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Customer Service Representative

$14-30 NZD

Closed
Posted about 7 years ago

$14-30 NZD

Paid on delivery
I am seeking someone to work as a customer support agent for my online store. We process around 50 orders a day and currently have 400 unread email enquiries. Your responsibilities will be to handle all email enquiries promptly, and escalate any matters that you, yourself, are unable to deal with. You will be checking on orders statuses.
Project ID: 12805354

About the project

59 proposals
Remote project
Active 7 yrs ago

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59 freelancers are bidding on average $26 NZD for this job
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Hi! Our business is to make yours effective & efficient. We have a sound understanding of our Clients’ operations and corporate goals. As one of the pioneer professionals in the outsourcing/call center industry in the Philippines, we continually bring knowledge and new ideas to them. Forward thinking, resourceful professional, total client satisfaction defines our success. Just a quick introduction, with more than 10 years of experience in Sales, Marketing and Customer Service who understands that the power of a good relationship with customers and clients establishes a successful business and repeat sales. We have been offering Business Process Outsourcing Services to our clients and have built our business on quality services like Customer Service, Chat Support, Outbound sales, Article Writing, Data Entry, Data processing, transcriptionist, Lead Generation, SMM, VAs to name a few. We are highly skilled and smart professionals to deliver your project base on your requirements. English is highly used in my country and we speak good English. I have agents who have more than 7 yrs doing telemarketing, data entry, online research, lead mining, email handling and customer service experiences. We have been working as a team or individual projects for more than 3 years now and we mostly have clients here in Freelancer. We have been practicing good team work, team effort, and integrity that's why we have good reviews (you may check it on the profile page). Cheers, JM
$50 NZD in 1 day
5.0 (37 reviews)
7.9
7.9
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Hi, I'm Ricky, a computer systems engineer but also highly experienced in managing a business in all aspects. I managed several successful multilingual online stores and some of my primary duties have been data entry in form of listing new products on various eCommerce platforms, sales marketing, phone and email customer service and live chat. I'm familiar with all office related duties, know Microsoft Office, experienced with internet marketing, affiliate marketing, ZenDesk and Kayako, WordPress, Social Media and I have a basic understanding of HTML. I understand the importance of customer service as this sets future business in place and represents the establishment. I'm very responsible, reliable, quick, friendly, polite, accurate, flexible and consider myself as a problem solver. I pay strong attention to detail and understand the importance of being responsive. I have experience in working from home and understand the importance of reliability, I have a reliable internet connection, and Skype. I'm available to start immediately to any hours proposed. I can proudly assure to give my absolute best in combining all elements of my knowledge. Thank you for your consideration.
$31 NZD in 1 day
5.0 (1 review)
3.2
3.2
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• I have over 6 years of experience in customer support. • Worked with customers from US, UK, AUS and APJ region. • Experienced in working on technical projects providing support via email, chat, phone and a few help desk tools. • Support Involved troubleshooting, analysis, finding root cause of the issue, documenting the problem and coordinating between different teams to get the issue resolved. • Also worked on manual testing of new versions of software creating test cases. • Got a good sense of dealing irate customers and explaining the technical terms to a non-technical person in layman's language. • Worked in US (NY) for over 2 years handling a very busy support desk. • Also experienced in working remotely/from home supporting clients. • Provided data entry support in most of the projects and delivered good quality work. *** I am currently working on a similar project where in my role is to look after the inventory, responding to queries and updating/uploading data. ***
$26 NZD in 1 day
5.0 (1 review)
2.3
2.3
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I have worked with many online stores to handle their phone, chat, email support and orders management. I have a great experience of over ten years in this industry and have learnt many things over the years. I have handled the responsibilities given below: Handling incoming calls, answering inquiries, placing orders providing customer service via email, chat, phone support handling unhappy customers and complaints, winning them back data entry, data management, orders processing, drop-shipping coordinating with other departments like operations, management, Accounting, delivery service charging credit cards, creating ivoices, receipts, statements, refunds working with vendors and partner stores for fulfillment of orders following up with the clients and partners for unpaid invoices Please get back to me so we should be discussing the details. Best Kyle
$36 NZD in 1 day
5.0 (2 reviews)
1.6
1.6
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Hi there. My name is Charlene. I do hope that all is well with you. I am very much interested in this project and hope we can discuss further after having read my proposal. I have been a Freelancer for the past 3+ years handling projects such as Data Entry, Admin and a few areas in Sales and Marketing. Before then, I worked 4 years at a law firm doing the duties of a Receptionist, Office Attendant, Legal Clerk and Personal Assistant. I also did 2 years at a Cable, Internet and Phone company (Comcast) as a Customer Account Executive where I handled billing, technical support, etc. I am competent with the use of Microsoft Office, Open Office and have a current typing speed of seventy (70) words per minute with 100% accuracy. I am a very much reliable and ambitious individual with a positive attitude who works sincerely and has great determination to complete task. I believe that being discreet and pleasant will make me a suitable applicant and trust that I would be a valuable asset to you. My objectives would be to utilize my knowledge, skills and experience in any obstacle that may come my way. CV will be presented upon request. Looking forward to having a chat with you!
$36 NZD in 1 day
5.0 (2 reviews)
1.5
1.5
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Dear Sir/Ma'am: I am individual VA from the Philippines. I have been virtually since 2006, I started from simple data entry to CSR related jobs. I suddenly stopped using this site as I was given a break to work at a large company selling different products based in the U.K. I was hired as a customer support providing support through email for 3 years. We have an account on ebay, amazon, cdiscount and fruugo where most of our customers came from. Email inquiries will be processed within 12 hours. I already have the idea on how I can help you with the project but i still hope that we can discuss this over chat for more clarification. Please kindly check my portfolio (below my profile link along the bidding board) for samples of customer service related project done in the past. I look forward to hear from you. Best regards, Algie
$30 NZD in 1 day
5.0 (2 reviews)
1.2
1.2
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Hello, I'm interested for this role. I think that one day I can work 50 or more email depends. regards,corina
$28 NZD in 8 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
$20 NZD in 3 days
0.0 (0 reviews)
0.0
0.0
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Hello, i have experience working as a customer support agent as boost and samsung, I will be more than happy to know more about your project and start working with you.
$18 NZD in 1 day
0.0 (0 reviews)
0.0
0.0
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Hello i'm Antonio. I will be your professional virtual assistant. I love marketplace as: Ebay, Etsy, Amazon I'm also an Ebay and Amazon seller. I know very well importance of customers service support! TRY ME!
$14 NZD in 1 day
0.0 (0 reviews)
0.0
0.0
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Greetings sir, i am an expert freelancer for this job and your 100% satisfaction is assured if you allow me to serve. Here is the reason. Why you should pick me? a) I am a very expert and have the same kind of experience of 5 years. b) I work very hard (16+ hours a day and 7 days a week) and also very fast so... it will be done very soon than most of the other providers c) And most important part is my policy: "I will give you (to my client) life time support (as long as you keep relation with me). And fix any bugs/problem without any cost. So, don't ever worry about me” Please sir, leave a reply ASAP, as I am waiting for your kind reply
$35 NZD in 1 day
0.0 (0 reviews)
0.0
0.0
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Because i am always free... and i can't get any job yet... so this why i always free for my assistance and best for this job... thank you
$18 NZD in 1 day
0.0 (0 reviews)
0.0
0.0
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I am based in NZ so can communicate easily with you via telephone if necessary. I am IT savvy and can set up access to your business email account myself quickly and easily. I have excellent communication skills including professional level spelling and grammar and am able to explain or communicate ideas or situations to people in a way they can easily understand, regardless of any language barrier or cultural differences. I am also an adept problem solver and can work with people to determine the root cause of a problem in order to provide the best possible solution.
$27 NZD in 2 days
0.0 (0 reviews)
0.0
0.0
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I am a professional call center agent for 3 yrs and I work with a passion to help others. I would love to work for your company.
$31 NZD in 10 days
0.0 (0 reviews)
0.0
0.0
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I will do my best nd I am willing to learn and be trained. Thanks
$34 NZD in 9 days
0.0 (0 reviews)
0.0
0.0
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i am confident to say that i can handle stress especially with regards to customer concerns and other needs. i can work fast. schedules of this job would depend on the employer
$21 NZD in 2 days
0.0 (0 reviews)
0.0
0.0
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Expert in customer service support and email actions, have handled live chats, Emails, expert in order management, stock updates, product uploads, handling customer queries and escalation process, Have worked with an Australian online store for two years.
$30 NZD in 1 day
0.0 (0 reviews)
0.0
0.0
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Hi there, I'm able to respond quickly and I have been doing customer service jobs for about 1 year already. Do consider me for the opportunity thanks!
$19 NZD in 2 days
0.0 (0 reviews)
0.0
0.0
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Good Day I had read you project details, I have been previously offering my services in customer support and sales too in inbound and outbound campaigns. short details are as: Inbound: Sales & Order Processing Technology Product Support Technical & Help Desk Services Customer Services General Booking Services IVR Services Website “Call me Back” responding services Live Chat Support Services Email Management E Fax Management Services SMS Marketing & Management Outbound: Telemarketing Telesales Appointment setting B2B Services Lead Generation Data Verification Services Credit Management Tele-Research Tele surveying Services looking forward to speak to you soon
$20 NZD in 1 day
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
$26 NZD in 1 day
0.0 (0 reviews)
0.0
0.0

About the client

Flag of NEW ZEALAND
New Zealand
0.0
0
Member since Jan 17, 2017

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