Full-Time Customer Support & Technical Specialist

@artiboria

Choosing me as your Full-Time Customer Support & Technical Specialist would be like recruiting an all-star for your team. With a solid background in Customer Support, Live Chat, Help Desk and Marketplace Operations, combined with my strong technical knowledge—VPN routing, browser cache/incognito modes, app deep links—I can offer the perfect combination of skills necessary to excel in this role. My experience also extends to navigating various e-commerce platforms including the likes of Walmart, Amazon and Shopify so handling marketplaces like GamsGo will be a smooth sail. Additionally, my linguistic competence in Spanish and English (with a strong command over French and German) not only allows me to employ intricately translated macros and AI tools but it also aids to effectively deal with customer dissatisfactions or escalations. Your preferred schedule of Position 1 or Position 2 doesn't pose any problem for me as I am open to working flexible hours on day shift or night shift depending on your requirements. Being weathered in diverse time zones, I reckon working as per Spain Time isn't an issue either. In closing, I bring accountability and efficiency to your team. My track record of meeting strict SLA guidelines is a testament to my punctuality and commitment. Let's talk further about how I can contribute optimally by leveraging my proficiency into providing an impeccable customer experience on e-commerce marketplaces!

@inertiasoftltd

Hello, As a seasoned professional with a solid background in Technical Support and Customer Care, I believe I am the perfect match for this role. My dedication and attention to detail have enabled me to navigate complex customer challenges effectively and manage them in a timely manner, all while ensuring optimum customer satisfaction. In addition to my technical skills, I am a proficient communicator in Spanish, English, French, and German. Multi-lingual assistance has proven greatly beneficial in my previous roles, where I used established templates, macros, and AI translation tools to deliver consistent support across various languages. My fluency also extends to technical elements such as VPN routing, browser caches/incognito modes, deep linking for mobile apps, and streaming platforms authentication which are essential for the success of this position. I understand the importance of reliability in a role like this which is why I can assure you of having a stable PC/Laptop, backup power sources, plus an excellent internet connection. My high punctuality allows me to strictly adhere to response time targets (SLA), an attribute that will aid me in differentiating genuine service defects from user configuration errors and escalating valid issues. With all these skills combined with 8 years' experience in similar roles and successfuly boosted website presence with WordPress, Shopify among others helping businesses stand out I am Thanks!

@razmiks2

Hi, I’ve supported digital subscription users through live chat and ticket resolution, including dispute management on marketplaces. I’m comfortable guiding customers step-by-step through VPN routing basics, safe portal access, and streaming authentication troubleshooting. I’ll use structured macros for Spanish and English responses, with clear forensic evidence statements when mediation requires technical defense. For account onboarding, I’ll help verify Master Key redemption and handle smart TV pairing flows with 8-digit codes, plus iOS/Android deep-link steps. I’ll also apply consistent QA to distinguish genuine service defects from cache, incognito, or configuration issues, then escalate valid faults quickly to meet SLAs. Best, Razmik