READ! Autoresponses will be rejected.
1. You must be fluent in English (very fluent) as the people that you will need to communicate with are English speakers. You will be both speaking with (phone) and writing emails directly to English speaking clients---So, strong communication skills in English are a must. You must also be able to write very brief list and Executive summaries.
2. You must be an organized thinker and priority setter. Your primary task is a facilitator. Your job primarily is to free up time for the business owner. Our business develops websites, does internet marketing (SEO, etc.) and social media marketing (Facebook and Twitter primarily). We work with a team of contractors and freelance vendors to complete task who are on our SLACK channel daily. Accordingly, part of your job will be checking on the status of long-term goals like "website development" or "customer reviews" or "XYZ's websites improvement." Most often you will not actually have to do the work; however, you will need to be able to ask the member of the team what they need for their part of the job, the timeline for doing the job, and report whether things are on track or not on a daily/weekly basis. So, you need to have the confidence to ask as many questions as you need to of all parties involved in any project and then pin down the people for a definable answer (a big part of this job will be attention to detail, reading instructions, and analyzing things---please write the word "detail" in all-capital letters (all caps) when you respond to this job otherwise I will not consider your response). Accordingly, you will be on our SLACK channel where the project management contractor is, the programmers, the business owner, etc... And, you will ensure that these things move along smoothly. You will also take that information, track it (schedule it), provide summaries to the manager of our company, and provide ongoing communication with the clients (via email/calls).
3. Availability between 9 AM and 2 PM (New York time zone) on Monday thru Friday. That is basically the time everyone is available on slack and since many of projects involve communication with and between multiple contractors (all of whom are on our slack channel (write slack in all lower case letters at the conclusion of your proposal) during those times, and since you would be responsible for scheduling and keeping track of timelines, you too would need to be available during these times).
4. Personal Communication Tools. You will need a communication device that is a consistent number that can be contacted if necessary for telephone calls.
Looking for a top-notch assistant that will act as a liaison between other freelancers and company owners. This will involve both communications with those contractors/freelancer and management as well as customers on a daily basis. You must have both excellent written and speaking communication skills. You must also have an acceptable method of answering incoming calls so that you are available for return calls if needed.
YOU MUST BE DETAIL AND SCHEDULING ORIENTED (you will need to be an expert in using a calendar program and getting all the parties to do so as well) as your primary job will be to take 'big task' from the management then to ask the team which part of these tasks that they will be handing, get them to commit to a schedule, then follow up with them (and in daily written communication to both clients and our business management team) to ensure everything is staying on track.
We have never tried anything like this before with our firm. So, it is likely that we may hire more than 1 person for this freelance position. In the case that we do, each will have their own projects and task to oversee.
Finally, please provide a 1-3 paragraph bio about yourself. Please give a 'bid' for the first week after then we will figure out rate going forward.
READ THIS ENTIRE DOCUMENT VERY CAREFULLY (Sorry I wasn't more specific with the "READ!" which I fear now might have been misunderstood as just referring to the Autoresponses). Please submit a PROPOSAL based on the elements of the project above. Please carefully complete your proposal as it will be invaluable to me in evaluating them. A complete response is highly welcomed! ALSO, please realize that the 'bid' is just for the 1st week of work to see if we all work well together (after that we can figure out a going forward rate). THAT'S IT. GOOD LUCK!
21 freelancers are bidding on average $50 for this job
Good Day, Hope you are doing great, I have experience of CSR and can perform your task in timely manner. Kindly pm me so that we can discuss further. Thanks.