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About Concierge Signature Group Concierge Signature Group defines the art of luxury living in Tulum, Marbella, and Dubai. We cater to a global elite who demand nothing less than perfection. We are looking for a versatile and highly responsive Operations & Guest Relations Assistant to manage our Marbella office year-round. The Profile We Are Looking For Linguistic Excellence: Bilingual English is mandatory (flawless written and spoken skills). French and/or Spanish are strong assets. Client-First Mindset: Extreme reactivity, absolute discretion, and a natural problem-solving mindset. Availability: 8 hours per day, 6 days a week (high availability on weekends during high season). Your Mission High Season (May to September) – Concierge & Guest Relations Guest Communication: Instantly reply to all incoming client messages and inquiries. Operations: Manage daily concierge bookings, check-ins/outs, and bespoke luxury requests. Problem Solving: Handle last-minute emergencies with speed and efficiency. Low Season (October to April) – Corporate Assistant Administrative Support: Assist the management team with daily operational and organizational tasks. Special & Ongoing Missions: Update marketing brochures, help with all ongoing company tasks, and handle ad-hoc projects to prepare for the upcoming season. Our Selection Process Stage 1: Culture Fit Interview (30 min) with one of our CEOs. Stage 2: Final Debrief with both CEOs to ensure long-term alignment. How to Apply Please submit your application including: Your Resume (CV) – clearly highlighting your English proficiency level and any previous experience in luxury concierge services.
Project ID: 40560179
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16 freelancers are bidding on average $975 USD for this job

As a diligent and detail-oriented data specialist, I may seem like an unconventional candidate for your role, but I assure you that my unique skill set can greatly benefit your company. In the realm of luxury concierge services, meticulous data handling is pivotal to ensure seamless operations and impeccable guest relations. My extensive experience in data entry, analysis, mining, and management using Excel and other tools is a transferrable asset to managing crucial tasks like guest communication, operations, and marketing updates that your position requires. Moreover, my proficiency in web scraping, research, lead generation, and product listing can be instrumental in gathering vital information about guests' preferences, trends in the industry and help craft your marketing strategies. Along with English fluency which is mandatory for this role, I'm also bilingual in [language], which could be valuable for communicating with guests from diverse cultural backgrounds. Lastly, my High-level problem-solving abilities through out-of-the-box thinking have continually proven to be valuable assets for my varied clients. I understand that meeting the demands of high seasons are inevitably challenging due to unforeseen
$750 USD in 2 days
7.6
7.6

Greetings! I will manage your Marbella office with guest relations and concierge services in high season and corporate administration in low season. I have bilingual English and luxury service experience. I am available 6 days a week. Send your interview schedule. Thanks, Revival
$750 USD in 14 days
6.3
6.3

Hi, I bring over 5 years experience in luxury hospitality operations and guest relations, with bilingual English proficiency and working knowledge of French and Spanish. I’m highly responsive, discreet, and skilled at managing concierge services, guest communication, and daily operations in fast‑paced environments. During high season, I can handle instant client messaging, bespoke requests, and last‑minute problem solving with efficiency and professionalism. In low season, I’m equally comfortable supporting corporate tasks, updating marketing materials, and managing ongoing projects to prepare for the next cycle. I’m disciplined about maintaining clear records, proactive in anticipating client needs, and committed to delivering seamless service that reflects the standards of a global elite clientele. With availability aligned to your requirements, I’m confident I can keep the Marbella office running smoothly year‑round and ensure every guest interaction embodies the art of luxury living. Best regards, Jessica
$900 USD in 7 days
5.1
5.1

Hi, Aashiq (Ash) here from Cape Town, South Africa. This project instantly caught my eye, so I had to reach out. I see you looking for a versatile Operations & Guest Relations Assistant with linguistic excellence in English and a client-first mindset. My experience includes helping businesses increase guest satisfaction and operational efficiency through seamless concierge services and impeccable guest relations. I have a proven track record of managing high-end clientele and ensuring their needs are met with precision. Based on what you mentioned, here is how we would approach the project: - Swiftly responding to guest inquiries - Efficiently managing concierge bookings - Handling last-minute emergencies with ease Rest assured, clear communication and a user-focused approach are my top priorities. I look forward to delivering a performance-optimized solution tailored to your needs. Best Regards, Aashiq
$750 USD in 14 days
3.6
3.6

★★★ TOP 1% IN FREE LANCER WORLD ★★★ ★★★ 20+ Year Experience in IBD being CMD★★★ ★★★ 200+ Country Satisfied Clientele ★★★ ★Linkedin★ ★Data Entry★ ★Business Plans★★★ ★★★ Operational Strategic planner Customer Support 24*7★★★ ★★★Excel/Word Operation★★★ ★★★Chat Support★★★ ★★★Calling Support★★★ ★★★Business Plans / Marketing Strategy ★★★ * Digital Marketing★★★ ★★★Social Media Marketing ★★★ ★★★Internet Marketing ★★★ ★★★Any type of Data Projects★★★ ★★★★★★ Regards, ★★★CMD★★★ ★★★PVSYS GROUP (INDIA)★★★ ★★★IF YOU THINK THEN I CAN★★★
$1,500 USD in 99 days
3.4
3.4

Hi! I’m a highly organized Virtual Assistant with excellent written and spoken English, experienced in customer support, scheduling, and administrative operations. I’m proactive, responsive, and thrive in fast-paced environments where discretion and attention to detail are essential. I’m available for the required schedule and committed to delivering exceptional Customer Support experiences while supporting your team year-round. I’d be happy to discuss how I can contribute to Concierge Signature Group’s high standards of luxury service.
$750 USD in 1 day
2.3
2.3

✅It sounds like you've put a lot of thought into this project ✅and want to get it done right. I've successfully handled similar luxury concierge services, focusing on impeccable guest relations and operational excellence. Understanding the elite clientele's demands, my bilingual skills in English and Spanish align perfectly with the requirements. With my experience in managing daily concierge bookings, I am well-equipped to handle the high season workload seamlessly. My expertise lies in ensuring top-notch performance, security, and exceptional user experiences for elite clients. Would it be a ridiculous idea for you to send me a message and see whether we're the right fit for this project? Kind regards, Curtley
$1,050 USD in 7 days
2.4
2.4

Hello, With over 6 years of experience in Administrative Support, Customer Service, and Project Management, I am excited about the opportunity to support Concierge Signature Group as an Operations & Guest Relations Assistant. I understand the importance of linguistic excellence, client-first mindset, and high availability required for this role. I have successfully managed over 210 projects for clients ranging from startups to corporations, ensuring satisfaction in every interaction. My expertise in communication, problem-solving, and operational support align well with the responsibilities outlined for this position. Let's discuss how I can contribute to the success of Concierge Signature Group. Please feel free to connect with me for further discussion. Regards, Amna
$750 USD in 1 day
2.1
2.1

Hello, I understand that you require an Operations & Guest Relations Assistant for your Marbella office. You need someone bilingual with a client-first mindset who can handle guest communication and administrative tasks. I have strong English skills and experience in operations and client support. With 5+ years of experience and a 5 star rating, I am confident that I can provide you with the best solution regarding your luxury concierge operations. I assure you with professional communication until your work is done. Let's connect in chat so I can understand your requirements and get started right away. Regards, Faisal Javed
$750 USD in 1 day
0.0
0.0

You really put a lot of thought into this. Your approach might be favorable but wouldn't it be more effective if we did personalized guest communication strategies instead? Personalized guest communication strategies can enhance client experiences, boost satisfaction levels, and strengthen loyalty towards Concierge Signature Group. I have further ideas & strategies to discuss and would be delighted to elaborate and collaborate even if unpaid. One quick question: How many languages do you prefer the Operations & Guest Relations Assistant to be fluent in? Regards, Joshua Jaime Saunders
$750 USD in 7 days
0.0
0.0

Luxury living aficionados deserve nothing less than perfection. I recently assisted a global elite B2B team to fully own their sales stack, exceeding expectations. I bring years of proven, real-world experience to manage Concierge Signature Group's Marbella office seamlessly. My bilingual proficiency and client-centric approach align perfectly with your needs. I'm adept at instant guest communication, daily operations management, and problem-solving under pressure. Let's discuss how I can elevate your guest experience. Can you share more details about the specific languages required for this role? Chat soon, Warm Regards Mthoko
$750 USD in 14 days
0.0
0.0

We recently wrapped up a project very similar to this, focusing on operations and guest relations for luxury service businesses. We'll help you streamline operations, enhance guest relations, and maintain high standards seamlessly. With our expertise in bilingual communication, client-centric mindset, and operational efficiency, we have 75+ 5-star reviews and rank in the top 1% among 75 million users! I'd be happy to discuss your project in more detail and share how we can bring it to life efficiently and professionally. Best case, we work together. Worst case, you get free advice that helps you move forward. Regards, Martinus.
$1,000 USD in 7 days
0.0
0.0

I am a hospitality professional with a Bachelor of Hotel Management and deep experience as a Resort Customer Helper. I operate by two mantras: "Exceptional customer service has no ceiling." "Is there a better way?"—I believe the person who completes a task with the fewest keystrokes wins. Why I am the right partner: Total Ownership: I am ready to step in as your co-host, taking full responsibility for new inquiries, booking confirmations, and your self-check-in procedures. Systems Expertise: I am the sole creator, designer, and developer of SAMARIS, a property management platform used to manage over 2,100 apartments. I handled every stage from implementation to training and support. I will apply this same level of rigor to managing your house rules and FAQs. Operational Reliability: I have the discipline for a 6- day-a-week routine, ensuring prompt and professional response to all guest related issues. I am looking for a long-term partnership and am ready to start immediately. Are you free for a quick chat to discuss the specifics of your listing?
$1,400 USD in 7 days
0.0
0.0

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