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Customer Service Representative

$15-25 USD / hour

Cancelled
Posted over 7 years ago

$15-25 USD / hour

The Customer Service Representative is a customer facing employee who provides superior service by accurately processing customer orders/correspondence through direct phone contact, email and fax. Duties also include expediting orders, quoting price and availability for standard parts, and processing formal quotes for special products. The Customer Service Representative makes interactions personal and consistent while making it fast and easy for the customer to do business with Carr Lane. Principal Duties and Responsibilities: · Effectively and efficiently interacts with customers by responding to their needs and combining functional/product knowledge to navigate them to the best solution. · Uses technology to provide information such as pricing, availability and alternative solutions to make a relevant offer and ask for the sale. · Adheres to standard work and leverages Continuous Improvement tools and principles to identify problems and reduce waste. · Support sales partners to address customer’s needs and help grow the business. · Responsible for own development, commits to learning and growth by leveraging feedback, coaching, and an individual development plan. · Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty. · Guides customers through questions relating to the Carr Lane Manufacturing website. · Takes personal ownership for meeting established individual and team metrics. · Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems. · Participates in all required training to ensure safety compliance. Completes product training courses. · Performs necessary housekeeping duties to maintain a clean, safe and organized working environment. · Other duties as assigned. Position Requirements · Minimum High School diploma or equivalent; some secondary education preferred. · 1 – 2 Years customer service and sales experience. · Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need. · Demonstrates a commitment to provide superior customer service. Must be able to multi-task in a fast-paced environment. · Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone. · Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development. · Must be computer literate (Microsoft Suite) and able to learn required software programs. (SyteLine ERP experience is a plus.) · Professional in appearance, attitude and action.
Project ID: 12079664

About the project

13 proposals
Remote project
Active 7 yrs ago

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13 freelancers are bidding on average $19 USD/hour for this job
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Greetings sir, i am an expert freelancer for this job and your 100% satisfaction is assured if you allow me to serve. Here is the reason. Why you should pick me? a) I am a very expert and have the same kind of experience of 5 years. b) I work very hard (16+ hours a day and 7 days a week) and also very fast so... it will be done very soon than most of the other providers c) And most important part is my policy: "I will give you (to my client) life time support (as long as you keep relation with me). And fix any bugs/problem without any cost. So, don't ever worry about me” Please sir, leave a reply ASAP, as I am waiting for your kind reply
$15 USD in 40 days
5.0 (40 reviews)
4.6
4.6
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Hello mate, I meet all the requirements mentioned by you here on Freelancer and I have experience of customer service over three years. I am looking forward to work with you on this project. Please let me know how and when can we start. Feel free to contact me any time. With regards Sugato Mozumder
$18 USD in 40 days
5.0 (2 reviews)
2.3
2.3
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Good day, I'm a computer science graduate and good at any computer-related skill, also including powerpoint, excel and wordpress documents, cloud, adobe photoshop, etc. I have a five-year customer service , technical, support, and sales work experience. I'm good at building strong relation with clients and have mastered the art of speaking with American customers. I was a Level 2 Technical Support service Time Warner Cable. I also worked as CITI banks Customer Accounts specialist and Comcast customer service representative. It's been my daily task to provide real time resolution on technical problems and great customer service experience. I am a good English speaker, listener and organizer. And I am very willing to work for you. I hope to hear from you soon. Thank you.
$22 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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A proposal has not yet been provided
$20 USD in 35 days
0.0 (0 reviews)
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Dear Hiring Manager, First of all thanks for creating an opportunity. Hope you are doing well. I will not propose what the maximum Freelancer do. I dont believe in copy paste Cover letter. I read your project details, if you discuss with me or ask me or talk with me then you can understand i have the better experience the sector you are looking for. It’s true that i am new to Freelancer, before that I was on Other platform with top rated contractor. But it has wind down I close the account there and create the new profile to Freelancer. i have completed this kind of project more than 10 time. So I can assure you that i can complete your task perfectly. For more it will be better if we can discuss or ask me any question if you have. Looking forward from you. Thanks with best regards
$22 USD in 40 days
5.0 (1 review)
0.0
0.0
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A proposal has not yet been provided
$16 USD in 40 days
0.0 (0 reviews)
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Dear recruiter (I am the best):   I am a freelance agent based in El Salvador, and I would like to offer my services to your company. My experience includes cold calling lead generation, inbound sales, customer service, and technical support; due to my extensive experience in telemarketing, I have in-depth knowledge of industry procedures.   My home office computer equipment includes a computer running Windows 10, with daily backups, 5 Mbps internet access, and a USB headset. With every project, I undertake, I guarantee high-quality work delivered on or before the deadline and prompt response to your messages, phone calls, and e-mails. Please let me know if I can provide you with any additional information. Cheers, Felix Campos
$15 USD in 40 days
0.0 (0 reviews)
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5 yrs in CS out of which 3 in supervisory or management.
$22 USD in 20 days
0.0 (0 reviews)
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Hi, haven read through your project requirements i took great interest in your project and that is because it fits into some of my skills. I have a background in Communication and have worked as a Client Service Personnel as well as an administrative executive dealing with client issues and query. I am quite good with the use of microsoft office tools and surf the internet regular, there are more skills i could bring to your work if granted this opportunity, regards, Vwede .O.
$15 USD in 40 days
0.0 (0 reviews)
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I've worked with a lot of known campaigns before such as Glowpoint, wherein I am a Technical Support Representative, Back Office Representative, Email and Chat Support at the same time. Following, I've been with eBay, wherein I was a Chat Support specialist. We used to cater order takings, resolving customers' concerns and as well as doing primary troubleshooting for their accounts. Then later, when they parted from PayPal, I worked for PayPal as an Account Specialist where in the duty is not as much as different from eBay but what's the catch is I've been promoted to a Senior Account Specialists. Tasks added are keeping the records of customers securely as well as handling escalations. Two years after, I decided to take a leap with Amazon as an Account Specialists too and promoted as a Subject Matter Expert after 6 months. Now, I am currently in a sales campaign which is for EarthLink as well as looking for better opportunities as a freelancer. I was thrilled to read about this opportunity and am eager to learn more about it. If you are open for morning shifts in Philippines Time, I would love to be in your project and discuss the contributions that I can make to make your project successful.
$16 USD in 40 days
0.0 (0 reviews)
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I have excellent experience in inbound and outbound cold calling environments, as well as 4+ years in sales, 8+ years experience with all Microsoft Products, ADP Payroll, Quick Books, etc, PHP, 60wpm as well as experience with appointment setting for 4+ years. I was born and raised in United States of America therefore, I speak and read fluent English. I have an associates degree in business Administration, as well as certification for Development of Global Online Enterprise. I believe I would be able to handle all duties necessary to complete my job assignments with ease. All I ask for is a flexible schedule and I'm always willing to work extra hours up to 50 hours a week. Also I use freelancer Desktop app.
$17 USD in 40 days
0.0 (0 reviews)
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About the client

Flag of AUSTRALIA
New York City, Australia
0.0
0
Member since Nov 14, 2016

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