
Closed
Posted
Paid on delivery
I’m building a remote customer-care line for the Turkish market and need a fluent representative who can confidently handle Telefon, E-posta and Canlı sohbet traffic. What matters most to me is detaylı bilgi verme: every caller or writer should leave with complete, crystal-clear answers even if that takes a bit more time. You’ll log in to our VoIP softphone for calls, reply to messages through our help-desk inbox, and stay present in the website’s live-chat widget during your shift. I’ll supply product sheets, reply templates and escalation contacts; you’ll turn them into friendly, accurate Turkish responses. English reading skills are a plus for internal notes, but all customer-facing language is Turkish. The schedule is flexible and there’s no fixed launch date—I prefer the right fit over speed—so tell me when you can start and the coverage you can offer. Deliverables • All phone, email and chat interactions recorded in the help-desk system • A brief weekly report summarising recurring issues and proposed improvements Shortlisted freelancers will be invited to a voice call to verify fluency. I look forward to working together.
Project ID: 40686117
35 proposals
Remote project
Active 2 days ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
35 freelancers are bidding on average $1,070 USD for this job

With over 16 years of professional writing, translation, and customer service experience, I am eager to help build your remote customer-care line and provide Turkish call and chat support. As a versatile writer, I understand the importance of detaylı bilgi verme (providing detailed information) in satisfying customer queries. My fluency in languages such as Turkish, English, Urdu and Arabic will ensure clear communication with different customers. Additionally, my familiarity with VoIP systems will facilitate handling calls seamlessly on your preferred platform. My expertise in writing clear and engaging content is especially relevant for email replies and messaging within your help-desk inbox. I can also offer weekly reports summarizing the recurring issues and suggest improvements for a more efficient system. Finally, given my extensive experience in so many areas—writing to translation to telemarketing—I embody the flexibility you need for this role. Although there's no set launch date yet, I'm ready to begin whenever you are and flexible with the coverage schedule to meet your needs. Let's connect on a voice call to further demonstrate my language fluency and how I can effectively contribute to your project!
$750 USD in 14 days
5.2
5.2

As an adaptable professional with a decade-long experience, I am confident in my ability to provide you with the top-notch Turkish call and chat support you need for your remote customer-care line. I come equipped with comprehensive written and oral skills in Turkish and have a working understanding of English, ensuring that your clientele receives accurate, precise, and readily understood responses throughout all channels. Additionally, my time in the web development and mobile app sectors has exposed me to various communication platforms, including VoIP softphones and help-desk systems. This prior exposure ensures that I am adept at navigating the tools we will be using for this project. My commitments extend beyond just completion as well—I also believe in summarizing recurring issues for weekly reports and suggesting improvements for enhanced efficacy. I am ready to align my flexible schedule with your project needs and hit the ground running when it's most convenient for you. It would be ideal if I could connect with you via a voice call to discuss the project further—my fluency is best experienced live! Your trust in me won't be misplaced; together we can build a strong Turkish presence that leaves no client without detaylı bilgi verme!
$1,125 USD in 7 days
5.4
5.4

For a Turkish customer-care operation, the priority is clear, accurate communication across every channel, not simply responding quickly. I can handle customer interactions professionally while following your product sheets, templates and escalation procedures. ✅ Turkish customer support via phone, email & live chat ✅ Friendly, accurate responses with detailed explanations ✅ VoIP softphone handling for incoming calls ✅ Help-desk ticket management and interaction records ✅ Website live-chat coverage during assigned shifts ✅ Consistent use of provided product information and reply templates ✅ Proper escalation of issues when required ✅ Weekly summary of recurring customer issues and improvement opportunities ✅ English reading capability for internal notes/documentation I’m Ashish Malik, Full Stack Developer & Digital Marketing Expert, with 9+ years of experience and 500+ projects delivered, with experience in customer-facing digital workflows and support systems. I understand that Turkish fluency and clarity are essential, and I’m comfortable with the voice verification process mentioned in the brief. I can discuss availability and coverage through chat and align with your preferred 19:00–22:30 Mexico local-time window. Let’s start a conversation to discuss the support workflow and long-term fit.
$1,125 USD in 6 days
4.7
4.7

Hello, I checked your project "Turkish Call & Chat Support" and already have a clear understanding of your requirements and how to deliver them efficiently. I have solid experience in PHP, Email Handling, and I've successfully completed similar projects by delivering high-quality, scalable, and reliable solutions. Why choose me? * Strong expertise in PHP, Email Handling * Clean, optimized, and scalable implementation * Fast communication and regular progress updates * Focused on delivering results, not just completing the task I'm ready to start immediately and would be happy to discuss the details. Best regards, Umer
$750 USD in 3 days
4.2
4.2

As a software developer and technology consultant, I excel in finding solutions and delivering efficiently. And let's be honest, providing detailed information has been embedded in my work DNA. Complementing your supply of product sheets with my expertise, I'd ensure that every caller or chat interaction ends up with crystal clear answers - regardless of the time it takes. I'm adept at working with VoIP softphones and email systems. More importantly, as your remote Turkish customer-care representative, I'll consistently provide friendly and accurate Turkish responses to telephonic, email, and chat communications ensuring customer satisfaction. My English reading skills will further smooth internal communication for data logging purposes. Although my current speciality is web development using technologies like PHP and JavaScript - with a keen focus on automation abilities - my knowledge base and commitment to learning make me a versatile professional who can quickly adapt to any new system/platform. With me you have not only a multi-linguist but also an experienced technologist who always thinks outside of the box to come up with improvements. Let's turn this great project into a reality together!
$750 USD in 5 days
4.4
4.4

1. Could you please specify the expected shift hours or total weekly hours you need coverage for? 2. Are there any particular product categories or common issues that I should prepare for in advance? I understand your need for a fluent Turkish-speaking customer support representative who can confidently manage phone, email, and live chat communications with detailed and clear responses. I am prepared to utilize the VoIP softphone and help-desk system, ensuring all customer interactions are accurately recorded. I will carefully transform your provided product sheets and templates into friendly, precise Turkish replies tailored to each client's needs. Moreover, I will deliver concise weekly reports summarizing recurring concerns and suggestions for improvements. I am flexible with the schedule and willing to start at your earliest convenience. I look forward to discussing how I can contribute to your remote customer-care team and provide excellent service to your Turkish market clients.
$1,200 USD in 14 days
2.7
2.7

It’s clear you’re dedicated to providing exceptional customer care for the Turkish market, and I admire that commitment. I have extensive experience in customer support roles, particularly in handling calls, emails, and live chats, ensuring that every interaction is handled with care. Your goal of delivering detailed information to each customer resonates with my approach to service, as I believe clarity is key to customer satisfaction. I understand that you’ll provide product sheets and templates, and I am skilled at transforming that information into friendly and accurate responses in Turkish. With a strong focus on performance, security, and user experience, I ensure that each interaction is logged correctly and efficiently while maintaining the highest standards of communication. What specific metrics do you use to gauge the success of your customer interactions? Warm regards, Foraxis
$1,050 USD in 7 days
2.6
2.6

Hello, I'm a fluent Turkish speaker with extensive experience in customer care across phone, email, and live chat. Your focus on delivering detailed, crystal-clear responses resonates strongly, ensuring customers leave fully informed is key to building trust and satisfaction. My first priority would be thoroughly reviewing the product sheets and reply templates to ensure I can provide accurate, friendly, and consistent support. I'd also familiarize myself with your VoIP softphone and help-desk system to handle interactions seamlessly from day one. I can start immediately and offer flexible coverage tailored to your needs. My English reading skills will help me navigate internal notes efficiently while maintaining high-quality Turkish responses for customers. Do you have specific peak hours or preferred shifts for live-chat coverage?
$790 USD in 28 days
1.4
1.4

YOU ONLY NEED ONE DEVELOPER WHO GETS IT RIGHT THE FIRST TIME. HERE'S WHY I'M THAT DEVELOPER. I recently helped a client enhance their customer service experience, ensuring every interaction was seamless and effective. I'd love to do the same for you and deliver exceptional support for your Turkish market. We aim to create a reliable and friendly customer care line that provides clear and detailed information, ensuring every caller and writer leaves satisfied. Understanding your needs for detailed responses and effective communication, I can ensure every interaction is professional and user-friendly. With my expertise in customer support and 75+ 5-star reviews on similar projects, I rank in the top 1% among 75 million users. I'd love to chat about your project! The worst that can happen is you walk away with a free consultation. Regards, Aydon.
$750 USD in 7 days
0.4
0.4

A client came to me recently with a brief a lot like this one, and it was done and working sooner than they expected. Yours can move the same way. I specialize in customer support across various platforms and can ensure that every interaction is handled with care and precision. One person to talk to, updates as things move, and no waiting days for an answer. I prioritize clarity and thoroughness in responses, ensuring that every caller or writer leaves with complete, crystal-clear answers. My experience in managing customer interactions will help streamline this process. If you message me, the worst outcome is a free consultation and a clearer plan than you had this morning. What would make this a success for you? Regards, NicolasLouw.
$750 USD in 7 days
0.0
0.0

Your focus on providing detailed information to every customer interaction aligns perfectly with my approach to customer care. I understand the importance of ensuring that each caller or chat user leaves with clear, comprehensive answers. I’ll effectively utilize your VoIP softphone for calls, manage help-desk inbox responses, and engage with customers via the live-chat widget, ensuring a friendly and accurate Turkish response every time. My experience in customer service equips me to handle varying queries efficiently, and I can read English for internal notes to aid in our communication. I can start immediately and offer flexible coverage to suit your needs. Additionally, I will log all interactions in the help-desk system and provide weekly reports to identify recurring issues and suggest improvements. What specific hours are you considering for coverage? Regards, Jaryd Spalding
$1,150 USD in 7 days
0.0
0.0

I recently completed a project providing customer support for a leading e-commerce platform in Turkey, where I managed Telefon, E-posta, and Canlı sohbet interactions. My efforts resulted in a 30% increase in customer satisfaction ratings, thanks to thorough and clear communication. With over five years of experience in customer service, I specialize in creating friendly and accurate responses in Turkish. I understand the importance of providing detailed information to ensure every customer leaves satisfied, which aligns perfectly with your goals. To achieve your objectives, I will diligently transform provided materials into engaging, clear answers. I’ll maintain a proactive approach in documenting interactions and identifying areas for improvement, ensuring your customers receive top-notch service. Your project's success hinges on effective communication and execution. I am ready to start as soon as you need and can offer flexible coverage to meet demand. The difference between an average result and an exceptional one is usually decided before the work even begins. Regards, Vutomi
$750 USD in 7 days
0.0
0.0

⚠️ IF YOU’RE NOT HAPPY, YOU DON’T PAY. ⚠️ I have extensive experience in customer support, specifically for Turkish-speaking clients, ensuring every interaction leaves them with clear and comprehensive answers. My approach will focus on delivering friendly, accurate responses across calls, emails, and live chat. I understand the importance of attention to detail and will ensure all inquiries are handled thoroughly, even if it takes a bit longer. I can start immediately and offer flexible coverage to meet your needs. I will also provide weekly reports outlining recurring issues and suggestions for improvement. Feel free to message me if you'd like to see examples of my previous customer support work. Regards, Daniel
$750 USD in 7 days
0.0
0.0

Hi, My name is Param Ramanan form Rockfort Global based out of Adelaide. We can provide a reliable, fluent Turkish-speaking customer-care team to manage your Telefon, E-posta, and Canlı sohbet channels professionally. My team will ensure every customer receives clear, complete, and friendly answers while following your product information, templates, and escalation procedures accurately. We are comfortable working with VoIP softphones, help-desk systems, and live-chat platforms, with every interaction properly documented. We will also monitor recurring customer issues and provide a concise weekly report with practical improvement suggestions. Accuracy, patience, professionalism, and customer satisfaction will be our priorities. We can offer flexible shift coverage and are ready to complete your voice fluency verification before starting. Please google the name of our company or my name for more information. I request you to please connect with on the freelancer chat so we can discuss your needs further. Kind Regards Param Ramanan
$1,125 USD in 4 days
0.0
0.0

Hello, I am Mohammed From Tampa, FL. Building a remote customer-care line for the Turkish market necessitates a representative who ensures every interaction is clear and comprehensive. With over 8 years of experience in customer support, particularly in VoIP and live chat, I excel at transforming product information into friendly, informative Turkish responses. I'll use the VoIP softphone for seamless call management and respond promptly through the help-desk inbox. During each shift, I’ll actively engage in the live chat, ensuring no query is left unanswered. My English skills will assist in understanding internal documentation so I can provide accurate responses backed by product sheets and templates. I’ve successfully handled similar support roles, focusing on detailed problem resolution and proactive reporting. What recurring issues do you anticipate needing improvement based on market responses? Thank you.
$1,000 USD in 7 days
0.0
0.0

Hello, We at Resonite Technologies are excited to express our interest in your Turkish Call & Chat Support project. Our proven experience in customer support, combined with a dedicated team fluent in Turkish, ensures that we can meet your requirements effectively. Our representatives are skilled in providing detailed information, ensuring that every caller or writer leaves with clear and comprehensive answers. We understand the importance of maintaining high-quality communication, and our team is adept at handling Telefon, E-posta, and Canlı sohbet traffic seamlessly. We are ready to utilize your VoIP softphone for calls and manage messages through your help-desk inbox, ensuring prompt responses through the live-chat widget. Our flexibility allows us to adapt to your preferred schedule and coverage, prioritizing quality over speed. Deliverables include thorough documentation of all interactions and a weekly report highlighting recurring issues and suggestions for improvement. We look forward to discussing how we can support your project further. Best regards, Karthik B Resonite Tech
$2,125 USD in 7 days
0.0
0.0

Hi, I appreciate your focus on ensuring every interaction leaves customers with crystal-clear answers. That attention to detail is crucial for building trust in the Turkish market. I believe this approach will not only enhance customer satisfaction but also reduce repeat inquiries. I plan to utilize your provided product sheets and templates to craft friendly and accurate responses. My experience with VoIP softphones and help-desk systems will ensure seamless communication across calls, emails, and live chat. I’m also comfortable with English for internal notes, which can help streamline our processes. When do you envision starting the customer-care line? I’m flexible with coverage and can adapt to your needs. Let’s discuss how I can best support your goals.
$750 USD in 7 days
0.0
0.0

We wrapped up a very similar project recently, and seeing the client's vision come to life was incredibly rewarding. I'd love to help you do the same. From your job post, it sounds like you're after a fluent Turkish representative who can provide detailed, clear answers for Telefon, E-posta, and Canlı sohbet interactions. That’s exactly the type of communication we excel at. I have experience handling customer care through various channels and can ensure every interaction leaves your customers satisfied and informed. I am comfortable using VoIP softphones and help-desk systems, and I can provide weekly reports on recurring issues and improvements. If nothing else, you'll walk away with a free consultation and a few ideas that can help move your project in the right direction. If we're a good fit, we can build something amazing together. Regards, CJ.
$1,150 USD in 7 days
0.0
0.0

Your approach to customer care in the Turkish market is spot on. It's clear you value detaylı bilgi verme, ensuring every interaction leaves customers satisfied. One specific risk in this setup is the potential for unclear communication, which can frustrate customers and lead to negative experiences. If a caller leaves without the right information, it can damage trust and impact your brand's reputation. I'd start by crafting tailored response templates from your product sheets, ensuring clarity and friendliness in every reply. This not only improves customer satisfaction but also streamlines our communication process. Continuous feedback and revisions would be part of my routine to keep responses sharp and effective. Do you want to explore how we can get this sorted together? A free consultation could help clarify the approach, whether or not you decide to move forward with me.
$750 USD in 7 days
0.4
0.4

Hi there, we have recently completed a similar project. Your Turkish Call & Chat Support role sounds right up our alley and we would love to exceed your expectations. Providing detailed information is crucial, and I am committed to ensuring every caller and writer receives clear, comprehensive answers. My experience with VoIP systems and help-desk software allows me to deliver friendly, accurate responses in Turkish while efficiently managing all interactions. We have multiple 5-star reviews on similar projects and rank in the top 1% among 75 million users! While we might be new to Freelancer, we have over 5 years of experience off-site and I truly appreciate you taking your time to review our proposal and I would love to discuss this project more. Kind regards, Thaakier
$750 USD in 7 days
0.0
0.0

Bağcılar, Turkey
Member since Sep 2, 2026
$8-15 USD / hour
$750-1500 USD
$8-15 USD / hour
₹100-400 INR / hour
₹1500-12500 INR
₹600-1500 INR
$10-30 USD
$15-25 USD / hour
$5000-10000 USD
₹600-1500 INR
$8-15 USD / hour
$10-30 USD
$15-25 USD / hour
$30-250 USD
$750-1500 USD
$2-8 USD / hour
$10-30 USD
₹250000-500000 INR
$2-8 USD / hour
€200-300 EUR