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Incoming calls in Marathi or Hindi language at my dental clinic need real-time attention, accurate triage and clear documentation. Every call—whether it is about scheduling, a general question, or an emergency—must be answered professionally, recorded in full, and followed up where required. Here is how the workflow should run: • Greet the patient, gather their name, contact details, reason for calling, preferred appointment times and how urgently they need to be seen. • If the matter is routine, offer the next suitable slot or politely advise on expected wait times. • When an emergency is identified, flag it immediately and forward the details to my personal WhatsApp so I can step in. • Enter every call into a shared log so I can review the day at a glance. • Send automated or manual appointment reminders, then conduct short patient follow-ups after their visit to confirm they are recovering well. A concise WhatsApp alert for emergencies plus an end-of-day call log constitute acceptance of each day’s work. Familiarity with call-routing apps, simple CRMs or Google Sheets will be helpful, though I am flexible on the exact tools as long as the information stays organised and accessible.
Project ID: 40666283
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Active 5 days ago
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15 freelancers are bidding on average ₹8,550 INR for this job

Hello, Have you considered making this an AI voice receptionist rather than relying entirely on a human operator? It could answer every call, capture and log patient details, handle routine scheduling, send reminders/follow-ups, and instantly forward predefined emergency cases to your WhatsApp. Thanks, Jawad
₹5,000 INR in 2 days
4.6
4.6

As you can see, I possess a strong background in artificial intelligence and machine learning – skills that would be vital for building you an effective virtual receptionist that can handle calls in Marathi or Hindi. Throughout my two decades in the field, I have developed various AI-powered voice and chat agents, some of which included customer support functions, appointment booking, and lead qualification – tasks that align perfectly with what you need. As Chief Technology Officer of an AI startup, I created machine learning-based analytics platforms that offered valuable business insights just like the call log function you require. In addition to my AI competencies, I bring to the table proficiency in generating natural language processing systems—a crucial requisite when it comes to managing incoming calls with accuracy. My past experience in custom SaaS platform development would also enable me to design a user-friendly interface for your Dental Clinic Virtual Receptionist facilitating easy retrieval and management of patient data. Understanding your preference for WhatsApp alerts, I can skillfully integrate them to ensure timely emergency forwarding just as you have emphasized.
₹1,500 INR in 7 days
4.7
4.7

Hello, I understand your main problem is missed calls and delayed responses from patients calling for appointments in Marathi or Hindi. I can help you handle these calls professionally and make sure no appointment request is overlooked. I can: - Answer incoming calls politely and collect all required patient details. - Communicate clearly in Marathi/Hindi regarding appointments. - Identify the urgency of each call and handle routine requests efficiently. - Record every call and appointment in an organised Google Sheet or CRM. - Immediately alert you through WhatsApp if a call requires your personal attention. - Send appointment reminders and follow up with patients when needed. - Maintain a clear end-of-day call log so you can quickly review everything. My focus will be on fast response, accurate documentation, and making sure every patient receives proper attention. I am comfortable learning your preferred call-routing or CRM system and following your exact workflow. I would be happy to start and help reduce missed calls and improve your appointment handling.
₹12,500 INR in 7 days
3.5
3.5

Hello! I’ve been recommended by a Freelancer Recruiter. Nice to meet you. I’ve just completed a similar multilingual real-time voice AI assistant for another client who needed reliable call handling, structured records and immediate escalation. I’m a strong fit because I can design the complete Hindi/Marathi workflow—from natural call routing and appointment capture to emergency WhatsApp alerts, reminders and end-of-day reporting. I’ll integrate telephony, multilingual ASR/TTS, your preferred calendar, WhatsApp Business API and a lightweight CRM or Google Sheets dashboard. Each call will produce a recording, transcript, patient details, urgency level and follow-up status. Emergency detection will use clinic-approved rules with immediate human escalation; the assistant will never diagnose or give unsafe medical advice. I’ll also implement recording consent, access controls and failure fallbacks. Multiple 5-star reviews on real-time voice AI apps, multilingual assistants and CRM-connected automation projects. Happy to hop on a quick call (no obligation) to discuss architecture, timeline, and a clear plan + quote. Chris | Lead Developer | Novatech
₹7,000 INR in 7 days
4.0
4.0

As an experienced CA finalist with a thorough understanding of data management, organization, and coordinating complex workflows, I am well-positioned to handle the demands of your dental clinic's virtual receptionist role. Over the past four years, I have honed my skills in record-keeping, bookkeeping, and documentation - all skills that align perfectly with the responsibilities you've outlined for this position. Another strength I bring to the table is my deep understanding and familiarity with various accounting softwares like Quickbooks, MYOB, Xero. While I understand that you're flexible on exact tools for this job, my expertise in these platforms can be leveraged to maintain an organized shared log or a CRM system for your clinic. This will ensure not only accuracy and efficiency but also easy accessibility for any records or information needed. Lastly, being a virtual assistant for you will involve multi-tasking while providing high-quality customer service - something I'm adept at doing as a property manager handling numerous tasks concurrently. With routine matters, I'll be efficient in offering suitable scheduling options, but where there's an emergency or unique situation requiring your intervention, my robust system will notify you promptly via WhatsApp. In summary, through my organizational flair, attention to detail, and solid background in data management and accounting skills make me the best fit for this project!
₹1,500 INR in 7 days
2.4
2.4

I’m an experienced Virtual Assistant and customer service professional with strong skills in phone support, appointment scheduling, patient communication, CRM management, and accurate recordkeeping. I understand the importance of handling every call professionally while gathering complete information and identifying urgent situations that require immediate attention. I’m comfortable maintaining shared Google Sheets, updating CRM records, sending appointment reminders, and following up with clients after appointments. I’m highly organized, calm under pressure, detail-oriented, and reliable with confidential information. I can provide concise emergency alerts through WhatsApp and maintain a clear end-of-day call log for easy review. I’m ready to provide dependable daily support for your clinic.
₹10,000 INR in 7 days
1.4
1.4

Hi, Your workflow is something I can confidently support. My experience includes CRM management, customer support, appointment setting, lead generation, data entry, and administrative support, including keeping records organized and ensuring follow-ups don't get missed. For each call, I can collect and document the patient's details, reason for calling, preferred appointment time and level of urgency, then keep everything updated in a clear shared log or CRM. Routine calls can be handled based on your scheduling instructions, while any urgent situation would be immediately documented and escalated to you via WhatsApp. I also have hands-on experience working with HubSpot CRM, alongside Google Sheets and other administrative tools, so I'm comfortable keeping contact and activity records accurate and easy to review. Beyond answering calls, I can also manage appointment reminders and follow-ups, ensuring patients don't fall through the cracks and that you have a clear end-of-day overview of all calls and actions taken. I’m organized, professional in communication, and comfortable learning any call-routing or CRM system you prefer. I’d be happy to discuss your current workflow and how I can support the clinic. You can also view my profile portfolio for examples of my CRM and administrative work. Best, Goodness Onuoha
₹7,000 INR in 7 days
0.0
0.0

Hi, I reviewed your requirements, and the key here is making sure every patient interaction is handled consistently while urgent cases are identified and escalated immediately. You can view my portfolio here: https://www.freelancer.com/u/saadkhan876 I can help set up a structured workflow using call routing, Google Sheets or a lightweight CRM, and WhatsApp alerts. Each call can be logged with patient details, reason for calling, urgency, appointment information, and follow-up status. For emergency cases, the workflow can immediately send the relevant details to you for professional assessment and intervention. I can also set up appointment reminders and follow-up tracking so nothing is missed during the day. ONE QUESTION: Will you provide the call-handling script and emergency criteria, or would you like me to help structure the workflow around your clinic's existing procedures? Muhammad Saad
₹1,500 INR in 1 day
0.0
0.0

With your exquisite dental clinic project, I can employ my skills as an AI expert to optimize your receptionist service at your dental clinic significantly. From my experience developing top-grade applications, I come with an arsenal of tools and techniques that will ensure your incoming calls are meticulously handled, records are excellently managed, and emergencies promptly escalated to you via WhatsApp just as you require. Particularly, my proficiency in crafting efficient back-end systems, and mobile apps offer me the necessary foundation to execute this project successfully. I’m no stranger to customer service needs either. I understand the delicate nature of dealing with patients who may require immediate attention or reassurances. With this in mind, I design for empathy and efficiency, enabling me to provide not only accurate triage but also a professional and compassionate tone with each patient interaction. Given the varied nature of your requirements, leveraging my skillfulness in designing RESTful APIs, and implementing effective CRMs or Google Sheets would ensure every call detail is richly captured and readily accessible for your end-of-day review. My solutions will save you time and energy - not just during call management but also through automated appointment reminders and follow-ups done on behalf of the clinic. Let's get started!
₹7,000 INR in 7 days
0.0
0.0

Hello, I'm Bhargav, a professional with 10 years of experience in matching job skills, particularly in Artificial Intelligence. I understand your need for a virtual receptionist at your dental clinic, ensuring that incoming calls in Marathi or Hindi are handled promptly and documented clearly. I will implement a workflow that addresses each call's urgency, from scheduling appointments to flagging emergencies. All interactions will be logged in a shared system for your review, along with automated appointment reminders and patient follow-ups. Let’s start a chat to discuss your requirements in more detail. Best regards, bhargav922002
₹8,750 INR in 3 days
0.0
0.0

Hello, We would be happy to support you with your virtual assistant requirements. Protovo Solutions LLP has been working with global clients since 2016 and has earned more than 100 reviews on Freelancer. We provide dependable remote support for businesses, entrepreneurs, and busy professionals. Our team can assist with: • Data entry and database management • Web research and information collection • Excel, Google Sheets, and document formatting • Email, calendar, and administrative support • CRM updates and lead management • Product listing and e-commerce support • Social media assistance • Customer support and follow-ups • File organization and PDF conversion • Repetitive task automation using AI tools We follow instructions carefully, maintain confidentiality, communicate regularly, and review the work before submission. We can support one-time assignments as well as ongoing daily, weekly, or monthly requirements. Please connect with us through chat. We can review your requirements, working hours, and preferred tools before getting started. Kind regards, Protovo Solutions LLP
₹12,500 INR in 7 days
0.0
0.0

Nashik, India
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