I have couple of buildings and would like to create an app that would allow tenant to initiate a maintenance request.
request should be forwarded to Maintenance Group Leader(MGL).
MGL should direct to technicians, or do the needful.
once job is completed, request should be sent back to tenant/initiator for his acceptance.
initiator and app admin are the only personnel allowed to close requests.
app should also allow MGL to schedule preventive maintenance.