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Hi guys We are looking to build zoho and zendesk integration with our PBX Support API there are some Zoho , zendesk and PBX integration features: 1. Auto create ticket when phone call coming 2. Auto pop up the ticket page when this phone caller already have a ticket 3. Auto create a contact person when the phone caller number is not in crm database.
There are many support online platform that offer Online Support Ticketing system like Zendesk, Respond io, LiveChat. However, I am looking for a platform where can I receive my DMs from Facebook page, Instagram, and WhatsApp business in one place. I need also use a bot to direct the sender to a specific team as follow: When a sender ' or client' send any message an auto reply will pop up asking him/ her what do you need: 1- General question, the message will redirect to the Customer Service team 2- Order, the message will redirect to Sales Operation Team 3- Complain, follow up with order, the message will redirect to Customer Happiness Officer I have about 15 users, divided into three teams as follow: 1- Customer Service, roughly 9 agents 2- Sales Operation, around 6 age...
I'm seeking developer who has experience in integrating zendesk to website. User will be registered to the website but all information will be posted to zendesk. We can get that information from zendesk in other website. This is basic logic and I'll share more details. Please bid if you have experience in zendesk.
We have a zendesk knowledge base and like to migrate that to the WordPress website. Things we need: Fast loading, good google indexing, search, categorization. Was this article helpful (option).. See attachement for current design/layout.
so we use intercom like zendesk and want someone to help setup some more bespoke parts like the bot side which we started etc .. ideally you will have used intercom before and know the platform and please note this is not a customer service job this is a tech side to help implement the best of intercom bot system.
Twilio Flex is a contact centre development project This is an ongoing project with active subscriptions on Twilio and Zendesk. Tasks: Integration with Zendesk crm Twilio Flex config and flows - WebChat - MessaegeFlow - IVR Please apply only if you have relevant experience.
we are looking for developer to integrate zendesk CRM with yeaster PBX call enter agent. after integration the agent should be able to : - able to see customer history in incoming calls. - make a call from zendesk -show the history of calls
1. Integrate Zendesk tickets one way to MS Dynamics Customer Services activity . 2. Integrate Dynamics appointments to Zendesk one way . 2:05 PM This is a hello world application for a POC.
Zendesk tickets > D365 Customer Service D365 Appointments > Zendesk Each item only a one way sync. Zendesk ticket > D365 record - As a user when I create/update a ticket in Zendesk I want a corresponding record created/updated in D365 D365 record created -As a user I want Zendesk activities to appear in the D365 user timeline - system matched to contact based on email address - Zendesk customer ID captured D365 appt > Zendesk appt - As a user when I create/update an appointment in D365 CS I want a corresponding record created/updated in Zendesk - Appointment created in D365 for contact with Zendesk ID - Appt sync'd to Zendesk attached to customer CRUD on appointments are made in D365 only. CRUD on ...
Hi there, I need you to communicate with our Internet channel users for our real estate page. You will communicate in the English language for 16 hrs/per week. Communication will be done via gmail and Facebook, no custom SMTP servers. Pay will be $19 per week.
Have several accounts and around 900 transactions that I need to get reconciled in Xero as soon as possible. Existing rules and chart of accounts/types of expenses in xero setup by my former bookkeeper. Priority given to those available to work on this now.
E-commerce site with the following features: *Angular.js 12/13 implementation is mandatory. * *jQuery *ZURB Foundation *Database schema design and implementation. *Google Maps *Google Analytics *Zendesk ***iOS and Android mobile apps currently out of scope. Although, the winner of this project ideally will be awarded mobile app projects.
Hi there, We are looking for an experienced highly skilled developer who writes the code and responsive GUI with Admin and agents interfaces for provides the complete customer service solution like zendesk similar workflow with customized call center features * social channel - email - live chat - calls with option to routing incoming messages from channels to tickets * Support multi tenant The design should also be fully tested against the major browsers, particular Firefox & IE and optimized for all monitor sizes. Prospective developer would have in-depth knowledge of PHP, Mysql, Perl, CSS and AJAX, Asterisk,
Hi, I need someone to build an IT ticket system for us, Right now we are using Zendesk but this is very expensive and at the end of it we don't own it Main Features i'm looking for: 1 - Unlimited Support users 2 - Multiple Forms 3 - Email to automatic support ticket 4 - Azure AD Sync for end users to login to check their open tickets and create new tickets etc 5 - Reporting 6 - Ticket update notifications 7 - Customisable fields 8 - 2 interfaces (1 for admin and 1 for end users) We already have zendesk working for us and can show how its all working so its basically making our own from it I'm happy to discuss more in detail
Business website needs upgrade to allow workers to work remotely: Additions include: ZenDesk(or similar) for customer service/support online booking system E-Shop ClientExec plug in for invoicing Please contact me. Serious freelancers only.
Website Developer and Software Architecture for existing company websites before launch. The websites are almost ready to launch and need final updates and tweaking before launch. To do final architecture tweaks & corrections, integrations with Mailchimp marketing functions, chatbot/Zendesk and other marketing, ongoing development, backend management, testing, uploading of content/property listings Skills required: asp.net technology; MS SQL Database and managing of Restful API and XML asp.net technology Website software environment is called Microsoft asp.net + MS SQL + C# ( Tool - Visual Studio), Timeframes: 1 week or as quickly as possible. Timing can also be adjusted accordingly. Ongoing work paid as per agreed project specifications. Website support, property...
Hi, We are Looking for one online customer service staff, who will take care of email reply (using Zendesk) to our customers' enquiry. You will be polite and patient with handling customers pre-sale and after sales questions. The average working hours will take around 2 hours per day, 7 days per week, so it's a flexible work.
The Ortus Club is looking for an Emcee or Master of Ceremonies based in Bengaluru and be part of our event day team for an upcoming dinner event titled 'Unlocking business growth with CX' happening on Thursday, the 7th of April from 6:30 PM to 9:00 PM at the The Taj West End (Plumeria Room) Bengaluru, Karnataka 560001, India with our client Zendesk. You may find more information about the event in this link:
As an omnichannel platform, Zendesk allows you to embed messaging on your website and apps, and integrates the most popular social media channels to simplify support for customers and agents. In this case we are trying to add the WhatsApp channel in the first instance through Zendesk's channel setup wizard, but we haven't been able to get it to work. It throws us the account limit reached error.
We are an e-commerce agency and we are looking for a freelance who help us giving customer service support in the websites from our clients. Mandatory: manage Prestashop, Crisp and Zendesk // Languages: Spanish and French (English is a plus). This freelance will be answering messages from customers by email/crisp or calls. Need to manage all the incidences and solve it with the clients/warehouses/carrier companies...
Hello!!! Can you build an Video Sharing Platform called ?? And also, Live Streaming will be allowed, and will have Gaming Section. And will have Spanish, English, and all languages. And all users will receive all Notifications over email, push notifications, app, web browser, etc. And also, Foria.S...languages. And all users will receive all Notifications over email, push notifications, app, web browser, etc. And also, will use Akamai CDN for live streaming and video hosting. And also, will be written in Django, and the API will use django-tastypie. And also, will have TV Shows and Movies section to buy and rental movies (and TV Shows). And also, the support will use Zendesk. And also, all notifications will be sent, to all users. Thank you.
First Screen is seeking a native level Dutch speaker Customer Service Representative to join our team remotely. You will be working from home. If you are talented and want to be part of an innovative and fast-growing company, then we welcome your application. Responsibilities * Bi-lingual Dutch/English speaking. * You will be...customers, operators and partners via email, phone and social media channels. * Provide accurate, valid and complete information about products and services * Tactfully handle disputes from customers. Requirements * Work remotely. * Customer Service Oriented with relevant experience of min 1 year. * Native level Dutch speaker and fluent in English. * Familiarity with customer care systems such as Zendesk and Talkdesk. * Detail oriented proble...
1. Create a CRM / case management features / functionality catalog (include market standard features). 2. Describe present and missing features of our CRM / case management in the cata...activities Customer onboarding Team tasks & projects Account management Communication tools Contact management Contact & company insights Email integration Gmail & Outlook integration Deals Companies Tasks Lead analytics dashboard Lead flows Email scheduling workflow management Forms Templates CRM Provider examples: Zoho CRM HubSpot CRM Freshsales CRM Zendesk Sell () Salesforce Sales Cloud Lightning Professional Less Annoying CRM Pipedrive CRM Insightly CRM ( 40 $) Adobe: Marketo Nimble CRM
...your Service Level Agreements (SLAs) and improve your numbers. Improve the Help Center and the processes behind an excellent Customer Service. What we are looking for 1-2 years experience in similar roles. Exceptional communication skills, empathy and patience. Fast learner and proactivity to execute in teamwork. Excellent attention to detail. Great written spelling. Previous experience with Zendesk, AirCall or Google Sheets as a Plus. Benefits Free Vermut experiences. Young, multicultural and smart team. Optimistic and ambitious company culture. Blank sheet to create and build from scratch. Work manage The hours will be counted by the time of call or ticket resolution, we need a freelance person who’s available to answer the requests that are not arriving in a big amou...
As the title states, need someone that is good with Zendesk. We are migrating our full operation over to it. Need to setup our phones through it(Ring Central), our messaging through it (facebook/instagram/etc) and then also our main 2 email addresses sales/support in to the Zendesk account. We also need to get the contact us portion setup and the Zendesk button added on the website so that customers can start using it to message our staff ASAP.
...Here's a walk through of the CRM app & the design These examples are invaluable for new users looking to learn how to use the Buzzy Figma plugin and samples. We need your help to create a simple working Support Ticket system that allows an organization to keep track of their support tickets and communication with customers. Think of a Zendesk or similar - lite. Feel free to base it off / re-mix other existing Figma files from the Figma Community. If you have not used the Buzzy Plugin before don't panic - it's easy to to get started and learn how to use it So please make the effort to skill yourself up before jumping in. Core requirements: The app should be able to allow an anonymous
...form which will be displayed in the final consumer area in the order detail and in menu item, and also in the same pattern it must exist in the merchant's portal allowing the merchant to open a ticket for the customer ; For this, the official zendesk API will be used, with a test account for development. 1.1 EndPoint Authentication: 1.2 Insert the information: Request opening fields: requester's name, telephone, email, reason for cancellation, order number (initializes automatically if it is in the order detail), order description (text), where the request came from Merchant / end consumer
We are a dynamic, fast-paced start-up company. We just started migrating our help desk from Freshdesk to Zendesk. We have moved the majority of the Knowledge Base and Automated Ticketing content. We need assistance optimizing our workflows to take advantage of automations and other features of Zendesk not available in Freshdesk. We also need assistance with all of the UI elements. We have moved our help center articles to Zendesk Guide but need assistance configuring it to optimize self-help. Due to regulatory restrictions of our end users, we cannot utilize omnichannels or Answer Bots. We need to configure AWS Connect to provide the Bot functionality, but that can be handled in a subsequent phase. We would like to get the migration completed as quickly as possible and...
Job title: Amazon FBA Supply Chain Specialist Work timings with time zone: see below options - M-Friday, 09:00 AM - 5:00 PM PST if 5 days per week Weekly Schedule: 40 hours/week Duration of the project: 0-3 months trial period, long term if qualified Responsibilities: Conduct purchasing and stocking activities for a range...relationships with suppliers Maintain forecasting systems with Brand Managers Required Skills: Significant Excel Experience (VLOOKUP, Index/Match, Linear/Exponential Regressions, Conditional Formatting, Macros, etc.) Professional Email writing (to conduct correspondence with Vendors) Experience in Amazon Seller Central Experience with Enterprise Resource Planning Software (Netsuite, Skubana, Zendesk, etc.) Experience with purchasing products and maintaining...
Need developer to advise us which product to use, between Freshdesk and Zendesk after being briefed about a specific case use for Park Doctor () and set up the installation, including custom field creation, report creation and various automation including chatbot functionality.
...as follows: 1. A new Zendesk ticket is created and data is received via an endpoint notification. (POST / JSON) 2. Depending on the 'priority' of the ticket, the application should wait a defined amount of time (ie. 15 minutes for urgent, 30 minutes for high) 3. The application should then post to the Zendesk Ticket API using: a) one of 5 pre-determined responses (these should be cycled through or chosen randomly each time the application runs) b) a different authentication (zendesk user) depending on who we define as being as on duty within the application So key features: - Ability to receive and make use of data posted by Zendeks Ticket Notification. (An example can be given) - Ability to store multiple versions of the response that will be posted ...
Hi Farzana K., I noticed your profile and would like to offer you my project. We can discuss any details over chat.
My project is built on top of a PHP script and it's already live. There are some additional features and cu...it's already live. There are some additional features and customisations need to be completed in order to fully operate. Below are the main tasks: 1. Website landing page redesign 2. Adding Blog functionality on top of existing page publishing feature 3. SEO settings should be completed (Sitemap, keywords, Google Search Console integration) 4. Integration with 3rd party SaaS (Google Analytics, Zendesk) 5. Payment solution integration (Recurring payments) 6. Bug fixes & enhancements The UI designs and technical analysis are available in the attached .zip file. The necessary server and platform accesses will be provided after the work starts along with additiona...