
Closed
Posted
I need a quick, reliable pair of hands to take over my WhatsApp inbox for one full day. The sole goal is to answer incoming customer questions promptly so no query sits unanswered for long. Here’s what the day will look like: new messages arrive, you read the customer’s question, check the simple FAQ I provide, and send a clear, friendly reply. When the question is outside the FAQ, you tag me and I’ll step in—no guessing required. I will share temporary access to the dedicated WhatsApp Business account (via WhatsApp Web) and a concise response guide before we start. Communication between us can stay on WhatsApp or Google Sheets for quick coordination. Payment is a flat 100 000 IDR for the single-day shift. Deliverables (acceptance criteria) • All chats received between the agreed start and end time get an initial response within 5 minutes. • Answers follow the wording or intent in the response guide; any out-of-scope question is escalated to me. • A brief log (time, customer name, topic) is left in the Google Sheet so I can review the interactions afterward. If you are comfortable covering a full day, typing fast, and keeping a friendly tone, let’s lock in the date and get started.
Project ID: 40621259
11 proposals
Remote project
Active 5 days ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
11 freelancers are bidding on average ₹1,004 INR/hour for this job

Hi there, I reviewed your project: WhatsApp Customer Chat Support and it aligns well with my experience in Virtual Assistant, Google Sheets, Customer Support, Customer Service, Time Management, Typing, Social Media Management. I focus on delivering quality work with clear communication, organized execution, and practical strategies that support long-term results rather than short-term fixes. Based on your requirements, I can assist with planning, execution, optimization, and ongoing support while keeping the workflow efficient and goal-oriented. I’m comfortable adapting to different project scopes and can work independently while maintaining regular updates and timely delivery. I’d be happy to discuss the project further, understand your priorities, and suggest the best approach before getting started. Best regards, Simran
₹1,500 INR in 38 days
4.2
4.2

Hi! I’m interested in your project and would be happy to help. I’m someone you can rely on to communicate with customers in a friendly, professional, and timely manner. I’m organized, detail-oriented, and I know how important it is to make sure every message gets a prompt response. I learn new processes quickly, so getting familiar with your FAQ and following your response guide won’t be an issue. If a customer asks something outside the provided information, I’ll simply pass it on to you instead of making assumptions. I’m comfortable using WhatsApp and Google Sheets, can manage several conversations at once, and always stay polite and patient, even during busy periods. Keeping response times under five minutes is something I’m confident I can do. I’d love the opportunity to support your business and make sure your customers have a smooth and positive experience. Thank you for considering my application—I look forward to hearing from you! I’d love the opportunity to support your business and make sure your customers have a smooth and positive experience. Thank you for considering my application—I look forward to hearing from you!
₹1,100 INR in 40 days
0.6
0.6

Hi there! Unanswered WhatsApp messages burn customer trust fast, but keeping response times under 5 minutes without missing a beat is my specialty. Having managed live customer communication and Google Sheet tracking funnels, I’ll ensure zero delays and seamless escalation for your single-day shift. As a bonus, I’ll include custom quick-reply templates for rapid typing and a post-shift chat sentiment breakdown. Check my work here: https://www.freelancer.com/u/AdStar360?sb=t. Let’s start a chat today to lock in your date—what specific time zone and 8-hour window do you need covered for your shift?
₹1,500 INR in 40 days
0.0
0.0

As an experienced customer service professional with 12 years behind me, your project speaks to the core of what I do best - providing top-notch support to customers and ensuring their inquiries are promptly resolved. Throughout my career, I have been entrusted with delicate and time-sensitive tasks, responsive to the customer's needs and providing genuine resolutions. In addition to my vast range of experience, I have an innate ability to assess FAQ resources quickly to provide accurate responses. If a question falls outside the purview of the guide you provide, you can trust me to promptly escalate it to you without any guesswork involved, ensuring quality and aligning closely with your requirements. Lastly, my proficient typing skills coupled with years of delivering excellent service without compromising clarity or efficiency would be vital for maintaining your specified turnaround time. Additionally, I am also well-versed in using communication platforms such as WhatsApp and Google Sheets for seamless coordination. To surmise, I can assure you not just satisfactory but exemplary results from our collaboration on this project. Let’s discuss further!
₹800 INR in 40 days
0.0
0.0

Hello, I’m interested in managing your WhatsApp inbox for one day. I have 11 years experience in admin and customer service. I’m a fast typist, friendly, and used to replying to customers using FAQ/SOP. I can reply within 5 minutes and will log everything in Google Sheets. I can start immediately. Thank you.
₹1,000 INR in 40 days
0.0
0.0

THE RIGHT FREELANCER SAVES YOU TIME TWICE. ONCE DURING THE PROJECT, AND AGAIN AFTER IT'S FINISHED. I noticed your focus on ensuring no customer query goes unanswered. That’s crucial for maintaining satisfaction. Recently, I handled a similar one-day customer support project, where I managed a busy inbox. I maintained a response time of under five minutes, which led to a significant increase in positive feedback from customers. I pride myself on reliability and clear communication. You won’t need constant revisions; I ensure my work aligns perfectly with your guidelines from the start. For this project, I would first familiarize myself with the FAQ and your response guide. Then, I’d monitor incoming messages closely, ensuring prompt, friendly replies, and tagging you only when necessary. Let’s connect and make this day seamless for your customers! The difference between an average result and an exceptional one is usually decided before the work even begins. Regards, EnriqueHR
₹750 INR in 7 days
0.0
0.0

Hi hope you are doing well I am available to do this job because I am experienced as virtual assistant.I believe this job is same as I done before.I can do for you including following task WhatsApp handling Email handling Client engagement Calendar management Cold calling Customer care support Chat support Bookkeeping Financial task Clerical task Time management CRM Data entry Excel formulas MS office Let's discuss further in details
₹1,000 INR in 40 days
0.0
0.0

★★★ TOP 1% IN FREE LANCER WORLD ★★★ ★★★ 20+ Year Experience in IBD being CMD★★★ ★★★ 200+ Country Satisfied Clientele ★★★ ★Linkedin★ ★Data Entry★ ★Business Plans★★★ ★★★ Operational Strategic planner Customer Support 24*7★★★ ★★★Excel/Word Operation★★★ ★★★Chat Support★★★ ★★★Calling Support★★★ ★★★Business Plans / Marketing Strategy ★★★ * Digital Marketing★★★ ★★★Social Media Marketing ★★★ ★★★Internet Marketing ★★★ ★★★Any type of Data Projects★★★ ★★★★★★ Regards, ★★★CMD★★★ ★★★PVSYS GROUP (INDIA)★★★ ★★★IF YOU THINK THEN I CAN★★★
₹750 INR in 40 days
0.0
0.0

We recently helped a business streamline their customer support process, ensuring no inquiry went unanswered. I can help you achieve the same goal by efficiently managing your WhatsApp inbox for a day, delivering prompt and friendly responses to your customers. I understand you need someone reliable to respond to inquiries within 5 minutes and follow your specific response guide. Clean, professional communication is essential, and I am ready to maintain a seamless workflow. With my experience in customer support and quick typing skills, I am confident in handling this task. We have 75+ 5-star reviews on similar projects and rank in the top 1 percent among 75 million users. Looking forward to collaborating with you. Regards, MORNE.
₹750 INR in 7 days
0.0
0.0

Hi there! I would love to take over your WhatsApp inbox for the day and ensure every single customer gets a prompt, friendly, and accurate response. With over 4 years of professional experience in customer success management, corporate account management, and high-volume communication, I am exceptionally fast at handling live chats, multitasking, and keeping conversations structured. I completely understand the importance of quick initial response times (within your 5-minute target) and keeping a clean log in Google Sheets as requested. I am organized, detail-oriented, and ready to follow your FAQ and response guide seamlessly while escalating anything out of scope right away. Let's get this locked in and make your support day completely stress-free! Best regards, Mariam
₹890 INR in 40 days
0.0
0.0

Bengaluru, India
Member since Aug 2, 2026
$30-250 USD
₹1500-12500 INR
$30-250 USD
₹12500-37500 INR
€8-80 EUR
$8-15 USD / hour
₹400-750 INR / hour
₹400-750 INR / hour
₹12500-37500 INR
₹12500-37500 INR
$15-25 USD / hour
₹12500-37500 INR
₹750-1250 INR / hour
₹100-400 INR / hour
₹600-1500 INR
₹12500-37500 INR
$2-8 USD / hour
$250-750 USD
$8-15 USD / hour
₹600-1500 INR