Customer Service Manager

Closed Posted 2 years ago Paid on delivery
Closed

Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

Responsibilities:

Supervise day-to-day operations in the customer service department.

Respond to customer service issues in a timely manner.

Create effective customer service procedures, policies, and standards.

Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.

Implement an effective customer loyalty program.

Maintain accurate records and document all customer service activities and discussions.

Assess service statistics and prepare detailed reports on your findings.

Hire and train new customer service agents.

Manage the approved budget of the customer service department.

Stay informed on the latest industry techniques and methods.

Requirements:

Bachelor’s degree in business administration or relevant field.

A minimum of 5 years of proven experience in a customer service position.

Proficiency in Microsoft Office and customer service software.

Outstanding written and verbal communication skills.

Good understanding of management practices and techniques.

Excellent leadership and interpersonal skills.

Customer Service

Project ID: #31007770

About the project

19 proposals Remote project Active 2 years ago

19 freelancers are bidding on average $31/hour for this job

FaizaBilal

Hello, Please review my profile as I have relevant skills and experience in Customer Support/Service. I have completed similar projects before for Inbound and Outbound Calling, email handling, and Live chat via Zendesk More

$25 USD / hour
(61 Reviews)
5.8
saadness786

Hey I’m medical student and I’ll can work upto 8-10 hours a day. I’m in need for money as you know medical colleges fees is extremely high. I can do all IT related work. Waiting for your response. Thank you

$25 USD / hour
(0 Reviews)
0.0
fatima2khalid

Dear Hiring Manager, When I learned of your need for a Customer support, I felt compelled to submit my resume for your consideration. As a reliable, self-motivated, and efficient support with experience providing remot More

$25 USD / hour
(0 Reviews)
0.0
bernadethave

Hi, Customer service is one of my specialty skill. For the past 8 years CS is my main role on all my job. I am confident enough that I can work on this job with highest standard.

$38 USD / hour
(0 Reviews)
0.0
Eselink

Hello, I'm interested in this job of a customer service representative and I can work up 20hrs a week with a minimum of 25$/hr.

$33 USD / hour
(0 Reviews)
0.0
Rodolphemg6

To whom it may concern, I believe to be the best candidate for your project as I have worked many customer support positions before throughout many years and I can proudly say that I am very good at it. If hired I can More

$25 USD / hour
(0 Reviews)
0.0
armanbsdt

I have experience in banking sector for more then 15 years as a business correspondent in reputed bank as well as having distributorship of bio green biodegradable product you can also check in web thanks

$30 USD / hour
(0 Reviews)
0.0
mnelson94

Hi I have the perfect Customer Service Manager in my Call Center that have years of experience, my agent is ready to work on this Campaign for you. My agent speak fluent English and we can start immediately. We are More

$25 USD / hour
(0 Reviews)
0.0
rizwanamjadbutt

Hi Sir I have read your job description and I can see that you are looking for a “Customer Service Manager”. I can help you provide seamless “Customer Service Support" services with money back guarantee. My name is R More

$40 USD / hour
(0 Reviews)
0.0
graceprz3

Hello, I saw your post regarding customer support. I am confident to apply for this position and help you with your future endeavors. I would like you to know that I have 6 years of experience with customer support, p More

$38 USD / hour
(0 Reviews)
0.0
nomi34

Hey I have understood your requirements and I am very pleased to inform that I have my experience is all the listed fields. I have been Operational Project Manager in addition to that my core responsibility also includ More

$38 USD / hour
(0 Reviews)
0.0
Mohrmd

Dear sir/madam Arabic is my mother language, and English is my second language. Because I have been working in a customer service for 10 years it becomes one of my skills and passion so, I go through your project det More

$25 USD / hour
(0 Reviews)
0.0
Aline5048

Hello! My name is Aline, I am an Administrator, and I am passionate about working as a Freelancer! Currently, I have a super office in my house, two internet providers, two laptops, and a monitor to avoid any unforese More

$25 USD / hour
(0 Reviews)
0.0
israt37b2

Greetings, I am excited to be applying for the Customer Service manager position. I believe that my education, skill set and experience make me a suitable candidate for this role. My last 20 years job experience wh More

$30 USD / hour
(0 Reviews)
0.0
deniensaunders1

I am delighted to be applying for the Customer Service Manager Position. Due to my previous experience in the customer service field, I have developed many skills that I can leverage to successfully fulfill this role. More

$38 USD / hour
(0 Reviews)
0.0
jhoncarlo028

Hi, I was delighted when I saw this job post that you're looking for a Customer Service Manager who will lead the customer service department to thrive in the industry and provide excellent service. I've been working More

$35 USD / hour
(0 Reviews)
0.0
chuckmgargantos

You won't be needing another people to do the training, hiring, interviews, team management, etc. I can do all these things and I can provide a proof that I am someone whom you can trust and give my 150% just to ensure More

$34 USD / hour
(0 Reviews)
0.0