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I’m looking for reliable help keeping up with all of the text messages that come in from my patients each day. The role is entirely focused on patient communications, so you won’t be scheduling appointments or maintaining records; your mission is to read, triage, and respond to every incoming SMS promptly and professionally. Using the secure messaging platform we already have in place, you’ll answer routine questions, relay information to the care team when something needs clinical attention, and make sure each patient feels heard and supported. Empathy, clear written English, and strict respect for HIPAA guidelines are essential. Experience with any EMR-integrated messaging tool (e.g., Klara, Spruce, OhMD) is a plus but not required—if you already type quickly, follow templates accurately, and can keep a friendly tone, you’ll succeed here. Deliverables I expect: • Same-day responses during our agreed-upon hours (I’m flexible on timezone as long as coverage is consistent). • A concise end-of-shift log summarizing notable conversations and any items that need clinical follow-up. If you’re confident you can manage SMS traffic smoothly and keep my patients happy, send a brief note about your healthcare or customer-service background and your usual working hours.
Project ID: 40683856
43 proposals
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Active 3 days ago
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43 freelancers are bidding on average ₹941 INR/hour for this job

Drawing from my six years of experience in the design and branding industry, I have honed important skills such as precision, efficiency, and an unwavering commitment to timelines. I bring these skills to the table to help you with your current project. Although my background is not in healthcare or customer-service, my capacity to convert complex demands into uncomplicated designs is a key element in successful communications—a quality vital when handling diverse patient inquiries. Moreover, my experience with various secure messaging platforms like Klara, Spruce, OhMD demonstrates my malleability and ability to navigate new software to get the job done. My response time is consistently prompt thanks to both the dexterity of my typing skills and the discipline I've cultivated over the years.
₹750 INR in 40 days
1.6
1.6

Hi, I’m interested in this opportunity and would love to assist with SMS communication and customer support. I have strong written communication skills, pay close attention to detail, and can respond to messages professionally and promptly. I’m organized, reliable, and comfortable following guidelines to ensure every customer receives accurate and friendly communication. I’m a quick learner, available to start immediately, and committed to providing excellent service. Thank you for your consideration. I look forward to hearing from you. Best regards, Aiman
₹1,000 INR in 40 days
0.0
0.0

Hi There, I would love to assist you in managing your patient SMS communications. With a strong background in customer service, clear written communication, and strict adherence to privacy and security protocols (including HIPAA guidelines), I am confident in my ability to keep your patient inbox organized, responsive, and empathetic. Core Deliverables Prompt Triage & Responses: Clear, professional answers to routine patient messages using your templates. Care Team Escalation: Immediate flagging and relay of clinical concerns directly to your medical staff. Daily End-of-Shift Log: A structured daily summary of notable patient interactions and pending clinical follow-ups. Background & Availability Experience: Strong customer communication background, skilled in template compliance, fast typing, and confidential data handling. Availability: [Insert Your Working Hours, e.g., 9:00 AM – 5:00 PM EST], ready for consistent daily coverage. I can start as soon as you're ready to share your templates and access details! Best regards, Shivam
₹1,000 INR in 40 days
0.0
0.0

I’m interested in supporting your patient communication workflow at ₹750/hour. My focus is to provide value through fast, accurate, and empathetic responses while ensuring every message is handled professionally. At this rate, you get dependable same-day coverage, careful message triage, accurate use of approved templates, prompt escalation of clinically relevant concerns, and a clear end-of-shift summary. I understand that patient communication requires extra care, confidentiality, and strict adherence to HIPAA and your internal procedures. I’m a fast learner, highly organized, and committed to maintaining a consistent response quality throughout the day. I can quickly adapt to your secure messaging platform and workflow.
₹750 INR in 40 days
0.0
0.0

Hi! I’m interested in this position because I have strong written English and experience communicating clearly and patiently with both adults and children. I’m organized, reliable, quick to respond, and comfortable following guidelines and templates carefully. I understand the importance of privacy and professionalism when communicating with patients. I would be happy to provide friendly, clear and timely responses and escalate anything that requires the attention of the care team.I believe my background in linguistics will be particularly valuable in this role. Being able to correct language when necessary can help ensure accurate and concise communication with patients, allowing me to meaningfully address their concerns or inquiries, without leaving any room for misinterpretation. Moreover, having worked with multiple software platforms in the past, I’m confident that I can quickly adapt to your existing secure messaging system, streamlining your operations from day one. In terms of time management, I understand the importance of responding promptly as this enhances patient satisfaction. Therefore, I assure you same-day responses within our agreed-upon hours, regardless of the time zone. Furthermore, my ability to summarize significant conversations and flag any items that warrant clinical follow-up extends beyond just my organizational skills; it demonstrates my commitment to ensuring no detail slips through the cracks. Thank you for considering me for this role!
₹1,000 INR in 40 days
0.0
0.0

Hello, I’m interested in this position. I don’t have previous healthcare experience, but I have good communication skills and I can communicate clearly in both English and Hindi. I am a quick learner and can carefully follow your instructions, templates, and workflow. If you provide me with the necessary training and explain how patient messages should be handled, I’m confident that I can learn the process quickly and perform the work accurately. I understand that patient information must be handled with complete privacy and professionalism. I can maintain a polite, empathetic tone and respond to messages promptly during the agreed working hours. I’m responsible, willing to learn, and ready to give my best to this role.
₹1,000 INR in 40 days
0.0
0.0

Hello, I’m interested in providing customer support services for your healthcare platform. I can professionally respond to patient messages, provide timely assistance, answer general inquiries, and ensure patients receive a friendly and respectful experience. I’m available to work 3–4 hours daily and can maintain clear, compassionate, and professional communication while handling patient information with appropriate confidentiality. I am reliable, attentive to detail, and committed to responding promptly and professionally. I’d be happy to discuss your specific requirements and get started. Best regards, Mendua Malvin
₹1,000 INR in 40 days
0.0
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Hi there, I am highly interested in providing reliable, empathetic, and professional support to manage your daily patient text messages. I understand the critical importance of secure communication in healthcare, and I am fully committed to maintaining absolute confidentiality in strict compliance with HIPAA guidelines. I have strong written English communication skills and excel at active listening, ensuring every patient feels heard, supported, and respected. I can seamlessly handle routine inquiries using your clinical templates, accurately categorize messages, and promptly escalate medical or urgent concerns to your care team using your secure messaging platform. Here is what I will guarantee for your clinic: • Rapid, same-day responses during our agreed shift hours to maintain high patient satisfaction. • Accurate tracking and a concise end-of-shift summary report highlighting critical conversations and required medical follow-ups. • Strict compliance with data security and a compassionate, professional tone in every message. For cross-border efficiency, lower transaction fees, and instant security, I highly prefer receiving my contract payouts via stable cryptocurrency (USDT) on Binance. I am completely flexible with time zones to ensure continuous coverage for your patients. Let's open a chat to discuss your preferred schedule and how I can help streamline your patient communications! Best regards.
₹800 INR in 40 days
0.0
0.0

Hello..!! I am excited to apply for the Patient SMS Communication Assistant role, bringing strong communication skills, attention to detail, and a patient-centered approach. I understand that healthcare communication requires accuracy, empathy, confidentiality, and timely responses. I can effectively manage patient messages, provide clear and professional information, and ensure communications are easy to understand. I am organized, reliable, and comfortable handling multiple tasks while maintaining a high standard of service. My ability to communicate respectfully with patients and collaborate with healthcare teams makes me a strong candidate. I am committed to creating positive patient experiences through efficient, compassionate, and dependable SMS communication support.
₹1,000 INR in 40 days
0.0
0.0

Hi, I came across your project for a Patient SMS Communication Assistant, and I would love to support your healthcare team in managing incoming SMS traffic smoothly, promptly, and professionally. Here is how I can add value to your communications: Efficient Messaging & Quick Response: I am comfortable using messaging and communication tools, typing quickly, and strictly using standardized templates to ensure every patient receives a warm, prompt, and helpful reply. Effective Triaging & HIPAA Compliance: I understand the critical importance of patient privacy and HIPAA guidelines. I will handle routine queries directly and ensure any messages requiring clinical attention are immediately flagged and escalated to your care team. Clear Daily Logs: At the end of every shift, I will provide a concise summary log outlining notable interactions, unresolved patient queries, and items requiring medical follow-up. Flexible Coverage: I can maintain consistent and reliable coverage during our agreed-upon shift hours. I am available to start right away and look forward to keeping your patients feel heard and supported. Best regards, Karanjit singh
₹750 INR in 40 days
0.0
0.0

Hello, I am interested in this project. I am a hardworking and responsible person with good communication and typing skills. I can follow instructions carefully and complete the assigned work accurately and on time. I am available to start immediately and would be happy to work on this project. Thank you.
₹1,000 INR in 40 days
0.0
0.0

Hello, I’d be happy to assist with managing your patient SMS communications. I have strong administrative and customer-service experience, excellent written English, and a typing speed of 85 WPM, allowing me to respond accurately and efficiently while maintaining a professional and friendly tone. I understand the importance of empathy, confidentiality, and following communication guidelines carefully when dealing with patients. I’m comfortable following templates and procedures, identifying messages that require escalation, and ensuring important matters are promptly brought to the attention of the appropriate team member. I’m reliable, detail-oriented, and able to provide consistent same-day coverage during agreed-upon hours. I can also provide a clear end-of-shift summary of notable conversations and any items requiring follow-up. I’m available to discuss your preferred working hours and messaging procedures. I would be pleased to become a dependable part of your team. Kind regards, Janine
₹1,000 INR in 40 days
0.0
0.0

Hello I am Monalisa . I will be glad if do something for you as a customer supporter. I have not done work in healthcare but also has a experience in customer service as a front desk manager . Have a very nice communication skill and handling problems and solving issues . I am available 5 hours per day to help handling your patients in both English and Hindi languages . I can support patients calmly and give them information in short period of time. I can ensure you in short period of time ca learn and do a better job .I will be honored if i get this work .
₹800 INR in 33 days
0.0
0.0

Hello, I’m interested in this project. I have experience in customer support and client communication, with strong written English, fast typing, attention to detail, and a professional, empathetic approach. I’m comfortable handling multiple messages, following templates, identifying issues that require escalation, and providing clear responses. I understand the importance of confidentiality and can carefully follow your privacy and communication guidelines. I’m reliable, organized, and available to provide consistent coverage during agreed working hours. I’m also a quick learner and can easily adapt to your messaging platform and workflow. I’d be happy to support your team and ensure every patient receives a timely and positive response.
₹1,000 INR in 40 days
0.0
0.0

Hi,I will do my work deligently because I have good communication and writing skills,I'm a degree holder in Educational background with a one year experience in teaching hence I gained more skills I can handle customer service too, eagerly looking forward to working with you
₹1,000 INR in 40 days
0.0
0.0

Hi, I would love to be your Patient SMS Assistant. I am good at: - Polite and professional SMS communication - Appointment reminders and follow-ups - Empathetic patient handling - Fast typing and organized I will keep patient data private and respond quickly. I am available flexible hours. I have experience in customer service and can start immediately. Thank you, Isu
₹1,000 INR in 20 days
0.0
0.0

Hello, I’m interested in helping you manage your daily patient SMS communications. I have strong written English, attention to detail, and customer-service skills, and I’m comfortable handling high volumes of messages while maintaining a professional, clear, and empathetic tone. I can follow response templates accurately, identify messages that require escalation, communicate relevant information to the care team, and maintain a concise end-of-shift summary of important conversations and pending follow-ups. Although I don’t have direct experience with Klara, Spruce, or OhMD, I’m comfortable learning new platforms quickly and following established workflows and guidelines. I also understand that patient communications require strict confidentiality and careful handling of sensitive information, and I’m prepared to follow your HIPAA-compliant procedures. Availability: I can provide consistent coverage during agreed-upon hours and respond promptly throughout the shift. I’d be happy to discuss your workflow, expected message volume, and coverage requirements. Best regards, Shahlan
₹750 INR in 40 days
0.0
0.0

Dear Hiring Team, I offer professional communication support to efficiently manage, triage, and respond to your patients' SMS traffic. I possess a strong background in healthcare customer service, exceptional written English, and an empathetic approach to patient care. I fully understand the importance of HIPAA compliance and medical data privacy. I am prepared to deliver prompt, same-day responses. I specialize in healthcare SMS compliance, and I can start immediately. My typing skills and dependability ensure I can keep up with your SMS traffic whilst maintaining a friendly, empathetic, and professional tone. I have experience with EMR-integrated messaging tools. I'm confident I can ensure thorough and error-free responses to every patient. In addition to managing patient communications, I'm well-versed in data management and organization. This means that not only can you expect clear responses, but also comprehensive logs at the end of each shift that will enable effective clinical follow-up. As someone who believes consistency is key to successful projects, having flexible working hours allows me to operate on your preferred schedule with the same-day response delivery guarantee.
₹850 INR in 40 days
0.0
0.0

Hi there, I understand you need an empathetic, reliable communication assistant to triage incoming patient SMS, handle routine inquiries, and accurately escalate clinical concerns to your care team while maintaining strict patient privacy. Why I’m a great fit: • Coordination Background: My experience in academic coordination has trained me to handle high-volume communications, follow templates precisely, and keep stakeholders aligned without missing details. • Healthcare & Triage Awareness: I understand the importance of patient empathy, professional tone, and knowing exactly when an inquiry is routine versus when it requires urgent clinical escalation. • Privacy & Compliance: I strictly respect patient data confidentiality and standard healthcare privacy practices (HIPAA). • End-of-Shift Logs: I will provide a clean, concise daily summary of notable conversations and care-team follow-up items. • Fast & Responsive: Quick typing speed and immediate availability during agreed coverage windows. Availability: • Coverage Hours: [e.g., 9:00 AM – 6:00 PM IST / flexible to match your schedule] • Start Date: Immediate I’m ready to do a quick trial triage message to show my fit. Looking forward to discussing your workflow! Best regards, Ashmit
₹870 INR in 30 days
0.0
0.0

Hello, I'd love to apply for SMS communication assistant role. i have strong communication skills, pay close attention to detail and I'm able to respond to messages professionally and promptly. I'm organized, reliable, and committed to providing excellent customer support through SMS. I'm a quick learner and can follow instructions well while maintaining a friendly and professional tone in every conversation. I'm available to start immediately and would be happy to support your team. Thank you for your consideration. i look forward to hearing from you Kind regards, Mercy.
₹1,000 INR in 40 days
0.0
0.0

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