15 years of experience, A+ and Microsoft certified. See below.
Maintain computer hardware to include desktops, laptops, and networked/local printers, troubleshoot issues with VPN client and user logon account, activate ports on Cisco switches when requested; troubleshoot connectivity issues with desktops, laptops and printers. Configuration and troubleshooting of Android, iPad, iPhones and Google tables.
System Administration to include setting up and deletion of user account’s, setting permissions for groups and user accounts, computer moves and re-configuration. Imaging of computers for deployment, server maintenance to include the installation of memory, processors and other hardware devices, backup and restoration of deleted files. Troubleshooting of Microsoft Office 2007/2010/2016 and Office 365. Configuration of Lotus Notes, Google apps.
Backup queue manager, which entails the assigning of tickets, confirming tickets are in the proper queue for assignment, creating procedures of troubleshooting tasks for team information and reference. Setup and configuration and management of VOIP phones and IPC using CUPM and Cisco Prime, virus, malware and spyware removal of infected systems.
Setup and configure MyView virtual desktop for in house and remote users, push required software to VM machines and troubleshoot issues with the VM environment.