Inbound projects call center jobs
As a growing business, we're seeking an experienced Swedish native who can provide phone support for our Customer Service department. The successful cand...strong understanding and knowledge in resolving customer issues promptly and pleasantly. Your primary responsibility would be to answer customer inquiries, resolve their issues, and provide a positive customer experience. Essential Skills: - Fluent in Swedish (native level) - Excellent communication and problem-solving skills - Previous experience in a customer service role, preferably in a call center environment. This role offers a fantastic opportunity to get involved in the early stages of our customer service expansion. If you're a patient, versatile professional with a focus on customer satisfaction,...
...* Increase my sales and generate more leads, Covert Ideal Candidate:has substantial experience with SaaS website marketing. Our website services are primarily targeted at lawyers and chambers that need a video call consultation appointment system, also known as telelegal and on-demand telelegal services, for individuals seeking legal advice and small businesses needing legal assistance. Hence, an understanding of how to design these features to cater to this specific audience would be beneficial. Our website services are primarily targeted at Lawyers, Chambers who needs Video call Consultancy Appointment System which is Known as Telelegal and On-demand Telelegal Service for individuals seeking legal advice and small businesses needing legal assistance. Hence, an u...
I am looking for an experienced freelancer to help me start on Google Shopping. Here are my specific needs: - New Google Shopping account creation: I don't have an existing Google Merchant Center account yet, so will need assistance creating one from scratch. I am hoping to find someone experienced in leading new users through this process. - Product uploads: My main product type will be books and media. Ideally, you have had prior experience uploading and listing this type of product onto Google Shopping before. If you can share examples of past work in this area, that would be excellent. The ideal freelancer for this job would be proficient in Google Shopping account creation and product listing. I am open to suggestions on how to make my Google Shopping start a successful...
I'm looking for a native American English speaker who can help me out with a project I'm working on. - **Type of Work**: This would involve a Zoom call, where you would be required to conduct an interview. - **Purpose of the Call**: The call will be recorded for the purpose of an audio project, so your role would essentially be that of an interviewer. Ideal Skills: - **Native American English Speaker**: This is essential for the project, as we're looking for an authentic voice. Data type: long audio conversation Data format: 48k 16bit two single sides + mixed (at least 32K) Content: You need to communicate around the 6 topics given, 25 minutes for each topic Male to female ratio requirement: one to one (adults over 18 years old) Number of people: ...
I need someone to gather a list of companies and individuals who offer cleaning services for the Bath, UK area. I need; Price per clean, name, email, telephone. This is for a 1 bedroom house. Dates will be random across the year and would need a cleaner with no contract, just a cleaner to call when needed. Need a list making of cleaners and prices for Airbnb turnover clean at Bath, UK.
...balanced she is now." - A grateful father) - Design should convey calmness and health, using colors like soft green and earth tones. **Additional Requirements:** - Each sheet should have a clean, focused layout with plenty of white space and a clear structure that highlights the different elements. - The files should provide space for later addition of own pictures and be easy to adjust. - A visual call-to-action should be subtly integrated into each design. **Deliverables:** - PSD or PPT files for each sheet - A brief description of the design concept...
...number through a VoIP service using the VCDial setup I have. The code should also play a pre-recorded message when the call is connected. The operating system I am using is Windows. Key Requirements: - Develop a Python script that can interact with the VCDial setup for dialing numbers. - Integrate the functionality to play a pre-recorded message once the call connects. - Ensure the script can run smoothly on a Windows environment. Ideal Freelancer: - Proficient in Python programming, with experience in telephony and VoIP setups. - Familiar with VCDial or similar systems. - Able to work effectively on Windows OS. - Prior experience in creating automated call systems or call centers would be a plus. My budget is not more than 5000-6000 INR for this. I can ...
I'm seeking an exam invigilator assist for an on-site exam in La Ceiba. We provide test administration services to test-takers worldwide. For this purpose, we look for professionals who we contact on an "as-needed" basis work at professional centers administ...certifications. We provide complete training and assignments pay hourly for the entire scheduled time, even if the exam ends early. We have an assignment coming up where a test taker has been approved to have the exam read outloud to them. For this assignment, you are required to be present on-site, and read the exam content aloud to the test taker. The exam is taking place at a professional testing center in Ceiba, Costa Rica. Date: Wednesday, 24 April, 2024 Time: 7:30 am to 12:45 pm We provide full trai...
...logo for my gym. Here's a rundown of what I envision: PLEASE SEE ATTACHED PHOTO FOR REFERENCE “Stawell Fitness” arched over the Grampians. This is the gym name and location/text I envision- STAWELL FITNESS ⛰️ 24/7 GYM Northern Grampians, VIC - Predominant Color: I favour the color red. It exudes energy and power, perfectly embodying the vibe of the fitness center. - Design Style: I'm going for an old school look. - Fitness Elements: The logo should feature a figure of a muscular person engaging in a front double bicep pose atop a representation of the Grampians, my gym's unique location amongst the mountains. Ideal skills and experience the freelancer should have: 1. Proficient in modern graphic design trends...
...Phone call (skype) Conversation time- total 2 hrs with 3-4 topics(about 20 mins for each topic)/2 persons as a group. Payout: $70 (2 person as a group) total 2 hrs with 3-4 topics. Its a one time project only. NOTE-: For this project we need a 1 minuet group conversation as a sample. ( in sample you speak anything with your partner in same room . we just need to check your native accent and enviroment) Work requirments: The recorders (Both recorders) record face to face in the same room by using our application and making the phone calls simultaneously. The recorders shall arrange two phones in total One phone is downloading Our Application The other phone is to dial the phone number simultaneously. We'll give you IDs and the phone number once you're ready. Note...
...Phone call (skype) Conversation time- total 1.5 hrs with 3-4 topics(about 20 mins for each topic)/2 persons as a group. Payout: $80 (2 person as a group) total 1.5 hrs with 3-4 topics. Its a one time project only. NOTE-: For this project we need a 1 minuet group conversation as a sample. ( in sample you speak anything with your partner in same room . we just need to check your native accent and enviroment) Work requirments: The recorders (Both recorders) record face to face in the same room by using our application and making the phone calls simultaneously. The recorders shall arrange two phones in total One phone is downloading Our Application The other phone is to dial the phone number simultaneously. We'll give you IDs and the phone number once you're ready. ...
I'm in need of a creative freelancer with experience in graphic design, specifically with ad creation. I'm looking for a modern and minimalist design for a plumbing ad. The design should be clean, simple and attention-grabbing without being overwhelming. Please find logo attached. Details for the ad as follows: Need a Plumber? Contact Janko f...should be clean, simple and attention-grabbing without being overwhelming. Please find logo attached. Details for the ad as follows: Need a Plumber? Contact Janko for a Free on-site quotation We Service the Pretoria East and Centurion Area Our Services: All Plumbing and Electrical Geysers Pipe Repair Swimming pool solar Blocked Toilets/Drains and Basins Bathroom Renovations Irrigation Services Call Us Today! Janko 082 322...
We are looking for Videographer in Kolkata for a event shoot. Videographer should have good cameras, studio and experience.
I need immediate help with a delivery issue relating to a package sent through China Post. The situation involves potential fraud, where a package appears to have been signed for but not actually received. The task at hand is to make an urgent phone complaint using a U.S. phone number. Key Requirements: - Fluency in English - Have proficient experience in after-sales complaints - The ability to offer a specific reply regarding the delivery status, confirming further investigation into the issue We will provide a tracking number to each participant，The scale of this task is substantial, requiring 10 people to interact with the customer service representatives simultaneously. The main goal is to prompt China Post to scrutinize the delivery issue, ensuring a comprehensive investigation is i...
I need assistance in contacting China Postal Service regarding a package delivery issue. - The purpose of the call is to address a discrepancy in the tracking information. - While the tracking status indicates that the package has been received, it has not actually been delivered. The ideal freelancer for this project needs to have: - US local phone number，Telephone complaints must be made using a local U.S. phone number - Can speak simple Chinese since you'll be contacting the Chinese Postal Service. - Strong communication skills to effectively navigate a customer service call. - Experience in resolving delivery disputes or complaints would be a plus.
I have a Google ad that directs traffic to a Wix landing page. This landing page is designed for visitors to either submit a form or place a phone call. I am looking for a skilled professional to help me set up conversion tracking specifically on the Google ad. Key requirements include: - Setting up conversion tracking on the Google ad. - Tracking both form submissions and phone calls on the landing page. - Coordination with my existing Google Analytics setup on the website. The ideal candidate for this project should have: - In-depth knowledge of Google Ads and conversion tracking. - Experience in setting up conversion tracking for both form submissions and phone calls. - Familiarity with Wix websites. - Expertise in coordinating Google Ad conversion tracking with Google Analytic...
I'm in search of an amateur actor who is aged 20 years or older, to play a leading role in my school project. Here's what you should know: - Your Experience: As this is a casual endeavor, no professional acting experience is required. However, you should be comfortable taking center stage and carrying a narrative. - Your Role: In the project, you'll be the centerpiece, bearing a significant portion of the script. You'll portray various emotions and, potentially, multiple aspects of a complex character. Ideal skills and experience: - Experience in amateur theater or similar productions - Ability to take and apply direction - Good memorization skills - Comfortability with performing in front of an audience - Reliable and committed to meeting rehearsal and perf...
I am in need of a skilled content writer who specializes in creating engaging, high-quality blog articles and website content for Various platform. The ideal candidate should have experience writing in the Various niche and be able to deliver pieces that are over 1000 words each.
...each of the three below Video Title URL-YouTube Artesian Water and Ponds In Arizona Avoid Tucson Water Cost Increase Colorado River Water Alternative The objective will be to get the person encouraged by the banner to watch the video and then for the individual to make a call or appointment to see the lots We need a call to Action and I want to promote development opportunities – acquire Riverbend Ranch, Lakeside Farms of Escalante Crossing. Produce a lot split of 5 lots, sell 3 or 4 lots and end up with your lot paid for
Seeking a skilled programmer adept in WordPress for custom coding work and form layout adjustments. Requires proficiency in backend management, specifically relating to data capture, viewing, and exporting in Excel format. A highlight of the project entails the customization of our existing WordPress theme and the integration of new, unspecified fea...detailed request emphasizes the need for a freelancer capable of intuitive problem solving. Primary tasks include: - WordPress custom coding - PDF form adjustments - Data capture and export to Excel Ideal candidate should have knowledge and experience in custom coding, WordPress navigation, and form data handling. Exceptional problem-solving skills are highly appreciated. Undefined project elements call for a creative and adaptable f...
...multiple iterations of my company's potential logo for "Dilshad Alvi" in different color schemes, highlights and silhouettes. The ideal candidate should have experience in designing logos for existing businesses. Color Preferences: While I have some ideas for the color scheme, I am open to suggestions and would appreciate the designer's expertise in this area. Logo Elements: Since many people call me "DIL", and I use "DIL" with many of my hashtags (Example:--> #DilWithIt), and I am using my name "Dilshad Alvi" as the company name, I would consider incorporating some sort of highlight or bold to "Dil" within "Dilshad". If you are considering incorporating a subtle and tasteful element, such as a stylized ...
...(109 MB): Please generate at least 15 particle different iregular shapes (don`u use round balls). Replicate their geometries as close as possible. Materials densities range between 0.42 and 1,63 grams/cm3. Shaft will have to mix wet materials (and break potential formed chunks) at 30 rpm speed rate. Spherical Center of the Container (SCC) has a radius 30 - 33 centimeters. Container can be slighty modified based on final shaft form but mainly it has an cilindrical form. SCC can be filled ith red coloured random particles, the upper half volume of the empty space left inside the cylinder in green and the other lower half volume in yellow. Simulation will be considered fully completed when and if your Shaft
I'm looking for a talented developer or team to craft an omnichannel chat platform designed to streamline communication by integrating it with our existing cloud call center software as a service (SaaS). Our goal is to enhance customer support and engagement by incorporating multiple communication channels into a single, unified interface. **Key Integrations:** - **Messaging Platforms:** WhatsApp, Facebook Messenger, email, and SMS. Additionally, PBX system integration is required to bridge our voice call capabilities with digital communication channels. - **Features:** Essential features we're looking for include: - **File Sharing:** Ability to share documents, images, and videos across all channels. - **Chat History:** Seamless access to previous...
Mail server is getting attacked, I need to create a windows service constantly checking a .txt log file for preset keywords like "Failed SMTP login" or "Relay attempt" to auto block IP's. This service should auto add/delete a new entry to a existing "inbound windows firewall rule" with the hacker's IP for a specific period of time. A good example or a similar concept could be found here: Some of the settings that I need to control: – Duration to ban ip address (min) – Number of failed login attempts before ban – Whitelist of comma separated ip addresses to never ban – Blacklist of comma separated ip addresses to always ban – Custom keywords, XPath and Regex to parse logs for failed login attempts &nda...
Seeking an expert graphic designer to create an emblem for my training center, primarily for recognition purposes. Key Features needed: - Incorporation of my company's name - Design a unique icon associated with the company Preferred Color Scheme: - Predominantly Black and Yellow The ideal freelancer will be one with a keen eye for design and experience in branding and corporate identity. They should be capable of creating a visually appealing yet recognizable emblem. Your portfolio showing previous emblems or logos you've created will give you a better shot at this job.
We are a dev team and seeking a highly experienced individual dev with in-depth proficiency in Laravel, Vue, and ...in the morning in IST, so devs can join us after their regular working hours. We are seeking professional, only individual devs (no teams, no groups, no companies, as we are already a company), who can speak and understand English and Hindi. All devs who join our team will get recurring projects from us depending on time available with them. Timely delivery for projects is very important, and hence pls do not join if you are already overloaded with existing work, to just waste time of our projects. Mention the above pay amounts in your bid and that you are ready to work on codecanyon scripts so we can initiate chat and complete hiring. All payments...
I'm in need of a sporty logo for my snooker and badminton center. The design should be minimalistic and sleek, reflecting the essence of both sports. - The logo should include elements from both snooker (like cues or balls) and badminton (like rackets or shuttlecocks). The combination should be harmonious and well-integrated. - The color scheme should be a blend of blue, green, and red. These colors should be balanced to evoke the right amount of energy and professionalism. The ideal candidate for this project should be a creative logo designer with experience in sports branding. A good understanding of the snooker and badminton cultures would be an added advantage. Your portfolio should demonstrate your ability to create distinctive and memorable logos.
...logo concept. The current logo concept, attached for your review, features seafood elements arranged in an outer circle and a beach palm view in the center of an inner circle. However, we feel that the seafood elements appear too cartoonish and could benefit from a more realistic or less animated approach. Specifically, we envision the seafood elements to be depicted in a more authentic and refined manner, capturing the essence of quality and freshness. Additionally, the inner circle concept requires enhancement, with "MARISCOS" curving around the top section and "LA PLAYITA" curving around the bottom section. The beach palm view in the center also requires improvement to achieve a more polished and appealing look. We welcome creative input and sugge...
I'm seeking a skilled editor for a long-term position for multiple projects with my content agency, primarily serving health and fitness coaches & my own personal brand. I run a short-format content agency that edits videos for coaches. Videos will be primarily talking head videos. The videos are up-to 60 seconds long and I expect you to edit subtitles, b-roll, stock footage, dynamic motion/graphics and make the video in general: entertaining and highly engaging. I am looking for a person that can be my full time editor for the next 6-12 months with the possibility of consistent pay-raises when the agency experiences growth. You will be paid 8USD for every video-edit. Paid on a per video basis (not hourly) The process is super streamlined! All videos are tailored b...
I'm seeking an exam invigilator with at least a Bachelor's degree to administer an on-site exam in Bertrange, Luxembourg. This is a one-time gig with the potential for future opportunities. We provide test administration and accommodation solut...the entire scheduled time, even if the exam ends early. We have a computer exam coming up where a test taker has been approved for a Reader and input assistance. For this assignment, you are required to be present on-site, sit with the test taker, and read the exam content aloud. You will then enter the answers as instructed by the candidate. The exam is taking place at a professional testing center in Truro, UK. Date: Tuesday, 23 April, 2024 Time: 9:30 am to 10:30 am We provide full training, and this assignment will pay $2...
We are seeking a talented freelancer with ...cartoonish aesthetic that we feel does not fully represent the sophisticated and professional image we desire. We are looking to enhance the logo with more realistic and refined depictions of sea creatures and seafood elements. What I seek is as attached, the “Mariscos” I expect to be in a curvature font/form at the top of the circle, like a spiral followed by “La Playita” at the bottom section. The center of the circle I seek something like how it is with the palms but maybe 2 palms and the water. The ideal candidate should be able to elevate the design to evoke a sense of quality and elegance while still capturing the essence of the sea. We welcome creative input and suggestions to ensure the final logo align...
I would like to creat door hangers two sided with this information Energy savings program “ Available in this zip code! Products include: Roof Tankless water heater Turf Electric panel upgrade Exterior paint Solar Windows Insulation HVAC Payment plans as low as $99 a month $0 money down Call today to get prequalified for programs and incentives available to homeowners only Representatives available for free assessment in your area call today to schedule appointment And make it in red colors that pop
I am in need of a proficient WordPress developer who can carry out effective content management for my website. Specifically, my website primarily features written blog posts. Your primary tasks would include: - Man...posts as necessary to create dynamic and attractive content. Ideal Skills and Experience: - In-depth understanding of WordPress and content management. - Proven experience working with written blog content management. - Exceptional attention to detail, ensuring cohesiveness and effectiveness in content presentation. - Excellent time management skills to ensure regular updates. This project center around content management, with keenness on frequency and quality of updates. Looking for a dedicated professional who can deliver results while working with minimum su...
I'm seeking a talented social media expert to help me grow my Instagram account. We are a licensed Psilocybin Service Center in Oregon. We need more of an online presence in general and are open to ideas. Need content posted and engagement for sure. The is a wide range in our demographics. Mostly being mushroom-friendly audience. Key aspects of the project include: - Crafting engaging content: You should be able to create compelling, relevant and shareable content that aligns with my theme of inspirational quotes. - Boosting website traffic: Your strategies should be geared towards increasing the number of visitors to my website. - Understanding target audience: A good understanding of middle-aged adult demographics is necessary. You should be able to tailor content to suit t...
I would like to design standard operating procedure (rules of lead engagement) based on large medium and enterprise segments- 1) how should sales consume the leads once a lead is assigned to the sales reps. 2) Define the stage movement timeline from one stage to another in salesforce based on which stage the lead is in. 3) How long to wait to send a follow up email /call after the two way connection has been established. 4) Reason to close or recycle the lead 5) Activities logged in salesforce. etc.
I am seeking a talented website developer to construct a formal, corporate-style ecommerce platform for my business. This high-quality site should be designed with the following features: - User registration and login capability - Product search and filter functionality - Shoppi...membership levels, the site would sell merchandice and on-line coureses also charge for consultation on a timed basis. there would have to be upload and download capability for documents and images. it would be good if we could post to the social media account from the site. there would have to be a messaging system throughout the site (google workspace). Also a CRM as many messages to the site will be inbound leads. There can be other suggestions for development. scalablity, desktop, phone and tablet ...
...reflects a minimalist aesthetic. Along with adding the below improvements. Birthday Pop Up (Modal/TBD): Currently titled as (openpop1) to be triggered upon selecting the “Caller is verified” #button# in the “Inbound Opening Call Script”. If the requirements are met that are currently in the script then it should populate on the screen. However, the end user should not have to interact with the pop up to make it go away. They should be able to click anywhere behind the pop up to make the pop up go away. Auto populate script based on VAR LiveCall = @call.skill_name@ Upon loading of a new call the script should automatically populate based on the VAR Livecall = @call.skill_name@ that populates. Based on that the script should populate the ID ...
I'm searching for a seasoned full stack mobile application developer to create a highly functional mobile app. This application will be developed for both Android and iOS platforms. Key Features: - User Application: This will allow users to register and scan QR codes to obtain queue numbers. - Admin Application: This console will be used to call customers and manage respective details. Additional Attributes: - The user app will need integration for Push notifications, Location tracking, and Social media platforms. Ideal Skills: - Full Stack Mobile App Development - QR Code Integration - Real-Time Notifications Integration - Strong knowledge in Geo-Location features - Social Media APIs Experience with these features, particularly within queue-management systems, w...
I need a skilled translator with an excellent command of both English and Italian, and a strong understanding of finance industry terminology to assist with a 30-minute business call. Key Responsibilities: - Translate Italian to English in real-time during a business discussion - Convey industry-related finance terminologies accurately Ideal Skills: - Fluent in Italian and English - Prior experience in live translation particularly in Finance Please note, accuracy and professionalism are of paramount importance for this job.
We are making us a new website. We are looking for a === Vue-Developer who is also a Web-Designer === That is you? Awesome! I need two elements from you 1) On half way down the page is a Call-To-Action-Element "INnUP-Kontakt". Your job: Make it beautiful so that people contact us. Needs to fit the page. Contact mainly via phone or email. Newsletter Subscription is NOT required. If you can fit it good. If not also good. Contact is priority Deliverable: Vue-File "" 2) On there are 4 instances of (Digitaldruck, Siebdruck, ..) In each of them at the bottom we tell customers the delivery date and the price with and without taxes and that delivery is free and "add to
We are looking to build a new website using WordPress which will link to our .net bespoke erp software which is currently being developed. As all our business is B2B, it’s very important for our customers to access as much information as they can online without the need to call our office. Features include: - Ordering products should be in grids for our customers to order - Customers to order embroidered/printed goods with product selection controls in place - Modern and attractive up-to-date designs - Customers should be able to view all their account information - Customers should be able to download copy invoices and credit notes - Customer should be able to pay online - Customers should see what’s on backorder for them including editing and cancel them - Livestoc...
...table, as I often entertain guests - A comfortable seating area that promotes relaxation, chats, and comfort. - Media Wall - Maximization of natural lighting - an aesthetic that capitalizes on light will be highly favored - Incorporation of features like a console, mirrors, wall art, center rugs, a media wall, and sofas with accent that combine style and utility. Special Attention should be paid to: - Nice, lush curtains that complement the modern aesthetic and enhance the spacious feel of the rooms - Furry center rugs alluding to high comfort and sophistication. Electrical points and lighting points can be altered and changed to avhieve a vood view. Experience in residential interior design, particularly in modern style, is essential. Freelancers with a good eye for...
...landing page focused on maximizing conversion rates, specifically for Estimate Requests. **Responsibilities:** - Design a visually appealing and functional landing page that aligns with our services and goals. - Implement the design using the WordPress platform and integrate it seamlessly with the Avada theme. - Optimize the landing page for conversion, focusing on layout, content placement, and call-to-action buttons. - Ensure the landing page is responsive and performs well across all devices and browsers. - Collaborate closely with our team to refine requirements and adjust designs as needed. **Requirements:** - Proven experience in web design and development, specifically with WordPress and the Avada theme. - A strong portfolio of previous work that includes landing pages f...
More details: Which platform(s) should the app be developed for? Both What essential features should be included in the audio calling app? Contact list import, Call recording, 3-way calls How should the audio calling app handle user registration and authentication? Email and password login, Phone number verification
We're a global market research and mystery shopper company. We undertake worldwide mystery shopping visits and audits across the globe. This task is an audit of an examination center which will require you to check if the security standards are met. You MUST HAVE fluent English skills able to communicate in a professional manner, smart, and well presented as you will be representing the company during the audit. As an auditor, you will arrive at the test center an hour before the start of the exam, present your ID, show a letter of authorisation, which we will provide for you beforehand, and explain what you're about to do. You will then sit with the TCA or the manager and ask a series of questions, and ask to see various things. The audit itself is very simple...
We're a global market research and mystery shopper company. We undertake worldwide mystery shopping visits and audits across the globe. This task is an audit of an examination center which will require you to check if the security standards are met. You MUST HAVE fluent English skills able to communicate in a professional manner, smart, and well presented as you will be representing the company during the audit. As an auditor, you will arrive at the test center an hour before the start of the exam, present your ID, show a letter of authorisation, which we will provide for you beforehand, and explain what you're about to do. You will then sit with the TCA or the manager and ask a series of questions, and ask to see various things. The audit itself is very simple...
We're a global market research and mystery shopper company. We undertake worldwide mystery shopping visits and audits across the globe. This task is an audit of an examination center which will require you to check if the security standards are met. You MUST HAVE fluent English skills able to communicate in a professional manner, smart, and well presented as you will be representing the company during the audit. As an auditor, you will arrive at the test center an hour before the start of the exam, present your ID, show a letter of authorisation, which we will provide for you beforehand, and explain what you're about to do. You will then sit with the TCA or the manager and ask a series of questions, and ask to see various things. The audit itself is very simple...
We're a global market research and mystery shopper company. We undertake worldwide mystery shopping visits and audits across the globe. This task is an audit of an examination center which will require you to check if the security standards are met. You MUST HAVE fluent English skills able to communicate in a professional manner, smart, and well presented as you will be representing the company during the audit. As an auditor, you will arrive at the test center an hour before the start of the exam, present your ID, show a letter of authorisation, which we will provide for you beforehand, and explain what you're about to do. You will then sit with the TCA or the manager and ask a series of questions, and ask to see various things. The audit itself is very simple...
