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Customer Sevice

$15-25 USD / hour

Closed
Posted over 6 years ago

$15-25 USD / hour

PRIMARY RESPONSIBILITIES: Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.
Project ID: 14867855

About the project

9 proposals
Remote project
Active 7 yrs ago

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9 freelancers are bidding on average $18 USD/hour for this job
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Greetings sir, i am an expert freelancer for this job and your 100% satisfaction is assured if you allow me to serve. Here is the reason. Why you should pick me? a) I am a very expert and have the same kind of experience of 5 years. b) I work very hard (16+ hours a day and 7 days a week) and also very fast so... it will be done very soon than most of the other providers c) And most important part is my policy: "I will give you (to my client) life time support (as long as you keep relation with me). And fix any bugs/problem without any cost. So, don't ever worry about me” Please sir, leave a reply ASAP, as I am waiting for your kind reply
$15 USD in 40 days
5.0 (318 reviews)
8.1
8.1
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Hello; I am interested in the job of providing Customer Service to your business. I am a native English speaker with good communication skills, both written and oral, grammar skills and excellent customer service skills. I have held previous virtual assistant and customer care positions in which I carried out my duties professionally and offered quality assistance.I will be able to apply my skills as needed and offer professional customer service to your business. I look forward to speaking with you further. Thanks! Allison A Johnson
$16 USD in 40 days
5.0 (2 reviews)
5.1
5.1
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Dear Sir/Madam My name is Kemardo Hynes, Customer Service Representative reporting for duty. I would like the opportunity of discussing this proposal with you. I am confident of being a great asset to your company as I have worked at Humana for a year with their Medical, Benefits, Claims and Dental departments, where I handled Medicare and Medicaid health plans. I was contracted with Keais Records Retrieval and was a great asset to the company. I have also sold affordable health insurance for Versatel Marketing in the USA. I have almost 2 years of experience in the call center industry and over 3 years in customer service. This allows me to be able to handle your clients in a patient, professional and gentle manner which I have no doubt will bring about success to your already superb company. I am capable of handling high-pressure and stressful work. I am a team player and will do what is necessary to accomplish the task ahead with professionalism and I assure you that if hired, my expertise will be displayed in the greatest possible way. I am good at building rapport with the customers, I have excellent verbal communication skills and telephone manner along with experience in using a call center dialing system. I look forward to an interview with you so that we can discuss this further. Thank you. Kind Regards Kemardo Hynes
$17 USD in 40 days
5.0 (1 review)
4.5
4.5
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Surely cut the costs of your company to nearly 50 percent and would increase the profit scales, we are the leading outsourcing service provider
$15 USD in 40 days
5.0 (8 reviews)
3.1
3.1
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After reviewing job details I believe I'm the best fit for this position. I am offering Phone support Order taking After hours answering Live chat service Email support Virtual Assistance Data entry Data search Email marketing Bookkeeping I am offering all these services in best price and great quality service. Feel free to get back to us for further discussion. Thanks Kyle Stone
$22 USD in 40 days
5.0 (1 review)
2.2
2.2
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A proposal has not yet been provided
$17 USD in 20 days
0.0 (0 reviews)
0.0
0.0
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OVER TEN YEARS CALL CENTER BACKGROUND • Excellent customer service/sales skills • Strong computer knowledge • Excellent typing skills • Strong training and presentation experience (verbal/written/PowerPoint/facilitation) • Strong command of the English language (written and oral) • Excellent understanding of call center industry and atmosphere • Great with power point presentations • Team player • Dedicated
$22 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I believe that my more than 8 years of experience in the outsourcing industry as well as from an international IT company like SUN Microsystems would be of enormous benefit to your organization. I have played a major role in promoting the growth and success of my current firm, Your Virtual World. My current tasks include meeting with international clients to discuss the company’s products and services, closing deals and contracts for various outsourcing services, maintaining good relationship with existing clients, plus other operational functions. In addition, my experience with YVW has provided me with the extensive experience in communicating information between clients and technical/non-technical personnel. I am an effective organizer and planner. My outgoing and friendly nature allows me to interact well with staff members at all levels and with clients. I also possess technical, negotiation, and vendor management skills.
$16 USD in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

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Nigeria
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Member since Aug 7, 2017

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