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We are looking for a reliable and professional Serbian-speaking Call Center / Appointment Setter for a long-term remote cooperation with a tax advisory firm. The main responsibility is to contact potential clients by phone, understand their basic needs, qualify the lead and schedule a consultation with the tax advisor. The assistant will NOT provide tax advice. We will provide a clear call script, qualification questions and procedures to follow. Main responsibilities: Make outbound calls to potential clients Speak professionally and naturally in Serbian Ask predefined questions to understand the client's situation Identify whether the client needs a one-time consultation, detailed tax analysis or long-term tax advisory Qualify potential clients according to our criteria Schedule consultations in our calendar, Confirm appointments, and follow up with clients Record call results and client information in Google Sheets/CRM Inform us immediately about urgent cases or important deadlines The ideal candidate: Native or fluent Serbian speaker Excellent and professional telephone communication Previous call center, appointment setting, customer service or sales experience Good listening and communication skills Reliable, organized and responsible Comfortable following a predefined script and procedures Basic computer skills Experience with CRM, Google Calendar or Google Sheets is an advantage Important: The candidate must understand that this is NOT a tax advisory position. The assistant must never give independent tax advice, make tax conclusions or promise results to clients. We are looking for someone interested in long-term cooperation. We will initially start with a small paid trial to evaluate communication skills, call quality and ability to follow our qualification process. Please include your previous relevant experience, hourly rate, availability and a 30–60 second Serbian voice recording introducing yourself as if you were calling a potential client for the first time.
Project ID: 40668923
10 proposals
Remote project
Active 4 days ago
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10 freelancers are bidding on average $13 USD/hour for this job

Hello! I have extensive experience in customer engagement, appointment setting, and multilingual call center roles, especially within Serbian-speaking environments. Over the last several years, I've successfully handled similar projects, understanding the importance of professionalism, clarity, and adhering strictly to scripts. I comprehend the specifics of your project , contacting potential clients, qualifying leads, scheduling, and accurately recording details , all without giving tax advice. My technical approach involves following your scripts meticulously, using CRM tools efficiently, and maintaining top-tier client communication to maximize conversions. Thanks!
$25 USD in 32 days
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Hello, I am Umme Afshan. I am good at Typing, Writing and Translating. I can do this work with 100% accuracy and on time. I am new on Upwork but I am very hardworking and serious about my work. I will give you my best. Thank you.
$12 USD in 40 days
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I fully understand that your priority is professional Serbian communication, effective lead qualification, accurate appointment setting, and complete compliance with your process without giving independent tax advice. Your approach of starting with a paid trial before building a long-term cooperation is an excellent idea. I can provide reliable calling support, natural Serbian communication, organized CRM updates, appointment confirmations, and consistent follow-up. Could you let me know which CRM or calling system you currently use?
$12 USD in 40 days
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Hello Dearest Client, I am a strong candidate for this remote customer support project because I bring a customer-focused attitude, clear English communication, and the ability to remain calm and professional under pressure. My background has developed strong skills in customer service, guest handling, complaint resolution, conflict management, and providing friendly assistance to people from different backgrounds. I am comfortable handling customer queries, listening carefully to understand problems, and providing concise, helpful responses. I also have experience with basic record keeping and administrative tasks, which would help me learn your CRM and chat workflows quickly. I am highly organized, reliable, and able to manage my time effectively while working remotely. I understand the importance of fast, accurate responses and maintaining a professional tone throughout every conversation. I am also willing to learn Zendesk Chat, Intercom, LiveChat, or similar platforms and follow your processes for tagging, escalation, and chat summaries. I am committed to delivering excellent customer experiences and would be ready to complete the one-hour trial and demonstrate my ability from the start.
$12 USD in 40 days
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Hola, Estoy interesado/a en colaborar como concertador/a de citas y agente de llamadas en serbio. Tengo experiencia en atención al cliente, comunicación telefónica, seguimiento de prospectos y organización de información. Soy una persona responsable, organizada y profesional, con facilidad para seguir guiones y procedimientos establecidos. Entiendo que no se debe ofrecer asesoramiento fiscal, sino identificar las necesidades del cliente, calificarlo y programar una consulta con el asesor. Tengo disponibilidad para trabajar de forma remota y estoy interesado/a en una colaboración a largo plazo. También estoy disponible para realizar el ensayo remunerado inicial. Un saludo, Paula Gutierrez
$12 USD in 40 days
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I can do this easily please give me one chance I can do this very fast I am accountant experience 3 years and trust me you will impressed
$8 USD in 40 days
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Hello, serbian is my native language, and I have call center experience along with a background in the IT sector, so I'm very comfortable with computers, CRM tools, and Google Sheets/Calendar. I'm reliable, organized, and happy to follow your scripts and procedures closely. Available for a paid trial and interested in long-term cooperation.
$10 USD in 20 days
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Заинтересована сам за сарадњу на пословима заказивања термина и телефонске комуникације на српском језику. Одговорна сам, организована и професионална особа, вешта у праћењу утврђених сценарија разговора и процедура. Разумем да ова улога подразумева препознавање потреба клијената, процену потенцијалних клијената и заказивање консултација са саветником, а не пружање пореских савета. Доступна сам за рад на даљину и заинтересована за дугорочну сарадњу. Такође сам спремна да обавим почетни плаћени пробни период. Срдачан поздрав, Милена Маринковић
$16 USD in 30 days
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Novi Sad, Serbia
Member since Aug 25, 2026
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