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Call Center Specialist

This project is ending today and has an average bid price of $30 USD / hour.

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Employer working
Project Budget
$25 - $50 USD / hour
Total Bids
27
Project Description

Description: We are seeking a Customer Service/Call Center.

Responsibilities:

Receive inbound phone calls and internet chat sessions from customers and service their needs effectively and efficiently

Listen actively and establish rapport

Quickly understand and analyze customer needs

Adhere to compliance regulations and security policies

Consistently meet performance standards set by department

Requirements:

High School diploma or GED/equivalent

1+ years of experience in customer service with an excellent performance and attendance record

Outgoing and enjoys contact with people

Enjoys teamwork, collaboration and looks to others to help make decisions and complete work correctly and adhere to established guidelines

Demonstrates the need to be proactive when a situation arises rather than work reactively

Polite and well-spoken while interacting with customers, superiors or co-workers

Strives to become experts

Able to adhere to a strict code of ethics established by company, client, and government

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