We are a Telecom Infrastructure Operations firm with 500 Field Manpower, maintaining over 6000 Telecom Towers. As of now all the Process is managed manually on Email & Excel DB. We are looking for a suitable automation & tracking solutions, with following features.
1. Open source software for workflow management, Business process management,
2. IVR for alarm escalation & automatic TT Generation, followup/escalations, performance tracking for associated incentive payout with 2 way real time feedback.
3. On demand expert intervention if necessary.
4. Cloud based processing and data base & on demand freelance data entry
5. App based interface for daily routine interaction, data capture & feedback
6. Geofenced/GPS tracking and Data analytical rating mechanism