
Closed
Posted
Healthcare experience required! I need help streamlining my nurse healthcare advocacy back-office work so I can stay focused on in person patient care and business development. Your core responsibility will be patient experience, processing new consult inquiries, performing preliminary intake, assisting clients with onboarding to Guava Health App by linking their EHRs to Guava Portal. Some EHRs are not compatible or providers do not use portals; so you'll be in charge of pulling data from the incompatible EHR/faxing records requests and uploading to Guava. On a daily basis you will: • Screen email inbox, draft responses and check for actionable items, cover RingCentral business phone and enter case management notes in MyJunna to ensure timely invoicing (Stripe). We will likely utilize GoogleDrive for patient non clinical profiles (scheduling preferences etc) and kanban to do list sharing. • Guide new patients through the onboarding steps so their charts start complete and accurate. Update existing charts as fresh notes, scans, or prescriptions arrive after appointments. • Complete tasks such as, scheduling medical appointments, researching treatments, assist with insurance denials/preauth, problem solving, source products that may assist client, problem solving, problem solving. Social media scheduling (Canva), GoHighLevel or any kind of analytics would be amazing, but I understand no one can know everything! If you're interested in learning something that can benefit you and the business, I'm happy to train or find a course for you to learn it. You should already know your way around a medical chart, and be comfortable speaking to clients, conversational English REQUIRED, Spanish would be a plus. HIPAA-level confidentiality non-negotiable. At least a few hours a day need to be on central time zone. Reliability, attention to detail, accurate time keeping, and a knack for organization are essential because my clinical decisions rely on the information you manage! I am a friendly, flexible, down to earth employer who values trustworthiness and transparency above all else! I want to find a true partner, not a robot. I will want your input in processes as they build, and we'll be able to build the business together! This role would start out 12-15 hours a week and increase quickly as our client base and your skills build!
Project ID: 40681406
34 proposals
Remote project
Active 3 days ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
34 freelancers are bidding on average $12 USD/hour for this job

Hi, I have strong experience with virtual assistance, client communication, appointment scheduling, inbox and phone management, CRM updates, document organization, invoicing support, research, and confidential record handling. I’m detail-oriented, proactive, and comfortable learning structured healthcare workflows and new systems quickly. I can overlap with U.S. Central Time and provide reliable daily support with patient onboarding, records coordination, scheduling, follow-ups, and administrative case management. I value accuracy, confidentiality, and clear communication, and I’d be interested in growing with the business long term. Looking forward to hearing from you.
$12 USD in 40 days
9.1
9.1

As a registered member of the clinical medicine association of Kenya with over 6 years of experience, I have a thorough understanding of patient care and healthcare administration, which makes me an ideal fit for your Virtual Assistant position. I am well-versed in medical terminologies and proficient in navigating electronic health record systems, ensuring that I can seamlessly handle your patients' data even when EHR compatibility becomes an issue. I'm also familiar with Guava Health App and fully capable of helping clients link their EHRs to Guava Portal or faxing records requests when necessary. In terms of organization and time management, my experience as an Executive Administrative Assistant has honed my skills in managing schedules, coordinating appointments, problem solving and researching treatments. This includes being adept at solving insurance denials/preauthorization issues which will undoubtedly be valuable in your practice. My ability to adapt to new apps is also strong, as evidenced by my proficiency in diverse software including GoogleDrive, Stripe-MyJunna for case management notes. Confidentiality is paramount in a healthcare setting, and as someone who has previously worked in the clinical field, I prioritize and understand the importance of HIPAA regulations. Kindly send me a message for further discussion.
$12 USD in 40 days
8.3
8.3

Hello, With over 6 years of experience as a Virtual Assistant, I have strong experience in administrative support, client communication, scheduling, data management and handling sensitive information with discretion. What I can do for you: - Support patient inquiries, onboarding and scheduling while keeping information organised. - Maintain accurate records, case notes and documents across your systems. - Manage emails, phone enquiries and follow-ups so nothing is missed. - Assist with research, insurance-related administrative tasks and other back-office needs. - Help with Canva, GoHighLevel and other business tasks as the practice grows. I’m proficient in Google Workspace, Microsoft Office, Excel, Canva, GoHighLevel, CRM tools and ChatGPT. Regards, Blessing
$8 USD in 40 days
5.9
5.9

As a Tech Savvy Virtual Assistant with a specialization in software engineering, I am a unique blend of technical prowess and interpersonal skills, making me well-suited for your needs in streamlining your healthcare advocacy back-office work. My background in cloud technology and familiarity with medical charting systems ensure that I can efficiently process new consult inquiries, execute preliminary intakes, while also handling the nuances of integrating incompatible EHRs and faxing records if needed—I'm a problem solver! Moreover, I have extensive experience working as a customer support representative, guaranteeing my ability to handle your patient care coordination with the sensitivity and confidentiality required by HIPAA. My attention to detail and knack for organization will enable me to manage your patient profiles on GoogleDrive and non-clinical tasks effectively. Additionally, while my social media scheduling skills (Canva) and basic analytics knowledge make me even more versatile, what sets me apart is my eagerness to learn. If there are other tools you find valuable for your business like GoHighLevel or any specific analyst tools; I am eager to learn them! Let us build this business together. Choose me and let's exceed your expectations!
$12 USD in 40 days
5.9
5.9

I’d love to become a reliable long-term back-office partner and help you stay focused on patient care and business development. I have 4+ years of experience in administrative support, healthcare-related data handling, research, documentation, client communication, and workflow management. I’m highly organized, detail-oriented, and comfortable learning new platforms quickly. I can assist with patient inquiries, preliminary intake, onboarding, scheduling, email/RingCentral support, case-management notes, chart updates, medical-record requests, EHR/portal coordination, Guava Health uploads, insurance/preauthorization research, treatment/product research, and follow-ups. I’m also comfortable with Google Drive, Kanban workflows, Canva, and can quickly learn GoHighLevel or other tools you use. I understand that accuracy and confidentiality are critical when handling information that supports clinical decisions. I work carefully, double-check details, and communicate proactively rather than making assumptions. I’m conversational in English, reliable with timekeeping, and available for consistent Central Time coverage. Most importantly, I’m looking for a long-term partnership where I can learn your processes, suggest improvements, and take increasing responsibility as your practice grows. I’d be excited to help streamline your operations and give you more time for your patients.
$8 USD in 40 days
5.1
5.1

Having worked globally for the past 6 years supporting various businesses and individuals, I am confident that I have the skills and experience needed to excel in your Virtual Assistant role. I have a solid background in customer support, appointment setting and data entry, making me well-equipped to streamline your back-office healthcare advocacy work. Additionally, my knowledge of Canva and various data management platforms like Google Drive and kanban will help us stay organized and efficient. Despite not having medical expertise specifically, I am a fast learner and would be more than willing to undertake any training you suggest. But beyond just being technically adept, what sets me apart is my commitment to building genuine long-term working relationships. Your emphasis on trustworthiness and transparency is something I deeply resonate with. I see this project as an opportunity for both personal and professional growth; a chance to contribute significantly to your business while adding tangible skills to my own repertoire. Working together, combining your frontline expertise with my strong administrative capabilities we can take your business to new heights!
$12 USD in 40 days
4.8
4.8

With nearly two decades of experience in the call center industry, my adaptability and capability are unparalleled. I've successfully managed a myriad of clients across various sectors, including healthcare. Additionally, my expertise in appointment setting, customer support, and data entry make me an ideal fit for your Virtual Assistant: Patient Care Coordinator project. Your project requires exceptional organizational skills and attention to detail - qualities that I have excelled at throughout my career. My excellent time-management and organizational abilities will allow me to efficiently handle screening emails, drafting responses, scheduling medical appointments, researching treatments, managing insurance pre-authorizations and denials- in short, fulfilling any necessary tasks that ensure a smooth workflow. Moreover, your emphasis on trustworthiness and transparency solidifies my belief that we will make great partners. In this position, I will provide not only reliable support but also valuable input as we develop and refine processes together. As you mentioned, no one can know everything; however, I am always eager to learn new skills. If there are areas where a Virtual Assistant can be of more value to your business - like social media scheduling or GoHighLevel - I will gladly take up the challenge! Everything boils down to building a dependable relationship with the people we collaborate with; I am here to build that relationship with you!.
$15 USD in 40 days
5.0
5.0

Hi there, I know how exhausting it is to balance face-to-face advocacy with the endless loop of faxing incompatible EHRs and chasing pre-auths. As a healthcare coordinator, I can step in immediately to manage your MyJunna notes, screen RingCentral, and make sure your Stripe invoicing runs flawlessly while you treat patients.I am thoroughly trained in HIPAA compliance, comfortable reading medical charts, and can easily work your required Central Time Zone hours. Here is how we can tackle your back office together: The Guava Migration: I will handle the tedious side of patient onboarding. If a provider's EHR doesn't play nice with the Guava Portal, I'll execute the record requests, pull the data manually, and upload it so your charts are always Clean. Daily Admin & Problem Solving: I will act as your proactive partner, toggling between Google Drive, sorting your inbox, handling insurance denials, and researching treatments. Growth & Marketing: I already love using Canva, and I am genuinely excited to take a course or have you train me on GoHighLevel so we can scale your business together. I’m looking to be a true, transparent partner to help you build these processes from the ground up. Quick Question, When patients are onboarding, what is currently your biggest bottleneck, getting them to link their portal, or chasing down the records from non-compatible providers? Best regards Zelda
$12 USD in 40 days
2.7
2.7

Hello, As Rudra Kumar, I offer you not just my solid foundation in technical and customer support, but also my intricate grasp of healthcare operations acquired through my experience as a Business Analyst and Product Manager. I understand the nuances and sensitivities of dealing with medical records firsthand, and how crucial it is to maintain absolute privacy and confidentiality pursuant to HIPAA regulations. My attention to detail, devotion to accuracy, and knack for organization make me an ideal candidate for your project, where the quality of my work will directly impact your clinical decisions. Furthermore, I possess a wide range of tech skills tailored to optimize efficiency in healthcare systems. Besides Google Analytics proficiency that will help us get actionable insights into our operations, I am quick at grasping new software like Guava Health App and diligently implementing them into workflows as required. As a virtual assistant, I am comfortable with platforms such as GoogleDrive and Kanban for seamless data management and task sharing. Lastly, alongside being someone who values trustworthiness and transparency in professional relationships, I also bring a collaborative approach that lends itself well to discovering innovative solutions. Your openness to adaptability and training aligns perfectly with my commitment to consistently grow my skillset and contribute more effectively; it enables us the opportunity to cohesively build our business together.
$10 USD in 40 days
2.3
2.3

Farmers Branch, United States
Payment method verified
Member since Aug 31, 2026
$2-8 USD / hour
₹100-400 INR / hour
$30-250 USD
₹75000-150000 INR
$30-250 USD
$30-250 NZD
$15-25 USD / hour
$250-10000 USD
$250-750 USD
$10-30 USD
£20-250 GBP
$30-250 USD
₹600-1500 INR
$30-250 USD
₹1500-12500 INR
₹750-1250 INR / hour
$30-250 USD
$10-30 USD
£2-10 GBP / hour
₹500000-1000000 INR