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I need a detail-oriented Indian virtual assistant to place follow-up calls to customers who have already interacted with our sales team. These are not cold calls; the relationship is warm, and the sole purpose of each conversation is to gather feedback—specifically, suggestions for improvement on our product and overall service experience. You will receive a daily call list, a short call script, and access to our VoIP line plus a simple Google Sheet for logging results. After every conversation, note the customer’s suggestions, any pain points mentioned, and their overall sentiment. At the end of each day I expect a concise summary highlighting common themes and any urgent issues that require immediate attention. Key expectations • Confident, clear English with an Indian accent preferred for cultural familiarity • Ability to probe politely to extract honest suggestions for improvement • Accurate, well-structured call notes entered in real time • End-of-day feedback summary with actionable insights If you have prior experience in follow-up or customer feedback calls and can start quickly, let’s move forward.
Project ID: 40680228
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Remote project
Active 6 days ago
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10 freelancers are bidding on average $425 USD for this job

Hello, I’d love to support your customer feedback calls. ? Experience: 4+ years as an Indian virtual assistant handling warm follow-ups for SaaS and service brands. Confident, clear English with a neutral Indian accent, skilled at polite probing to get honest suggestions and pain points. ?️ Process: Use your daily call list, script, VoIP, and Google Sheet. I log notes in real time: suggestions, pain points, and overall sentiment. I’m accurate and organized with CRM and sheets. ? Deliverables: Same-day summary with common themes and any urgent issues flagged for you. ⏱️ Availability: Immediate start, reliable, detail-oriented, and focused on actionable insights.
$250 USD in 30 days
4.6
4.6

Hello, Thank you for sharing the project details. I understand you need a detail-oriented Indian virtual assistant to place follow-up calls to customers for feedback and improvement suggestions. I am comfortable speaking with customers in clear English and can handle conversations professionally. I will follow the call script provided and log every conversation in the Google Sheet in real time. I will note customer suggestions, pain points, and overall sentiment accurately. At the end of each day, I will share a concise summary highlighting common themes and any urgent issues that need immediate attention. I am reliable, organized, and ready to start immediately. Please share the call list, script, and VoIP access. Regards, Himanshu Bisht
$300 USD in 7 days
3.2
3.2

Hi, I want to be upfront that I'm based in Pakistan rather than India, but if you're open to a South Asian VA with clear, confident English and strong customer communication skills, I can deliver exactly what this role needs. Warm follow-up calls focused on gathering honest feedback suit my naturally empathetic, conversational style, and I know how to probe politely without making customers feel interrogated. I'll log call notes accurately in real time in your Google Sheet, capturing suggestions, pain points, and overall sentiment clearly, and deliver a concise end-of-day summary highlighting recurring themes and any issues needing immediate attention. I'm comfortable working from a script while keeping conversations natural enough to draw out genuine feedback. For this scope, I'd propose $350 USD for an initial agreed period of calls. Samiha S.
$350 USD in 7 days
2.8
2.8

As a detail-oriented and versatile virtual assistant, I possess the unique blend of skills and cultural familiarity that would make me an ideal candidate for your project. With my fluent English and Indian accent, I can establish rapport with your customers effortlessly, sensitively prodding to extract valuable suggestions for improvement. Having professionally catered to client needs for four years, I understand the essence of precise and real-time data entry - a skill that fits with your need for meticulous call notes in a Google Sheet. Being a firm believer in data-driven decisions, I'm proficient in Google Sheets which makes summarizing customer feedback in actionable insights at the end of each day viable. Furthermore, as a CA finalist, I have honed my analytical skill set- which is crucial not only while abstracting common themes from comprehensive data but also to identify any pain points needing immediate attention. Finally, let me assure you of my efficiency in juggling multiple tasks—I'm not only comfortable using VoIP applications but have also handled accounting software like Quickbooks, MYOB, Appfolio in my previous roles. I am eagerly ready to start right away if you'd give me this opportunity to leverage my expertise for your project
$250 USD in 7 days
2.6
2.6

Hello, I’m an Indian VA with hands-on experience in follow-up calls, customer communication, telecalling, and maintaining accurate call records. I can confidently handle warm feedback calls, ask the right questions to get genuine suggestions, document pain points and sentiment in Google Sheets, and provide a clear daily summary of key feedback. I’m available to start quickly and can follow your script and process carefully. Best regards, Kamaruzzaman
$500 USD in 7 days
2.0
2.0

With over 6 years of working in the design and branding industry, I have honed skills that go beyond just designing. One of these is an exceptional talent for data entry, which will be invaluable for this project. My experience has allowed me to develop a high level of attention to detail and a structured approach to data management, which are key qualities you require for this project. Not only do I offer skills in data entry, but also competent communication abilities, as an Indian national, with a warm group of people. My English is confident and clear, with the Indian accent you specified for cultural familiarity. My adequate proficiency will undoubtedly help me converse politely with clients, efficiently probing and extracting honest suggestions for improvement on your product and overall service experience.
$250 USD in 6 days
1.6
1.6

Greetings, I would love to help you fuel your sales pipeline with highly qualified leads. If you are looking for a B2B Cold Calling and Appointment Setting specialist who can confidently engage C-level executives, navigate gatekeepers, and consistently convert cold conversations into booked discovery calls, I am ready to deliver. I speak English, Hindi, Telugu, Bengali fluently. What sets me apart from standard cold callers is my professional background: I bring **over 12 years of extensive experience in contact center operations, BPO services, and advanced client communication**. I don't just blindly read scripts—I understand business metrics, practice active listening, and represent your brand with absolute corporate professionalism. Because of my extensive operations background, I require minimal onboarding and can align with your brand's voice and script immediately. Let’s jump on a quick discovery call to discuss your target buyer persona, offering details, and campaign goals! Best regards, Ganesh
$1,000 USD in 7 days
0.0
0.0

We recently helped a client achieve valuable customer insights through effective feedback calls — and judging by your post, it sounds like we could do the same for you. We've worked on customer feedback initiatives and would love to bring that experience to your project. From your post, it sounds like you're looking for something detail-oriented and professional, specifically around gathering actionable suggestions for improvement. We specialize in customer communication and feedback analysis. I have experience in follow-up calls, ensuring clear and confident communication while extracting honest insights. I am committed to providing accurate call notes and concise summaries that highlight common themes and urgent issues. I would love to help you with your project! The worst that can happen is you walk away with free consultation. Regards, Shannonkb21.
$400 USD in 14 days
0.0
0.0

Antananarivo, Madagascar
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