Phone Support Jobs

Phone Support is a critical service for businesses as it provides customers with direct access to company representatives. Traditionally, customers would have to go through a lengthy IVR menu and wait in long phone queues before speaking to someone who can’s help them, making it difficult to maintain customer satisfaction. However, hiring a Phone Support Operator through Freelancer.com helps companies make their customer service more effective and maintain their customers’ satisfaction by rendering services quicker and in an effective manner on the phone.

A Phone Support Operator or customer service representative is responsible for interacting with customers over the phone, providing quick solutions and troubleshooting any issues they come across. They also ensure customers are getting the right product/service through efficient customer handling. Furthermore, they also monitor customer orders and keep track of any complaints that came in and help resolve them as soon as possible.

Here's some projects that our expert Phone Support Operators made real:

  • Making outgoing and incoming calls to proactively approach customers
  • Handling customer support inquiries via phone or live chat
  • Responding to a range of questions from customers in english and other languages
  • Scheduling appointments for customers
  • Verifying products/services on sites
  • Taking photos of locations
  • Making calls to friends or family members for a particular purpose

Through Freelancer.com, companies can easily find an expert Phone Support Operator who is efficient, knowledgeable, and inspiring - all the qualities that are essential to providing efficient customer service solutions. We can assure our clients that all their needs will be taken care of when they hire a Phone Support Operator or Customer Service Representative here on Freelancer.com. So if you're looking to hire someone to provide excellent phone support services for your business then Freelancer.com is the right place for you! Don't wait any longer, post your project now and let our qualified professionals help your business reach even greater heights!

From 29,218 reviews, clients rate our Phone Support Operators 4.89 out of 5 stars.
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    5 jobs found, pricing in AUD

    I am looking for a diligent and dedicated customer service representative who can effectively handle and resolve customers' queries and complaints. Responsibilities: - Answering customer phone calls promptly and professionally - Replying to customer emails with detailed and helpful responses - Resolving customer complaints through providing adequate solutions and alternatives Systems to be Used: - Customer Relationship Management (CRM) software for efficiently managing customer interactions - Live chat software for instant communication and resolving customer issues Channels for Communication: - Handling customer inquiries coming from phone calls, emails and live chats Ideal Candidate: - Exceptional communication skills - Proficient with CRM and live chat software - Ex...

    $24 / hr (Avg Bid)
    $24 / hr Avg Bid
    33 bids
    OB Dialer Setup in Twilio 4 days left
    VERIFIED

    OB Dialer Set up. We're looking to augment our existing coding expertise by having someone take on the task of implementing a Twilio outbound dialing solution that is integrated into our proprietary CRM. Applicants must have recent and extensive experience in Twilio telephony systems. Describe a challenge in Twilio Flex that you've overcome.

    $241 (Avg Bid)
    $241 Avg Bid
    21 bids

    For this project, I'm seeking a skilled professional who can effectively multitask in the roles of appointment scheduling and skip tracing. Your primary responsibilities would entail: - Conducting skip traces to secure current addresses, email addresses, and phone numbers (both cell and landline). - Leveraging this contact information to schedule less than 10 notary service appointments weekly. The ideal candidate will be well-acquainted with the intricacies of skip tracing and demonstrate a high level of organization to keep track of scheduled appointments. Proficiency in managing confidential information conscientiously is a necessity.

    $26 / hr (Avg Bid)
    $26 / hr Avg Bid
    23 bids

    Costo por contestar llamadas en español y redirigir a persona correcta

    $26 (Avg Bid)
    $26 Avg Bid
    49 bids

    I'm looking for a skilled, diligent individual to assist with various tasks in my customer service department including: - Answering phone calls promptly and professionally - Responding to emails with efficiency and excellent written communication skills - Resolving customer complaints, showcasing a patient, understanding approach The daily average of customer inquiries is less than 50, so the volume is manageable. The successful freelancer should be comfortable interacting with customers via phone, email, and live chat. Prior customer service experience is highly desirable. Your goal will be to ensure our customers feel heard, respected, and satisfied. Your ability is key to maintaining the high level of customer satisfaction integral to our business.

    $15 / hr (Avg Bid)
    $15 / hr Avg Bid
    36 bids

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