Customer support is a type of customer service which aims to ensure a user or a customer’s satisfaction with a product or service. This can be done in the form of in-person interaction or through calls, emails, and now even social media. Customer support involves resolving customer queries, providing information about company offerings, and even tracking incidents and service requests. Aside from fulfilling client needs, customer support is also an important tool for businesses themselves as they are able to resolve and improve their offerings through feedback from their customers.
Good customer support does not only entail expertise and knowledge in the product and service of the company. Other soft skills are required in satisfying customers and sustaining client relations. The most basic competency needed in customer support is communication skills because product awareness without knowing how to communicate is useless. Customers also expect a prompt response to their concerns so efficiency is necessary. Patience is also a requisite skill as some users become difficult to handle when their concerns are unsatisfied. Ultimately, a successful customer support is achieved when customers are satisfied with the response of customer support and consequently, continue to use the product.Hire Computer Support Technicians
We need a tech to unpack the following equipment that we have preconfigured and shipped to our client location: 24 port Switch, Firewall and Wireless Access Points. Remove the existing equipment and replace it with the equipment that has been shipped there. Install the new equipment per the instructions of our Sr. Systems Engineer that will be walking you through the installation by phone. Thi...
Looking for Pipe drive expert who can arrange and set up our account in Pipe drive with Email, integrations and automations. Important : ⬇⬇⬇⬇⬇⬇ -English Accent (US). -Share the screen with zoom meeting to teach lead our team. -We don't hire someone without a DEMO with Zoom.
1. Editting, compressing my Resume from the current 9 pages to 4 as needed by employer whilst maintaining key achievements -Bidding Fee $12.71 2. Development of business software to track sales, profits and alert when there needs re-stocking- Bidding Fee $42.82 Qualified and experienced freelancers ONLY.