Customer Support Representative

Closed Posted 6 years ago Paid on delivery
Closed Paid on delivery

I need a customer support representative to handle email, chat and phone calls. It is for a software development firm based out of Maryland, US. You must work in the US Eastern time zone (New York Time) and must stay online during this time. We often run marketing campaigns and as a result get lot of emails, chat requests and phone calls. I will provide everything you need to know. Honestly, the volume of calls and emails is low. You may get 3-4 calls a day and 4-5 emails but I need someone to be available to monitor the incoming requests. Time is of essence here. There is cut-throat competition in the services industry and I expect to provide instant support to the users. So the workload will not be heavy but you have to be online during the day and monitor chat dashboard to see who arrives on the site and initiate a chat with them and answer any questions they may have. Similarly, take calls and provide information. If you have any technical background that will be very helpful otherwise just forward the call to the technical person or take a message from the client and ask technical team to call the client back.

1. Good experience with Google Analytics so that you can view online users in real time

2. Any experience with Google Adwords will be helpful (but not required)

3. Must have prior experience of working in a similar role

4. Must have excellent communication skills and English (US accent preferred)

5. Quick learning ability

6. Experience in marketing will be a huge PLUS

7. Use skype, viber, whatsapp etc to stay in touch with the technical team.

I don't mind if you want to work on multiple projects (other freelancing projects) along with this one but you must work diligently. Our marketing campaigns are expensive and if we lose out clicks to missed calls, missed chat requests and emails then that results in a tremendous loss for us.

If you do a good job, I will retain you on long term basis and may add to your role and responsibilities and also increase the budget so that you can focus on my work only.

Please write HAYHAY in the first line of your response for your bid to be considered. I will delete all bids not following this instruction.

Happy bidding!

p.s. If you are selected, I will expect you to start work immediately.

Customer Service Customer Support Email Handling English (US) Translator Phone Support

Project ID: #13930416

About the project

25 proposals Remote project Active 6 years ago

25 freelancers are bidding on average $511 for this job

itsmugunthan

*HAYHAY *********** Dear Hiring manager, I have gone through your job posting and become very much interested to work with you. I am an expert in these fields. I have already completed several projects like and I hav More

$565 USD in 10 days
(47 Reviews)
7.0
sarbjeet911

HAYHAY Hello Sir/Madam, Love to start working with you. I have done similar type of work for many clients. Recently I completed a similar project for US based E Com website. I have 4 year Bachelor degree in Inform More

$500 USD in 24 days
(1 Review)
5.0
optimuzz

HAYHAY Greetings. I am Riyad from Bangladesh. I have over 4 years of telemarketing experience working in B2B and B2C projects from US, UK, Canada and Australia. I am fully dedicated, hard working and goal oriented More

$444 USD in 7 days
(4 Reviews)
4.8
VOTIKO

Outbound call Center Services / B2B & B2C Lead Generation Services / Telemarketing Services / Market Research & Surveys / Inbound Call Center Services / Inbound Sales Services / Enquiry Handling Services / Help Desk & More

$250 USD in 10 days
(4 Reviews)
4.8
erinkennedy

Dear Sir/ Madame, Getting you totally satisfied is my main key in freelancing world so I would be pleased to put my higher education and freelancing career in achieving your project goals perfectly as you deem accord More

$361 USD in 3 days
(6 Reviews)
4.1
mahanamasachini

Dear Sir/Madam, I am Sachini, a 22 year old professional freelancer currently looking for a company to work with on a long term basis. I have experience in customer support(both phone and email) for over 2 year More

$833 USD in 30 days
(16 Reviews)
4.7
schoudhary1553

Greetings sir, i am an expert freelancer for this job and your 100% satisfaction is assured if you allow me to serve. Here is the reason. Why you should pick me? a) I am a very expert and have the same kind o More

$750 USD in 10 days
(1 Review)
3.0
FutureAp

Dear Employer, I have 9 years of work experience in,Payroll management, Data Processing, Data Entry, Order Management, Web chat, Book keeping, and Email Management services. I am certified PMF professional from RBS More

$611 USD in 30 days
(2 Reviews)
2.5
webcont75

HAYHAY Greetings, This is regarding the project you recently posted; I have done similar work for my various clients. I've never missed a deadline and usually finish work well in advance of the deadline. > I work on More

$250 USD in 30 days
(2 Reviews)
1.4
wiisetech

Hi, Ready to start it right now. I am experienced and fast in this work. Will give you the work according to your satisfaction and as per your requirements. Will provide you my best services. Waiting for your reply More

$333 USD in 10 days
(1 Review)
1.5
andreamgroomes

HAYHAY I am professional and reliable. I have been performing high quality customer service work for over 20 years. I can get the job done right for you. I reside in York, PA.

$278 USD in 5 days
(0 Reviews)
0.0
Ahnaf1989

HAYHAY Hello. I am a very hard working and dedication person with fast learning abilities. I have done Master in Computer Sciences. And currently looking for a permanent job. The job you have is a type I have been l More

$300 USD in 10 days
(0 Reviews)
0.0
prashushinde9

I want to discuss this project with you further, let me know the best suitable time for you to schedule the meeting, Feel free to message me at any time, i used to be online 14 hrs in a day on this website so probably More

$773 USD in 20 days
(0 Reviews)
0.0
sandeepnegilive

HAYHAY My current project: In my current project, my day-to-day work includes managing a team of 4 people for Quickbooks Technical Support ( United States). Monitoring our website visitors on Google Analytics , g More

$555 USD in 10 days
(0 Reviews)
0.0
rafiafghan77

Sales, Marketing & Strategy Executive Business Development / Product Management / Market Strategy / Contractor Professional Profile: Strong management career providing leadership, focused mission building, strategic More

$288 USD in 10 days
(0 Reviews)
0.0
shabazm

HAYHAY Hi there, please do not accept the bid. First, would like to know about the website and level of expertise of the technical team attached. Furthermore, a 7-day run can be done. I have been providing custo More

$500 USD in 7 days
(1 Review)
0.0
abdurrahman24

HAYHAY Hello, I'm a freelancer from New York, US. I have been working as an office assistant in a library on a part time basis. As part of my job, I'm very familiar with Microsoft Office and other skills including goog More

$611 USD in 3 days
(1 Review)
0.4
ketrapolydore

HAYHAY Dear Hiring Manager I would like to extend my interest in the vacancy of the customer support position. I worked virtually for for 2 years plus as a reservation agent and customer service representative for a p More

$250 USD in 7 days
(0 Reviews)
0.0