Bilingual Customer Support Operations

$250-750 USD

Closed

Posted 7 days ago

$250-750 USD

Paid on delivery

I need day-to-day customer interactions handled smoothly in both Bahasa Indonesia and English. Your job is to jump into every conversation—email or live chat—answer quickly, stay patient, and be sure each customer walks away feeling helped and heard. You will: • Respond to incoming emails and chat inquiries with clear, friendly language. • Log and escalate complaints when necessary, then follow up until each case is closed. • Keep a concise record of every interaction so I can monitor overall customer sentiment and our response time. I expect professional written English and native-level Bahasa Indonesia, a calm attitude under pressure, and the discipline to reply within the agreed-upon timeframe throughout your shift. Daily summaries of resolved tickets plus any open issues will be the acceptance criteria for each milestone.

English (US) Translator

Time Management

Translation

Project ID: 40560603

About the project

3 proposals

Remote project

Active 6 days ago

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3 freelancers are bidding on average $332 USD for this job

@clintonv2

OVERWHELMED With all the Ai Generated proposals. Give me a few seconds to show you why I am different. I've handled similar multilingual customer support operations professionally, ensuring seamless interactions in Bahasa Indonesia and English. Understanding the critical need for quick, patient, and effective responses in customer communications, I guarantee top-notch service tailored to your requirements. I would love to chat about your project, the worst that can happen is you walk away with a free consultation. Regards, Clinton.

$350 USD in 7 days

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@asepsaifulloh21

Hi there! Your post caught my attention because keeping customers happy, heard, and helped is exactly what I do best. I would love to step in and manage your day-to-day interactions smoothly in both English and Bahasa Indonesia. My background as a former bank teller has trained me to stay perfectly calm under pressure, maintain a warm attitude, and respond quickly to high volumes of client inquiries every single day. I genuinely enjoy turning a stressful customer inquiry into a positive experience. Here is why I can jump right into your team without a hitch: • Bilingual Support: As a native Indonesian speaker with professional English writing skills, I can switch between both languages naturally and clearly. • Process-Oriented: I am used to logging interactions, escalating complex issues, and following up meticulously until a case is fully resolved. • Reliable Daily Deliverables: Tracking sentiment, keeping an eye on response times, and sending you clean, concise daily summaries of resolved and open tickets is something I can easily deliver. I am highly disciplined with timeframes and ready to bring a friendly, reliable presence to your shifts. Let’s connect and keep your customers smiling! Best regards, Asep Saifulloh

$300 USD in 7 days

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@carlap2207

As a professional translator, my name is Carla and I am eager to take on this exciting bilingual customer support role. With English as my second language and native-level fluency in Bahasa Indonesia, I assure you not only accurate translations, but also the ability to maintain the original essence, tone, and cultural context of your messages. Communication lies at the heart of great customer support, and my mission has always been to break down language barriers. I am confident that I can provide the smooth and personalized service your customers deserve in both Bahasa Indonesia and English. In addition, my time at CEVAZ has sharpened my writing skills in Spanish. I understand the importance of clear, professional, yet friendly written communication when handling customer inquiries. My calm demeanor allows me to stay level-headed even in high-pressure situations, ensuring that each customer feels heard and understood. Lastly, I am extremely organized and understand the value of keeping precise records and providing regular summaries of resolved tickets – key components you've mentioned for milestone completion. My 10+ years of experience make me adept at handling various customer issues and complaints effectively and efficiently. Choose me for this project and let's exceed your customers' expectations together!

$345.01 USD in 5 days