
In Progress
Posted
TITLE Full-Time Automation Operations Coordinator - Run & Improve Our Marketplace System ([login to view URL] / Meta / SMS) PROJECT TYPE Full-time, ongoing (long-term hourly). This is a recurring role, not a one-off project. ABOUT US We're an Australian home-services marketplace (lawn mowing, expanding to more services). We connect customers with local contractors through an automated system built on [login to view URL], Meta Lead Ads, an SMS platform (TextMagic), Stripe and Google Sheets. The engine is built and running - we now need someone to own the day-to-day running of it AND help drive its improvement. THE ROLE You'll do two connected things: 1. Run the day-to-day operations - Process incoming customer enquiries and send estimates - Dispatch jobs to contractors and manage the claim process - Keep jobs moving, follow up where needed, keep records clean - Monitor the automations and catch anything that breaks 2. Drive how the system improves Because you're the one living in the system every day, you'll be the one who spots where it's slow, clunky or breaking. You'll document those problems, prioritise them, and work directly with our automation developer to get them fixed and built into our next version (v2). You're the bridge between "what's actually happening day to day" and "what the system should do better." WHO WE'RE LOOKING FOR - You understand automation stacks - [login to view URL] (or similar: Zapier, n8n), webhooks, APIs. You don't need to be a senior engineer, but you must be able to hold a real technical conversation with our developer, not just click buttons. - You've run daily operations on tools like Meta Lead Ads and an SMS platform. - You're organised and proactive - you notice problems, write them up clearly, and drive them to resolution rather than waiting to be told. - You communicate clearly in English and are reliable with daily hours. - Bonus: experience with marketplaces, dispatch/booking systems, or lead-generation platforms. YOU'LL WORK WITH Our automation developer (who builds the scenarios) and the founder. You'll own operations and the improvement list; the developer owns the heavy building. Clear lanes, close coordination. TO APPLY - please answer these three questions (applications without answers will be ignored): 1. Describe an automation you've built or run in [login to view URL] or a similar tool. What did it do, and what went wrong at some point / how did you handle it? 2. Have you run daily operations using Meta Lead Ads and an SMS platform? Roughly what volume, and what did the daily process look like? 3. Give a specific example where you spotted a process problem in a system you were running, and drove the fix. What did you change, and what was the result? Tell us your ongoing weekly availability and your hourly rate.
Project ID: 40622061
120 proposals
Remote project
Active 7 days ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
120 freelancers are bidding on average $21 AUD/hour for this job

Hi, Sounds like you’ve built a solid automation backbone for the marketplace and now need someone who can keep it running smoothly while spotting real-world friction points. That means living inside the system day-to-day, noticing where things slow down, and translating those observations into actionable fixes with the developer. I’ve worked on similar product flows before, and the part that usually needs the most care is how the frontend state and backend responses stay in sync once edge cases start showing up. For example, on a similar marketplace tool where dispatch relied on webhook callbacks, the trick was keeping the logging clean enough to trace a failed job back to the exact scenario that broke it — otherwise retries just masked the problem. That’s the kind of visibility that turns “something broke” into “this specific step failed because of X.” The main unknown is whether the current setup can scale with higher lead volumes without adding manual steps. I’d start by mapping the current bottleneck points (lead to SMS, dispatch, contractor acceptance, payment) and then test each one under load. If the chain relies on rate-limited APIs or flaky webhooks, we’ll need async retries and clearer failure alerts so nothing silently drops. Thanks, Denis
$10 AUD in 40 days
6.3
6.3

I am writing to express my strong interest in the Full-Time Automation Operations Coordinator position. My background in software architecture and API integration makes me an ideal fit to run and improve your marketplace system. I have extensive experience building complex workflows in Make. com and connecting them with custom PHP and HTML environments to ensure seamless data flow. I specialize in managing large scale automations that require precise logic and robust error handling to prevent system downtime. I am comfortable overseeing the technical infrastructure of a marketplace while identifying opportunities for optimization. I have successfully managed similar projects by combining technical development with strategic project management.
$20 AUD in 40 days
6.3
6.3

Hi i have done automation related works over the past few years i have developed skills in python and modules I am well versed in requests+bs4, selenium , playwright I have been doing this work over the past few years have chat it will be worth your time Thank you
$20 AUD in 40 days
4.4
4.4

Hello, I checked your project "Full-Time Automation Operations Coordinator Needed" and already have a clear understanding of your requirements and how to deliver them efficiently. I have solid experience in PHP, Website Design, and I've successfully completed similar projects by delivering high-quality, scalable, and reliable solutions. Why choose me? * Strong expertise in PHP, Website Design * Clean, optimized, and scalable implementation * Fast communication and regular progress updates * Focused on delivering results, not just completing the task I'm ready to start immediately and would be happy to discuss the details. Best regards, Umer
$15 AUD in 40 days
4.1
4.1

As a seasoned developer with a robust background in mobile and backend services, I offer exactly the skills and experience you're looking for to address your current automation operations needs. With eight years of experience, I've developed a deep expertise in diverse programming languages, frameworks, and software tools like Make.com. Over my career, I've not only built and run complex automations but have also successfully managed operational tasks ensuring seamless day-to-day operations. Furthermore, my familiarity with Meta Lead Ads and various SMS platforms further enhances my value as your Full-Time Automation Operations Coordinator. Handling high volumes of tasks, monitoring responses, dispatching jobs to contractors, claim management, record-keeping - all these activities are second nature to me. Moreover, I believe in proactive problem-solving and driving resolution independently while maintaining clear channels of communication which would be well-aligned with your requirements.
$10 AUD in 40 days
4.9
4.9

Hi, You can have a dependable operations coordinator who keeps your automation ecosystem running smoothly while identifying process improvements that strengthen reliability and scalability over time. The greatest challenge is maintaining uninterrupted operations while quickly identifying automation failures across multiple connected services. A structured monitoring approach with clear issue documentation, API level troubleshooting, and continuous optimization will keep workflows efficient and dependable. You will receive proactive operational support, detailed improvement tracking, and effective collaboration that accelerates future platform enhancements. Which automation platform currently manages the highest volume of your daily workflow? I look forward to helping you keep your marketplace operating efficiently while continuously improving it.
$32 AUD in 40 days
3.8
3.8

Hi, I can own the daily operation of your Make.com-based marketplace while working closely with your automation developer to improve and stabilize the system. I have experience with automation workflows, APIs, webhooks, data mapping, and integrations, and I focus on finding the root cause when a workflow fails rather than simply rerunning it. I’ve worked with automation workflows connecting leads, APIs, webhooks, business systems, notifications, and records. When failures occur, I check scenario history, filters, mappings, API responses, and downstream steps, then document and resolve the issue. I’m comfortable managing lead-driven workflows involving Meta Lead Ads and SMS communication, including monitoring enquiries, follow-ups, dispatch processes, and ensuring records remain accurate. I’ve identified data-sync and process bottlenecks, traced the workflow to the failure point, documented the root cause, and coordinated fixes to make the process more reliable. I’m proactive, organised, available full-time for ongoing work, and comfortable communicating directly with your developer and founder. My rate is $12 AUD/hour. Best, JP
$12 AUD in 40 days
2.4
2.4

Hi, I'd love to be considered for this. I built an n8n workflow for a client that ran his entire lead flow end to end — capturing leads, routing them, and triggering follow-ups automatically on a lean ~$20/month setup. It saved him around 15 hours a week. At one point a webhook silently stopped firing after an API update on the source side, and leads sat unprocessed for almost a day before anyone noticed. I added error-catching and a Telegram alert so any failed run pings me immediately instead of failing silently, and set up a daily manual spot-check as backup until I trusted the fix. I haven't personally run daily ops on Meta Lead Ads plus an SMS platform at volume, so I want to be upfront about that rather than overstate it. What I do have is hands-on experience living inside an automation stack daily, catching breakages, and being the one who documents and drives fixes with a developer — which is the core of what this role needs day to day. On that same project, I noticed the client's lead intake form was collecting incomplete phone numbers about 15% of the time, which meant the SMS follow-up was silently failing for those contacts. I flagged it, we added a validation step at the point of entry instead of downstream, and the failed-follow-up rate dropped to near zero within a week. Availability: 15-18 hours a week, ongoing. Rate: $15/hr.
$15 AUD in 20 days
2.0
2.0

Your automation engine is already running—the priority now is keeping operations moving reliably while turning real-world issues into clear improvements for v2. I can take ownership of the daily workflow across customer enquiries, estimates, contractor dispatch/claims, follow-ups, records, and automation monitoring, while working closely with your automation developer on fixes and improvements. I’m available 40 hours/week at $10/hr for an ongoing engagement. I’m comfortable working closely with the founder and automation developer and maintaining reliable daily communication. Application answers: 1. Automation experience: I’ve worked with API-driven business systems and integrations where workflows depend on multiple connected services. When an automation fails, the approach is to trace the trigger, payload, API response and downstream step, identify the failure point, document it, and coordinate the required fix rather than manually masking the issue. 2. Meta Lead Ads + SMS operations: I understand the operational workflow of lead capture → qualification → customer communication → follow-up → dispatch. I’m comfortable monitoring these connected processes and keeping records synchronized. 3. Process improvement: My approach is to identify recurring manual steps or failure points, document the current process, define the desired workflow, and work with the developer to automate or simplify it while verifying the result.
$10 AUD in 40 days
2.1
2.1

Hello, I read your project description for the Full-Time Automation Operations Coordinator role at your Australian home-services marketplace. With 10 years of experience in Automation, HTML, and PHP, I am confident in my ability to effectively manage the day-to-day operations and drive improvements in your marketplace system. My expertise in automation stacks, webhooks, and APIs aligns well with the technical requirements of the role. I have a track record of identifying process problems, prioritizing solutions, and collaborating with developers for effective implementation. I am keen to discuss how I can contribute to enhancing the efficiency and functionality of your automated system. Let's connect to further explore how I can add value to your team. Regards, Nathan Wilkins
$20 AUD in 40 days
0.0
0.0

Hello, I'm interested in your long-term Automation Operations Coordinator role. I have hands-on experience with **n8n, Make-style automations, APIs, webhooks, Google Sheets, CRM workflows, and AI automation**. I'm comfortable monitoring live systems, troubleshooting failures, documenting issues, and working with developers to improve automation reliability. **1. Automation Experience:** I've built workflows for lead capture, CRM updates, notifications, API integrations, and task automation. When issues like API failures or webhook errors occurred, I added retry logic, logging, and alerts to keep operations running smoothly. **2. Daily Operations:** I'm experienced managing automation-driven processes, monitoring workflows, handling exceptions, keeping records organized, and ensuring leads move efficiently through the pipeline. I'm also comfortable learning and working with Meta Lead Ads and SMS platforms. **3. Process Improvement:** I regularly identify bottlenecks, document them clearly, and collaborate with developers to implement better workflows that reduce manual effort and improve reliability. I'm available for ongoing weekly work, can start immediately, and am looking for a long-term collaboration. Best regards, Agamjot Singh
$10 AUD in 60 days
0.0
0.0

Hello, I'm interested in your long-term Automation Operations Coordinator role. I have experience working with automation workflows, APIs, webhooks, CRM systems, Meta Lead Ads integrations, and SMS/email automation, along with monitoring and troubleshooting automated processes. **1.** I've worked with automation workflows connecting lead forms, CRMs, email/SMS notifications, and third-party APIs. When failures occurred due to API changes or webhook issues, I identified the root cause through logs, updated the workflow, and tested the automation to restore reliability. **2.** Yes, I've supported daily lead management workflows involving Meta Lead Ads, CRM updates, and automated SMS/email follow-ups, ensuring enquiries were processed promptly and records remained accurate. **3.** I identified delays caused by manual lead assignment in an automated workflow. By improving the routing logic and adding status tracking and notifications, turnaround time was reduced and the process became more reliable. I look forward to discussing how I can help manage and improve your automation platform. Regards, Vijay
$15 AUD in 40 days
0.0
0.0

Hi, my name is Wonita! ? I'm an experienced automation operations coordinator with a strong background in managing and improving systems like Make.com. I understand the intricacies of automation stacks, APIs, and webhooks, making me well-equipped to handle the day-to-day operations of your marketplace system. Here's how I can contribute: • **Day-to-Day Management:** I will process customer inquiries, dispatch jobs, and ensure smooth operations, keeping records clean and automations running seamlessly. • **Driving Improvement:** With my proactive approach, I'll identify bottlenecks and issues in the system, document them clearly, and collaborate with your developer to implement solutions. I have experience running operations using Meta Lead Ads and SMS platforms, ensuring effective communication and reliability in daily tasks. For my portfolio, please visit [your portfolio link]. If you're looking for someone who combines technical knowledge with operational excellence, feel free to reach out. I look forward to discussing how I can enhance your marketplace system! ...and don't worry, I only debug code, not people's patience. ?
$15 AUD in 7 days
0.0
0.0

Noosa Heads, Australia
Payment method verified
Member since Dec 2, 2025
$15-25 AUD / hour
$10-30 AUD / hour
$10-50 AUD / hour
$8-15 AUD / hour
$15-25 AUD / hour
₹600-1500 INR
$30-250 USD
₹600-1500 INR
₹1500-12500 INR
₹1500-12500 INR
$250-750 USD
$250-750 USD
₹1500-12500 INR
₹1500-12500 INR
₹12500-37500 INR
₹1500-12500 INR
₹600-1500 INR
₹1500-12500 INR
₹750-1250 INR / hour
$750-1500 USD
$10-30 USD
$250-750 USD
€30-250 EUR
$10-30 USD
$30-250 USD