● MBA (Systems) with 11.5 years of experience in analyzing information system needs, evaluating end-user requirements, designing custom solutions and troubleshooting complex information systems
● Administered IT networks as part of the team engaged in managing, administering and designing Windows 2003\ 2008\ 2012\ 2016 Active Directory Domain Services
● Highly resourceful and proficient in configuration and management of Active directory, Users & Group, DHCP, DNS Server, Proxy Server, Group Data Share Server, FTP Server and IIS of Dell and HP Storage Device
● Facilitated daily backup & restoring operations using Symantec Backup Exec 2012
● Facilitated Microsoft Hyper-V, DNS Server, VM ware 5 & 6.7, Azure VM on cloud, VM clone, Replication & Clustering.
● Comprehensive understanding & proficiency in LAN/WAN administration, server configuration, desktop support, technical procedure documentation and client relations
● Gained experience in managing servers and providing prompt & timely 24x7 support to clients on various issues while managing global helpdesk and training team members on the same
● Delivered network maintenance support and responded to outages during off-hour software deployments within established Service Level Agreements (SLAs)
● Excellent communication & interpersonal skills with proven aptitude in resolving complex networking, hardware and software related issues