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I run a small medical practice and need reliable help keeping my appointment book organized. Your core responsibility is to handle all scheduling requests that come in, place each confirmed slot on my Google Calendar, and then call the patient immediately afterward to confirm the details. Because we work with protected health information, you must already be familiar with HIPAA-compliant workflows and possess a friendly, professional phone manner. Experience in a clinical or insurance-related setting is a plus, but what matters most is accuracy and consistency—every appointment needs to land in the right time block the first time. Daily workflow • Monitor incoming requests, offer available openings, and lock in the chosen slot on Google Calendar. • Place a brief confirmation call to the patient: review date/time, instructions, and document any questions for me. • Update a simple call-log sheet so I can see who was reached and any follow-up notes at a glance. Acceptance criteria • Calendar is fully updated by end of each business day with zero double-bookings. • At least 90 % of scheduled patients have a corresponding confirmation call note. • All patient data handled in compliance with HIPAA guidelines. If you’ve managed medical calendars before and enjoy patient interaction by phone, I’d love to hear how you can plug into this workflow smoothly and start making my day run leaner.
Project ID: 40676897
9 proposals
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Active 6 days ago
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9 freelancers are bidding on average ₹42,444 INR for this job

I have 7+ years of experience in customer support, virtual assistance, scheduling, data management, and client communication, along with 2 years of experience with CashewSoft ERP, where I handled B2B client communication, follow-ups, customer requirements, and accurate record management. I can support your daily workflow by: Monitoring incoming appointment requests promptly Checking availability and scheduling confirmed appointments in Google Calendar Carefully preventing scheduling conflicts and double-bookings Calling patients immediately after scheduling to confirm the date, time, and provided instructions Maintaining a clear call log with confirmation status and follow-up notes Escalating patient questions that require your attention Handling patient information carefully and following your established HIPAA-compliant procedures Performing an end-of-day review to ensure the calendar and call records are complete My customer-facing and B2B experience has strengthened my ability to communicate professionally, remain calm during difficult conversations, and maintain accurate records while handling multiple responsibilities. I’m comfortable with phone-based patient interaction and can quickly learn your practice's scheduling procedures and approved privacy workflow. Best regards Aaqib
₹37,500 INR in 1 day
1.2
1.2

Hello, I have experience with customer support, scheduling, and Google Calendar management, but I don't have direct experience in a HIPAA-regulated medical practice. Would you consider candidates who are willing to learn your workflow and confidentiality requirements?
₹40,000 INR in 5 days
0.4
0.4

Hello Sir, Currently, how are you managing your appointments and patient records? I can develop a complete HIPAA-compliant web-based CRM to help you manage patients, prescriptions, appointments, reminders, subscriptions, feedback, and other important healthcare operations in one place. Have you already created a **PRD (Product Requirements Document)** for the project? If not, we can discuss your requirements and I can help you plan the features and overall system. Let’s connect and discuss this further. Thanks, Bhargav
₹65,000 INR in 7 days
0.0
0.0

Hello! I would love to help you keep your medical practice and patient appointments impeccably organized. With my professional background working in the banking sector, handling sensitive data, strict confidentiality protocols (similar to HIPAA standards), and meticulous attention to detail comes completely naturally to me. I understand that accuracy, zero double-bookings, and seamless calendar management are critical for your daily operations. I am fully comfortable with managing Google Calendars, maintaining call logs, and communicating with patients in a friendly, professional manner over the phone. I am ready to start immediately and ensure everything runs smoothly. Let's discuss how I can make your daily workflow easier! Best regards, Mariami
₹37,500 INR in 7 days
0.0
0.0

Your need for an organized appointment scheduling system is crucial for maintaining the efficiency of your medical practice. By ensuring that each appointment is accurately scheduled and confirmed, you can focus more on patient care rather than administrative tasks. My approach will streamline your workflow by efficiently managing incoming requests, confirming appointments, and keeping your Google Calendar updated without errors. I understand the importance of HIPAA compliance and have worked with sensitive patient information, ensuring that all interactions are handled with professionalism and care. My attention to detail will guarantee that every appointment is placed correctly, avoiding any double bookings and ensuring that at least 90% of patients receive a confirmation call with thorough notes for your review. In a previous role, I successfully managed appointment scheduling for a similar practice, where I implemented a tracking system that improved communication and reduced scheduling conflicts. This experience has equipped me to integrate smoothly into your workflow, enhancing your practice's productivity and patient satisfaction. Together, we can create a reliable scheduling process that supports your goals while providing excellent patient care. Let's create something that not only meets your expectations but sets a new standard for quality. Regards Junaid
₹37,500 INR in 7 days
0.0
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Hello, I can provide dependable, patient-focused appointment scheduling support for your medical practice. As an MBBS-qualified clinician with experience in healthcare environments, I understand that accurate scheduling, calm patient communication, and careful handling of sensitive information are essential to a smooth practice workflow. I can manage incoming appointment requests, offer available slots, maintain an organised Google Calendar, and make clear confirmation calls after booking. I will verify the appointment date, time, and instructions, record relevant patient questions for your review, and maintain a concise call-log sheet for easy daily oversight. My priorities will be: • Accurate calendar updates and prevention of double-booking • Prompt, polite, professional patient confirmation calls • Clear call notes and follow-up tracking • Reliable end-of-day calendar reconciliation • Careful handling of patient information using your practice’s approved HIPAA-compliant processes and access controls I work in a structured, detail-oriented manner and communicate clearly with both patients and clinical teams. After a short onboarding on your booking rules, calendar access, call script, escalation process, and working hours, I can integrate smoothly into your daily workflow. Regards, Dr. Revathi
₹39,500 INR in 30 days
0.0
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Hello, I am very interested in assisting you with appointment scheduling and calendar management for your medical practice. I understand that accuracy, professionalism, confidentiality, and timely communication are essential when managing patient appointments. I can efficiently monitor scheduling requests, coordinate available time slots, maintain an organized Google Calendar, prevent double-bookings, and keep detailed call logs and follow-up notes. I also have strong communication and customer service skills, allowing me to interact with patients professionally and courteously over the phone. I understand the importance of handling sensitive patient information responsibly and following established HIPAA-compliant workflows. I am detail-oriented, organized, and committed to ensuring that appointments and confirmation records are updated accurately and consistently. I am confident I can integrate smoothly into your daily workflow and help make your scheduling process more efficient and reliable. I would be happy to discuss your requirements further and am ready to start as needed. Thank you for your consideration. I look forward to the opportunity to work with you.
₹37,500 INR in 2 days
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Sahibzada Ajit Singh Nagar, India
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