Customer Service Manager
$25-50 USD / hour
Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
Responsibilities:
Supervise day-to-day operations in the customer service department.
Respond to customer service issues in a timely manner.
Create effective customer service procedures, policies, and standards.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Implement an effective customer loyalty program.
Maintain accurate records and document all customer service activities and discussions.
Assess service statistics and prepare detailed reports on your findings.
Hire and train new customer service agents.
Manage the approved budget of the customer service department.
Stay informed on the latest industry techniques and methods.
Requirements:
Bachelor’s degree in business administration or relevant field.
A minimum of 5 years of proven experience in a customer service position.
Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.
Project ID: #31007770
About the project
19 freelancers are bidding on average $31/hour for this job
Hello, Please review my profile as I have relevant skills and experience in Customer Support/Service. I have completed similar projects before for Inbound and Outbound Calling, email handling, and Live chat via Zendesk More
Hey I’m medical student and I’ll can work upto 8-10 hours a day. I’m in need for money as you know medical colleges fees is extremely high. I can do all IT related work. Waiting for your response. Thank you
Dear Hiring Manager, When I learned of your need for a Customer support, I felt compelled to submit my resume for your consideration. As a reliable, self-motivated, and efficient support with experience providing remot More
Hi, Customer service is one of my specialty skill. For the past 8 years CS is my main role on all my job. I am confident enough that I can work on this job with highest standard.
Hello, I'm interested in this job of a customer service representative and I can work up 20hrs a week with a minimum of 25$/hr.
To whom it may concern, I believe to be the best candidate for your project as I have worked many customer support positions before throughout many years and I can proudly say that I am very good at it. If hired I can More
I have experience in banking sector for more then 15 years as a business correspondent in reputed bank as well as having distributorship of bio green biodegradable product you can also check in web thanks
Hi Sir I have read your job description and I can see that you are looking for a “Customer Service Manager”. I can help you provide seamless “Customer Service Support" services with money back guarantee. My name is R More
I am delighted to be applying for the Customer Service Manager Position. Due to my previous experience in the customer service field, I have developed many skills that I can leverage to successfully fulfill this role. More
Hi, I was delighted when I saw this job post that you're looking for a Customer Service Manager who will lead the customer service department to thrive in the industry and provide excellent service. I've been working More
You won't be needing another people to do the training, hiring, interviews, team management, etc. I can do all these things and I can provide a proof that I am someone whom you can trust and give my 150% just to ensure More