Organizational Issue Story

Your final course project will be a fully detailed, descriptive, and evidence-based story of your organizational issue drawing on the assignments and activities you have completed in the course so far. It will include descriptive background and context about the organization and the issue. Instructions Complete the final project template attached. The company to discuss is a make believe company called BEC. Here is an overview of the issue:: The Building Edge Center (BEC) is a known organization whose primary focus is on working with children and youth with disabilities. Over the last few decades, this center has been known for providing exceptional service and quality services to children resulting in a positive reputation amongst children and parents. Each year, the BEC holds a questionnaire that is designed to analyze its levels of satisfaction in a variety of sectors such as training, recognition of employees, communication, professional development, communication, and several other areas. The results from last year displayed a drop in staff satisfaction for both professional development opportunities and communication between departments. Based on the annual report results from staff, the BEC Center put forth effort to improve the quality of its operations. Yet, the study findings displayed a lower level of staff satisfaction with contact amongst other departments and with professional development openings. The expected performance is to produce a system where staff will be pleased with both the professional development options and communication amongst departments. The current condition is defined by the fact that counselors lack access to direct communication with their superiors and those in other departments. At the current time, communication is only done by electronic means such as email. Also, staff expressed an even smaller level of satisfaction with the current professional training options. The center fails to supply morale and employee motivation at satisfactory levels. It struggles with also providing direct and open communication between departments which is vital to its service quality. As a result, the gap impacts stakeholders as well organizational efficiency but all stakeholder interests. Counselors are exhausted and displeased, which creates a lower level of work quality. These consistent decreased levels of contact satisfaction can potentially imperil the expected treatment outcomes. This, in turn, can also create poor relationships within and between teams. References: Minimum 10 scholarly sources u Length: 10–15 pages plus the title page, references, appendices or exhibits. Font and font size: Times New Roman, 12 points.