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Customer Service Representative

€1500-3000 EUR

Cancelled
Posted almost 8 years ago

€1500-3000 EUR

Paid on delivery
Life doesn’t come with scripts, so why should customer service? At [login to view URL], we don’t need scripts to deliver the outstanding service we are know for. We are real people, having real conversations. We go the extra mile to make sure our customers get their stay just right. 24/7. All year round. We are a collective of individuals of different cultures, of diverse backgrounds. Together we speak 42 different languages, but we are united by one mission: to help travelers experience the world. We are that one voice our customers will remember, that puts them at ease, and makes their holidays worthwhile. We have a fantastic opportunity for you to be involved in the growth and development of an expanding contact centre with a strong focus on people development, motivation, leadership as well as the recruitment and training of new staff and the implementation of new procedures and systems. Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Project ID: 10458044

About the project

5 proposals
Remote project
Active 8 yrs ago

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5 freelancers are bidding on average €2,392 EUR for this job
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Hello there, Hope you are doing well. I have reviewed the requirements and interested in offering my virtual assistance. Being a TOP rated service provider on FREELANCER.COM I have been fortunate enough to have opportunities to work on various assignments. I have worked previously for a company that owns store on Amazon and Ebay, I was the Customer support executive(later was promoted to CSO) and my primary responsibilities were to handle customer queries, Coordinating with the shipping department to track order status, maintaining inventory and stock details,entering customer details in CRM systems, generating sales reports etc. Being a CSE I was trained to be customer oriented ,polite in my tone and patient. I believe my experience will be very handy if I get hired. Please feel free to let me know if you have any questions. Cheers Ankur
€1,684 EUR in 22 days
4.7 (125 reviews)
7.5
7.5
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Hi! I would love to join this growing team as I am very interested in connecting with new people. I am very friendly and jolly person so you don't need to worry about how I will be responding to customers as I will be trying to make their day! Please let me know if you have any questions. Thank you!
€2,500 EUR in 30 days
0.0 (0 reviews)
0.0
0.0
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Hi, Done Economics Honours and MBA in Human Resource and 4 years of work experience in Education sector as a counsellor and admin,in BPO as chat associate and Email handling. I hope I will be a fruitful asset for your esteem organization.
€2,777 EUR in 30 days
0.0 (0 reviews)
0.0
0.0
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I'm native Ukrainian/Russian speaking with a fluent English. This is a good match for my skills and this is exactly the kind of job I do over the past few years I provide "can do anything" attitude. I have a great experience in translating/copywriting/proofreading area and ready to work on any kind of a project. I have graduated philological department as English translator. Then for a few year i worked in Germany for international IT company as a copywriter/translator. The last 3 years I’m absolute freelancer. It gives me more opportunities to expand the horizons and find out something new from every of my new project. Being a freelancer, I was lucky to work in different work fields like business, IT, medicine, webhosting, law, health etc. I have a wide experience in a tech/customer support and Wordpress site management. My duties as a customer support were to solve the client's issues connected with technical, financial and pre-sales questions via tickets, phone, email and live chat. I'm high motivated person. Recently i had an experience of hiring people via Freelancer.com and faced some unresponsible candidates who do the work indifferenty and answer my question after a few days i asked them with no enthusiasm. So i also work as a project manager or HR. I know the value of a reliable employee and I am the one. I am responsible and know how to deliver a quality result.
€2,500 EUR in 30 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of GERMANY
Berlin, Germany
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0
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Member since May 10, 2016

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