security roles while keeping the interface intuitive. Why this matters Today, too many requests still rely on email hand-offs and spreadsheet trackers. A well-built guide, backed by flows, will let us reduce those manual touches to near zero and give requesters ...

Looking for Dynatrace training on your setup environment for following points Daily 2-3 hrs per day or 1 weekend with your environment as i do not have the environment.= Payment hourly or as one full package 50 - 50 but the trainer should be knowledgeable . 1)Creating cluster node based dynatrace kit and creating Ui install or joi...key request make it dashboard for visibility. 11) created and configure IBM DataPower extension. 12)Adding SSL certificate in CMC for DNS changes 13) configuration rum and synthetic and setup alerting with configuration log monitoring 14) Building Dynatrace managed environment and Saas , on windows and linux environment. 15) Troubleshooting, few real-time scenarios, and integration overview (ServiceNow/ITSM) 16) configuration extension like snmp,db2, MyS...

...Requirements Develop a fully documented REST API with optional GraphQL support. Requirements: - OpenAPI/Swagger documentation - API versioning - Rate limiting - Pagination - Filtering - Sorting - Bulk operations - Webhooks - SDK-friendly design --- UI/UX Expectations The interface should be modern, premium, and enterprise-grade, inspired by products such as SAP, IBM Maximo, Microsoft Dynamics, and ServiceNow while maintaining simplicity and speed. Requirements: - Fluent animations - Responsive layouts - Accessibility compliance - Keyboard shortcuts - Drag-and-drop support - Advanced search - Saved filters - Custom dashboards - Theme support - Light/Dark mode - High-performance virtualization for large datasets --- Deliverables 1. Production-ready Windows installer (MSI...

Job Title ServiceNow Enterprise Architect – Remote | ₹1 LPM Max | Contract/Freelance Job Overview We are urgently looking for a ServiceNow Enterprise Architect with deep consulting and architecture experience to support large-scale digital transformation engagements. This role requires a senior professional who can operate at both strategic and hands-on levels across ServiceNow platform architecture, solutioning, and stakeholder advisory. Location and Engagement Location: Remote. Budget: ₹1 LPM max, non-negotiable. Interview Process: 3 rounds. Engagement Type: Freelance/contract. Experience: 12+ years overall, including 6+ years of ServiceNow experience in consulting environments. Role Responsibilities Lead end-to-end architecture and solutioning on the...

...platforms. Proven experience integrating workflows with databases and APIs. Strong planning, organizational, analytical, problem-solving, and decision-making skills. Excellent written and verbal communication skills. Proficiency with database applications and familiarity with web programming languages, mainframe systems, and/or distributed systems. Preferred / Nice-to-Have Skills Experience with ServiceNow Financial Services Operations (FSO) and Customer Service Management (CSM), including FSO core data models, secure extensions, and CSM case management. Familiarity with Advanced Work Assignment design and tuning, customer engagement flows, document/content integrations, and Performance Analytics reporting. Prior experience operating in financial services technology or custody op...

We are looking for skilled ServiceNow professionals to join us as freelance consultants under our ServiceNow partnership. Requirements: ✅ Active ServiceNow Architect Certification ✅ Experience in IT service and consulting ✅ Strong project delivery background Engagement Details: As a ServiceNow partner, we will leverage your certification with clients at no cost during the pre-sales/project acquisition phase. Once a project is secured, you will be formally assigned as the consultant. Payment will be provided per project engagement. Next Steps: If interested, please share your CV and certifications for consideration.

Looking for Dynatrace training on your setup environment for following points Daily 2-3 hrs per day or 1 weekend with your environment . = Payment hourly or as one full package 50 - 50 .= 1)Creating cluster node based dynatrace kit and creating Ui install or join with another cluster node. 2) installing Dynatrace oneagent on windo...key request make it dashboard for visibility. 11) created and configure IBM Datapower extension. 12)Adding SSL certificate in CMC for DNS changes 13) configuration rum and synthetic and setup alerting with configuration log monitoring 14) Building Dynatrace managed environment and Saas , on windows and linux environment. 15) Troubleshooting, few real-time scenarios, and integration overview (ServiceNow/ITSM) 16) configuration extension like snmp,db2, MyS...

...needs with our technical strengths (React, Node.js, NET Core, MVC, API, PHP-Laravel, React Native, AWS, Azure, PostgreSQL, MongoDB, etc.). • Premium Platforms: Sitecore, Headless CMS, Sanity CMS, Strapi CMS, Umbraco CMS • Industry: healthcare, manufacturing, Retail & Ecommerce • Project Type: MVP Application, AI-Powered, AI projects, mobile Application, Website Development • SAP, Salesforce, Servicenow • Wordpress, Woocommerce, Shopify store • Negotiate scope, timeline, and commercials until the project is awarded, then transition the signed contract and requirements to my delivery team. • Maintain transparent reporting so I always know what’s in the pipeline, what’s been closed, and the commission you’ve earned. Commi...

...workflow, and give my team the clarity they need to act quickly. Here is what I need from you: • Turn on and fine-tune vulnerability management in CrowdStrike, making sure asset discovery, risk scoring, and prioritisation all align with best practice. • Build and test the integration with our ticketing system so new findings are converted into trackable tickets automatically (we currently use ServiceNow, but I’m open to your suggestion if another connector is more efficient). • Provide concise, step-by-step documentation of the configuration so we can maintain it in-house after hand-over. Acceptance criteria • All enabled policies and rules are visible in the console with no critical errors. • A sample vulnerability successfully opens, upda...

...attention to detail. Ability to manage multiple tasks at once. Comfortable using ticketing systems, Microsoft 365, Teams, Outlook, Excel/Sheets, and project tools. Highly Valued MSP or IT services experience. Field services coordination. Hardware rollout or break-fix coordination. Vendor and logistics coordination. Experience with tools such as HaloPSA, ConnectWise, Autotask, Jira, , ServiceNow, or similar. Success Measures Jobs are scheduled correctly and on time. SLA risks are identified before they become issues. Technicians have clear instructions before attending site. Clients receive timely and professional updates. Tickets and project records are accurate. Admin workload is reduced. Operational follow-ups are completed without repeated prompting. Ideal Person You are orga...

The assignment centers on extending and fine-tuning the Audit Management module within ServiceNow IRM for a customer based in Noida. I will supply detailed user stories; your task is to translate them into robust client scripts, business rules, and UI policies that work cleanly across forms, individual fields, and entire tables. Scope of work • Configure and customise Audit Management records, workflows, and dashboards. • Author advanced client scripts and server-side business rules that meet expert-level coding standards, including proper variable scoping, GlideAjax usage, and performance safeguards. • Build and test UI policies at form, field, and table level to drive dynamic behaviour without unnecessary scripting. • Unit-test every artifact in a sub-...

My team is rolling out several ServiceNow initiatives that span three core modules—ITSM, ITAM and CMDB—and I need an expert who has already logged at least five-plus years delivering full-cycle implementations and upgrades on the platform. The day-to-day work will centre on: • Extending and configuring ITSM, ITAM and CMDB to align with our updated processes • Writing and optimising ServiceNow Scripts, Flow Designer flows and Transform Maps • Building and refining Service Catalog items, including complex approvals and fulfilment logic • Integrating external data sources and tools through REST, MID servers and other supported methods • Applying best-practice development standards so the instance stays performant and upgrade-safe Di...

More details: What specific tasks or responsibilities will the ServiceNow consultant be handling? This question was skipped by the user Are there any particular modules or areas of ServiceNow that the consultant should specialize in? IT Service Management (ITSM) What kind of certification is required for the ServiceNow consultant? ServiceNow Certified System Administrator

Develop a ServiceNow proof of concept for a multi-step procurement request form that reflects the supplied design, including custom form and table creation, workflow automation, procurement case management, attachment handling, draft saving, mandatory field validation and Employee Center visibility. The project will demonstrate whether the proposed form design and end-to-end workflow can be achieved in ServiceNow.

I have ServiceNow and Jira up and running and now need a clean Integration Hub flow that synchronises Incidents from ServiceNow to the matching project in Jira and keeps them aligned automatically every time the record changes. Here is what I need from you: • Configure the out-of-the-box ServiceNow → Jira spoke (or a custom one if required) with secure authentication for both instances. • Map the key Incident fields—number, short description, priority, state, assignee, comments, attachments—so that every update in ServiceNow instantly updates the corresponding Jira issue. • Handle creation logic: if no linked Jira issue exists, create it; otherwise update the existing one. • Build error handling and logging so failed c...

Our ServiceNow instance handles the full ITSM ticket load—incidents, changes, service requests, essentially every standard IT ticket we raise. Today many of those steps are still manual, scattered across e-mails and ad-hoc approvals. I need those repetitive touches removed and replaced with robust, auditable automation built directly in ServiceNow. Scope of work • Build advanced, rules-driven workflows for Incident, Change and Service Request management using Flow Designer (or the legacy Workflow Editor where it still makes sense). • Orchestrate cross-module hand-offs so a single ticket can trigger follow-on tasks or child records automatically—no swivel-chairing across modules. • Leverage IntegrationHub and REST/Scripted APIs where outside d...

design, build, and operate AI orchestration pipelines that connect enterprise platforms — including Oracle ERP, ServiceNow (SNOW), and a broad ecosystem for all applications — into intelligent, automated workflows. enterprise integration, ensuring orchestrated agents and models deliver real business value across procurement, logistics, inventory, and fulfillment domains. Architect and implement multi-agent and single-agent AI orchestration frameworks (e.g., LangChain, LangGraph, AutoGen, CrewAI, or custom) to automate IT workflows end-to-end. Design agentic pipelines with tool-use, memory, and reasoning loops that interface with Oracle SCM/ERP, ServiceNow, and third-party supply chain platforms. Build and maintain prompt engineering strategies, chain-of-th...

...& Analytics Data engineering and warehouse firms Business intelligence (BI) and analytics consultancies AI/ML development and deployment firms Data governance and quality specialists CDP (Customer Data Platform) integrators Enterprise Applications ERP implementation partners (SAP, Oracle, Microsoft Dynamics) CRM specialists (Salesforce, HubSpot SIs) ITSM and service desk platform integrators (ServiceNow, Freshservice) HCM/HR systems integrators (Workday, etc.) IT Consulting & Advisory Pure-play IT strategy consultancies Technology advisory Enterprise architecture firms Their location must be in Sydney, Melbourne or brisbane. Employee size is 20 - 120. I am looking for new leads and no duplicates. Compare your list with my list attached which I generated from mining data...

Looking for Dynatrace training on your setup environment for following points Daily 2-3 hrs per day . = Payment or as one full package 50 - 50 .= 1)Creating cluster node based dynatrace kit and creating Ui install or join with another cluster node. 2) installing Dynatrace oneagent on windows, Linux,aix , and Active Gate Installat...key request make it dashboard for visibility. 11) created and configure IBM Datapower extension. 12)Adding SSL certificate in CMC for DNS changes 13) configuration rum and synthetic and setup alerting with configuration log monitoring 14) Building Dynatrace managed environment and Saas , on windows and linux environment. 15) Troubleshooting, few real-time scenarios, and integration overview (ServiceNow/ITSM) 16) configuration extension like snmp,db2, MyS...

Looking for Dynatrace training on your setup environment for following points Daily 2-3 hrs per day . = Payment hourly or as one full package 50 - 50 .= 1)Creating cluster node based dynatrace kit and creating Ui install or join with another cluster node. 2) installing Dynatrace oneagent on windows, Linux,aix , and Active Gate Ins...key request make it dashboard for visibility. 11) created and configure IBM Datapower extension. 12)Adding SSL certificate in CMC for DNS changes 13) configuration rum and synthetic and setup alerting with configuration log monitoring 14) Building Dynatrace managed environment and Saas , on windows and linux environment. 15) Troubleshooting, few real-time scenarios, and integration overview (ServiceNow/ITSM) 16) configuration extension like snmp,db2, MyS...

Looking for Dynatrace training on your setup environment for following points Daily 2-3 hrs per day . = Payment hourly or as one full package 50 - 50 .= 1)Creating cluster node based dynatrace kit and creating Ui install or join with another cluster node. 2) installing Dynatrace oneagent on windows, Linux,aix , and Active Gate Ins...key request make it dashboard for visibility. 11) created and configure IBM Datapower extension. 12)Adding SSL certificate in CMC for DNS changes 13) configuration rum and synthetic and setup alerting with configuration log monitoring 14) Building Dynatrace managed environment and Saas , on windows and linux environment. 15) Troubleshooting, few real-time scenarios, and integration overview (ServiceNow/ITSM) 16) configuration extension like snmp,db2, MyS...

...vSphere/ESXi operations — VM provisioning, snapshots, migrations, capacity management - Manage and resolve tickets via ServiceNow or similar ITSM platforms - Perform OS patching, certificate renewals, and routine maintenance tasks - Maintain documentation, runbooks, and incident reports - Participate in daily stand-ups and sync calls during EST hours --- REQUIRED SKILLS - Hands-on experience with VMware Cloud Director (VCD / vCloud Director) — this is non-negotiable - Strong VMware vSphere / ESXi / vCenter administration skills - NSX-T or NSX-V — network virtualization, logical switching/routing - Linux/Windows OS administration and troubleshooting - Experience with ITSM tools (ServiceNow, Jira, or similar) - Strong verbal and written English communica...

Microsoft Teams support chat options Scope of work: Configure Teams support channel (pinned guidance + form tab) Implement Power Automate to auto-respond to new messages with KB and request links Review mailbox consolidation (single mailbox with rule-based separation) Goal: Move requests to structured intake (ServiceNow/forms) Use Teams only for urgent cases Align solution for future Copilot/AI integration

Looking for Dynatrace training on your setup environment for following points Daily 2-3 hrs per day. 1)Creating cluster node based dynatrace kit and creating Ui install or join with another cluster node. 2) uninstall active gate and uninstall cluster node on windows and linux environment. 3)Configuration of Monitors and ...environment. 12) created and configure IBM Datapower extension. 12) installing oneagent windows, Linux,aix 13)Adding SSL certificate in CMC for DNS changes 14) configuration rum and synthetic and setup alerting with configuration log monitoring 15) Building Dynatrace managed environment and Saas , on windows and linux environment. 16) Troubleshooting, few real-time scenarios, and integration overview (ServiceNow/ITSM) 17) configuration extension like snmp,db2, MyS...

...troubleshooting for our internal IT projects. Its core job is to resolve software errors and identify hardware problems on Windows machines. The agent should analyse logs, event viewer data and user-supplied screenshots, then recommend clear remediation steps or automatically trigger predefined scripts. The workflow I envision is simple: a user opens a ticket in our existing help-desk portal( Servicenow), the agent ingests the ticket content plus any attached diagnostics, runs its reasoning model, and replies with a ranked list of fixes. If it cannot find a match in the knowledge base, it should request the missing details or escalate to a human technician with a concise summary of what it tried and why it failed. I am comfortable hosting the solution on our on-prem Windows Ser...

More details: What type of notifications do you need to send from ServiceNow to MS Teams? Incident updates How do you want the incident updates to be formatted in MS Teams? Simple text What specific information should be included in the incident updates? Incident ID and description

I’m launching a new ServiceNow consulting and implementation practice and need both a visual identity and an online presence built from the ground up. The overall look should feel modern and sleek—clean lines, crisp typography and an unmistakably professional tone that reassures enterprise-level clients while still feeling fresh. Scope of the site • Pages: a Home page, Services page and Contact page are essential, and I’d also like dedicated Partnership and Blog/News sections. If you have other smart page ideas that would strengthen lead generation or thought-leadership, I’m open to them. • Homepage focus: prominent service highlights that quickly explain our value proposition. A strong hero section is welcome if it supports the sleek aesthetic...

I need a reliable engineer who can jump straight into Both L1 and L2 Support tasks for my clients’ Ubuntu desktops and servers. You must be completely comfortable reading logs, fixing permissions, rescuing users who cannot log in, and keeping an eye on disk, service, and performance issues. This is a remote role, handled almost entirely through Slack chat and ticketing in both Jira and ServiceNow, so extensive experience with those two platforms is essential. Most days you will spend just 1–2 hours solving the queue, but consistency matters—we are planning on a long-term collaboration and I will route work to you whenever it lands. If you have worked with NinjaOne, CrowdStrike, JumpCloud, or Cloudflare, let me know; those tools occasionally appear in our environme...

I’m looking for quick help standing up five separate, free-for-development environments so I can start testing applications immediately. The scope is straightforward: • A SharePoint tenant • A ServiceNow developer instance • A Workday tenant • An SAP tenant or hub • A SAS Viya host For each environment I will need: – The live URL – Individual admin-level user name and password (no shared logins) – Clear instructions on how to pull or refresh access tokens / API keys Because this work feeds directly into my testing pipeline, detailed, step-by-step documentation is essential. Please capture every action you take—programs joined, forms filled out, configuration choices, limitations of the free tier, and any ren...

...experienced data analyst / ServiceNow expert to help transform CMDB data into actionable insights and predictive analytics. The CMDB currently receives data from three sources: • Network devices • Software applications • Servers / hardware assets ⸻ Scope of Work: 1. Data Consolidation & Preparation • Review and consolidate CMDB data • Clean and standardise datasets for analysis • Ensure data is usable for reporting and modelling 2. Predictive Analysis • Build simple predictive models to identify early warning signals such as: • Capacity issues • Performance degradation • Configuration drift 3. Dashboards / Reporting / Alerts • Create easy-to-use outputs for operations teams (e.g., dashboards, reports...

I got a new requierement that might be interesting for you guys. It is in the following location: 1570 East P Street Ext., Newton, NC 28658. The scope is this: • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role • Hands-on experience with Windows/Linux/Mac OS environments • Experience in ITSM Ticketing tools (ServiceNow, Remedy, Jira, etc.) • Experience with Autopilot and Intunes • Good understanding of computer systems, mobile devices and other tech products • Ability to diagnose and troubleshoot basic technical issues, BSoD (Blue Screen of Death) • Teams & Outlook Troubleshooting • Excellent problem-solving and communication skills. • How to identify th...

...treatment whenever something goes wrong. Their day-to-day pain points fall into two buckets: • Software installation and configuration: from first-time deployments to tricky patching and plugin conflicts across Windows and macOS. • Connectivity hiccups—specifically frequent disconnections or an outright inability to join the network. I’ll route tickets to you through our help-desk portal (ServiceNow), and you will step in remotely via RDP, AnyDesk or VPN, diagnose, resolve, then document the fix in our knowledge base so the same issue never reaches the escalation queue twice. Clear, jargon-free status updates to the VIP are essential; I measure success by resolution time, user satisfaction scores and clean documentation. Deliverables 1. Same-day resolut...

I need an experienced ServiceNow developer to take our existing, fully-documented plugin and walk it through recertification for the two most recent ServiceNow releases. The app extends Incident Management and broader IT Service Management workflows, so every function touching those areas must run cleanly on the new builds. What’s waiting for you: • Complete prior certification package, test plans, and source code in Git • A live sandbox on each target release for smoke-testing • My quick turnaround on any clarifications you need Your job is to review the code, resolve any incompatibilities you uncover, update the documentation inline, and resubmit the finished build so it appears again in the ServiceNow Store. If minor Change Managemen...

I need a seasoned ServiceNow professional to configure the Change Management module so it fully reflects our ITIL-aligned processes. The focus is strictly on implementation via configuration—no custom code or external integrations at this stage. Here’s what the engagement will cover: • Tailor out-of-box workflows for standard, normal, and emergency changes • Build approval matrices and CAB schedules that trigger automatically • Configure risk calculator, change templates, blackout/maintenance windows, and the change calendar • Adjust forms, mandatory fields, business rules, notifications, and SLAs to fit our governance model • Supply concise documentation and a short knowledge-transfer session to enable ongoing in-house maintenance Acc...

I’m looking for an experienced ServiceNow developer to tackle a handful of related tasks on our existing instance. The immediate ipriorities are: • microsoft teams integration with servicenow

...Here's what you'd do: This client Enterprise Information Technology position involves leveraging ServiceNow to provide automated workflow process in support of aircraft in the field F-35, C-130, C-5, U-2, F-16 and F-22. The position will be working with a 9-person agile team to automated processes and provide functionality to both internal and external customers. Leverage ServiceNow to automate processes Design, develop, test, deploy, and maintain applications which support key Aeronautics Sustainment Organization Develop code which interacts with relational databases (SQLServer, Oracle) Preferred skills: - Familiar with data sources and import sets (JDBC and Integration Hub). - Familiar with ServiceNow Glide JavaScript Framework. - Able to communicate w...

ServiceNow Developer – Order Management (OM) Contract | Long-Term | Full Remote (India) Start Date: ASAP Language: Fluent English Experience: 6+ years (including 3+ years in Order Management) About the Role We are looking for an experienced ServiceNow Developer with strong expertise in Order Management (OM) to join our team on a long-term contract. This is a fully remote opportunity from India, offering the chance to work on cutting-edge ServiceNow implementations for global clients. Key Responsibilities Design, develop, and customize ServiceNow solutions with a focus on Order Management. Implement and optimize Service Catalogs, Workspaces, UI Builder, and Flow Designer. Integrate ServiceNow with third-party tools using scripted APIs and...