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Client Services Representative -- 2

$2-8 USD / hour

Cancelled
Posted almost 8 years ago

$2-8 USD / hour

Client Service Representative Job WHO WE ARE: Convirza goes beyond traditional call tracking to gather deep data from phone calls, and then take action with the first ever call marketing optimization platform. We are passionate about helping the marketers we serve optimize their spending, save revenue, and improve their ROI. Headquartered in Draper, UT, with a satellite office in Agoura Hills, CA. We use speech recognition technology and sophisticated algorithms to gauge lead quality, measure conversions, analyze phone performance and take action with workflow-based marketing automation. Yes, it’s Cutting Edge and Convirza is looking for talented people who want to make a difference. OVERVIEW OF THE POSITION: Convirza is looking for talented, capable, and energetic people to help it grow at this important time in its development. To help us achieve our planned growth, we are looking for a Client Service Representative to help us better serve and support our clients. This individual must be able to develop a thorough understanding of our products and services, and be able to think and act quickly and accurately. RESPONSIBILITIES & DELIVERABLES: The Client Service Representative at Convirza will: Build customer relationships by handling questions and concerns from customers about our Convirza-CQM product and services Provide customers with training as needed in how to better use our award-winning call tracking platform Identify and facilitate resolution of any customer issues acting as roadblocks to customer satisfaction. Research escalated service and billing issues to ensure all appropriate actions by other parties are being taken to resolve the issue. Identify new ways that existing customers can use our services and champion them to the appropriate Account Executive as needed. Assist customers with product setup Assist customers with automated billing issues Respond to email, phone, and chat inquiries from internal and external clients Assist with identifying service issues and reporting them to the product development team Act as coordinator on customer services for multiple Convirza internal departments such as operations, billing, and implementation. Responsible for acting as customer advocate. And other duties as assigned. REQUIREMENTS: Must be comfortable working in a technology-based company that deals with cutting-edge systems with an ability to learn new technologies and teach them to others as necessary. Preference will be given to candidates with experience in “customer-facing” and/or service-oriented positions. Qualified applicants will have experience managing relationships that are not completely sales driven. Experience building internal and external customer relationships helpful. Ability to navigate across an organization and grow current customer business base through internal partnerships. Comfort with Excel and/or GoogleDocs spreadsheets required. Willingness and ability to learn new functions, formulas, tools, etc. within these applications as needed to perform duties. Willingness to learn our own in-house applications, as well as basic [login to view URL] and Salesforce navigation, and some SQL and Postman tasks. Ability to resolve sometimes complex problems using analysis of data from both inside Convirza and from the customer. May need to evaluate novel situations and solve with creative solutions that may have no precedent. Creativity, Integrity, and Enthusiasm Customer service focus. Excellent communication skills, both oral and written. Fluent in English.
Project ID: 10626414

About the project

19 proposals
Remote project
Active 8 yrs ago

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19 freelancers are bidding on average $6 USD/hour for this job
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Hi there, I have read your requirements and ready to start ASAP. Let me know if you have any questions. Regards, Ali
$5 USD in 25 days
4.9 (300 reviews)
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understand their project need. Please provide me the details to start up work right now. Thanks and Regards Subrat
$2 USD in 10 days
0.0 (0 reviews)
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I was customer support manager in my past career. I know where people do wrong and how to do things correct. Hence I think that I would be good match for this position and for organization growth (as customer support is face of an organization).
$7 USD in 40 days
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A proposal has not yet been provided
$8 USD in 40 days
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I Will use over 15 years experience of hotels management and customer care/ Services, (please view my profile n Freelancer and LinkedIn), to achieve my and your goals for getting the maximum customer satisfaction and the perfect plans which could assist us to improve, also I will use my experience as a Division head to train anyone if needed.
$4 USD in 45 days
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5 YEARS OF CUSTOMER SERVICE EXPERIENCE!5 YEARS OF CUSTOMER SERVICE EXPERIENCE!5 YEARS OF CUSTOMER SERVICE EXPERIENCE!5 YEARS OF CUSTOMER SERVICE EXPERIENCE!5 YEARS OF CUSTOMER SERVICE EXPERIENCE!5 YEARS OF CUSTOMER SERVICE EXPERIENCE!5 YEARS OF CUSTOMER SERVICE EXPERIENCE!5 YEARS OF CUSTOMER SERVICE EXPERIENCE!5 YEARS OF CUSTOMER SERVICE EXPERIENCE!5 YEARS OF CUSTOMER SERVICE EXPERIENCE!
$5 USD in 10 days
0.0 (0 reviews)
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Hi, I would like to try this position. I have 4+ years of experience as a CSR as well as a user support executive in an IT company. If you are interested, let us discuss my skillset and experience in more detail. Best regards, Ihor
$7 USD in 10 days
0.0 (0 reviews)
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A proposal has not yet been provided
$5 USD in 50 days
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A proposal has not yet been provided
$8 USD in 8 days
0.0 (0 reviews)
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I am a highly adaptable and competent problem-solver, I work well both independently and collaboratively. I am a determined, hardworking young lady with a cheerful and confident personality. It would be a privilege to offer my skills and services to any task given while maintaining my integrity in achieving your objectives.
$5 USD in 3 days
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Hi, Okay,i have read your requirement. And please contact me ASAP so that we can discuss more about it and i can start it ASAP..
$5 USD in 30 days
0.0 (0 reviews)
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Hi, I reviewed the information you posted and I would like to be your Client Services Representative. I have experience in Customer and Technical Support , I have good data entry and Excel skills . I however, would require training in the SQL area, however, I'm a quick learner. I consider myself to be very reliable, highly self motivated with the ability to fit and work within various mediums. Please feel free to contact me to discuss further, thank you.
$7 USD in 40 days
0.0 (0 reviews)
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Hello, I have previously worked at Global Business Platform as an executive, and my responsibility contributing Sales Development and Technical Enhancement structured applying Customer Relationship Management and Public Relations knowledge. This Clientele Development Program is activated proficiently in order to maintain profitable pillar of Online Customer Engagement. My implementation is scientific Telecommunication, Appointment Setting and Office Management Skills included constructing and executing diligent Information Technology. I’m an expert in Internet Research, Data Encoding, Microsoft Office Application, Customer Service (Zendesk, Zenplanner, RingCentral, Five9), Email Etiquette, Telephone Etiquette, Programming (HTML, PHP, CSS, JAVA SCRIPT, MYSQL), Web Store Development (Auction Management System, M2E Pro), eCommerce Operations, Drop Shipping (eCC, NetSuite), Accounting (INTUIT, XERO, Sage, MYOB, Quicken), Online Marketing, Social Media Networking (HootSuite), Classified Advertisement (Craigslist, Postlets), Business Writing, Graphics Design (Picasa, Adobe Creative Suite CC) and Advanced English Literacy. I have delivered profitable campaign establishment within profitable statistics, which are the vital collaboration of my leadership roles at multiple Online Platforms. You may investigate my Freelancer Profile and acknowledge necessary expertise based on the deployment strategy. I believe my skills are perfect power according to your planned delegation.
$5 USD in 10 days
0.0 (0 reviews)
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Fluent in English , very Tolerant and Ready to work for extra hours never need a great sum and Definitely do my best .
$5 USD in 10 days
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A proposal has not yet been provided
$3 USD in 10 days
0.0 (0 reviews)
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Hi, I have been in the call center industry for 10 years. Has experience for both Customer Support. Varying from inbound and outbound customer service, retention, training, supervisory and management. Has excellent command of the English and French language, very good computer skills, reporting, handling people, has launched and handled different programs and processes, and understand needs of clients. Has experience in different programs varying from Telecommunications, Pharmaceuticals, Credit Cards, Internet services, among others. Handling Refunds, Returns and Chargeback preventions. I also process payments and billing processes. I am handling a call center with several campaigns and we would like to expand. We have people ready and trained to work urgently and with good English and French fluency. We are looking for potential clients with big projects mainly in customer service and sales. Thank you
$6 USD in 10 days
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Hello, I am Tanmoy Das; I am working with Salesforce platform for more than a year. I have completed few projects in Salesforce which include Integration, Data Import, writing visual force pages, doing administrator tasks. I am a certified Salesforce Administrator & Developer. I have good technical & communication skills. I believe that I can complete your task on time. Thanks, Tanmoy
$8 USD in 30 days
0.0 (0 reviews)
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Member since May 13, 2016

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