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English-writing Customer Service Agent Online

Before you apply for this job, your cover letter should cover the following questions:

Which timezone you are in?

Which country you are in?

What do you do currently?

Do you have experience of working at home and chat with customers?

Are you in a stable situation, how long you think you can stay in this job?

Which language can you speak?

What about your typing speed?

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What I need the freelancer to do:

I am looking for someone 100 percent fluent in English (additional languages can be a plus), to act as a customer support agent via a text livechat.

Goal is to give answers to visitors asking us some questions via our live chat.

Ideally, this person has to be able to work to cover the full European time zone from Monday to Friday during work hours (based on GMT+2)

As work is not consistent over time, we would like to have you connected from Monday to Friday during work hours (based on GMT+2) and during this timeframe, we would pay you per task (= per number of single chat you have everyday).

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Key skills needed to do the job well:

You need to be a good english writer (if you are fluent in other languages this can be a plus!)

You need to be available and connected for this job from Monday to Friday during European work hours (based on GMT+2) from 8:30am to 6:30pm.

When someone want to chat, you need to answer quickly.

You'll need to understand our service and the service we provide in order to answer to people. But we'll help you on that and it's simple to understand. :)

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What I think a successful engagement will look like for me as a client:

Making sure you are professional in your behavior and in your answers.

Making sure you don't make any mistakes in English is important to us (really small mistakes are OK).

Making sure your answers are always funny and positives is also very important to us.

Making sure your average response time is really short is important to us.

Payment

You can get up to 120 usd per week.

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We look forward to learning more about you and working with you!

Best,

Alex

Communication: Chat

Skills: Customer Service, Customer Support

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About the Employer:
( 4 reviews ) Lille, France

Project ID: #10601012

37 freelancers are bidding on average $443 for this job

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