
Closed
Posted
Paid on delivery
Luxury Watch & Jewellery ERP + CRM – Full-Stack Development We are looking for an experienced Full-Stack Development Team / Developer to build a custom Luxury Watch & Fine Jewellery ERP + CRM platform for a retail and wholesale business. The system will combine CRM, omnichannel lead management, serialized inventory, POS, sales, repairs, memos/consignment, financing, purchasing, invoicing, customer management, and third-party integrations into one centralized platform. The goal is to create a modern, scalable and secure business management system specifically designed for high-value watches and jewellery. Core Modules 1. CRM & Lead Management * Omnichannel lead capture * Shopify abandoned checkout leads * Instagram DM integration * WhatsApp Business integration * Podium Calls & Webchat integration * Unified customer profiles * Automatic lead assignment * Follow-up tasks and reminders * Kanban-style sales pipeline * Complete activity timeline 2. Watch & Jewellery Inventory * Unique watch serial number tracking * Brand, model/reference, condition and year * Box & papers/warranty tracking * Service history * Jewellery karat and weight tracking * Diamond 4Cs * GIA/IGI/HRD certificate management * BIS HUID tracking * Multi-store/vault inventory * Shopify inventory synchronization 3. Repairs & Service Management * Repair intake/job sheets * Customer and item information * Condition photographs * Repair workflow management * Technician/karigar assignment * Parts and labour costing * Repair invoicing * WhatsApp/Email status notifications 4. Memo & Consignment Management * Customer memo-out / approval sales * Vendor/dealer memo-in * Return due dates * Automated reminders * Approval workflows * Convert memo to sale * Return items back to inventory * Settlement tracking 5. Customer 360° & Clienteling * Complete customer profile * Purchase history * Lifetime customer value * Active memos * Repair history * Financing information * Conversation history * VIP wishlist * Watch/jewellery sourcing requests * Birthday and anniversary reminders 6. Sales, Quotations & Returns * Professional quotation generator * Serialized product information * Gold purity and diamond specifications * Discounts and taxes * Trade-in/old gold purchase * Returns and refunds * Inventory restocking * Full/partial refund workflow 7. Financing Management * Financing application tracking * Link financing with sales opportunities * Legacy Capital integration * Application status synchronization * Funded amount and customer down-payment tracking 8. User Management & RBAC Different access levels will be required for: * Super Admin * Store/Sales Manager * Sales Consultant * Vault/Inventory Operations The system should include detailed permissions, login history and audit logs. 9. Purchase Management * Vendor management * Purchase Orders * Goods Received Notes (GRN) * Vendor ledger * Purchase history * Approval workflows 10. POS * Serial/SKU lookup * Barcode scanning * Cash/card/financing/trade-in payments * Register and shift management * Cash reconciliation * Multi-store/multi-till support * Offline transaction handling and synchronization 11. Invoicing & Receipts * GST-ready invoices * HSN/SAC support * Gold purity and diamond certification references * Partial payments * Credit notes * Discount approval trails * Digital PDF invoices * Branded sales receipts * Receipt history and reprinting 12. Layaway Management * Installment-based inventory holds * Deposit configuration * Payment schedules * Automated WhatsApp/Email reminders * Overdue payment handling * Inventory release rules 13. Third-Party Integrations The platform will require integrations with: * Shopify * WhatsApp Business Cloud API * Instagram/Meta * Podium * Offerly * Legacy Capital * QuickBooks Online * Future marketplace integrations such as Etsy/Amazon Shopify should support bidirectional synchronization of products, inventory, pricing and orders. Proposed Technology Stack Frontend * [login to view URL] * React * TypeScript * Tailwind CSS Backend * Node.js * NestJS * REST / GraphQL APIs Database * PostgreSQL Queue & Background Processing * Redis * BullMQ Authentication & Security * JWT * Bcrypt * Role-Based Access Control * Audit logging The proposed architecture is modular and intended to support high-volume webhook processing, scheduled notifications and integrations. Developer Requirements We are looking for someone/team with strong experience in: * Full-stack web application development * React / [login to view URL] * Node.js / NestJS * PostgreSQL * REST & GraphQL APIs * Shopify API * WhatsApp Business Cloud API * Meta APIs * Payment/financing integrations * ERP/CRM development * POS systems * Inventory management * Role-based authentication * Webhooks and background jobs * Cloud deployment Experience with jewellery, luxury retail, watches, POS, ERP or CRM systems will be a strong advantage. Expected Deliverables The selected developer/team will be responsible for: 1. UI/UX implementation 2. Frontend development 3. Backend/API development 4. Database architecture 5. CRM implementation 6. ERP modules 7. POS implementation 8. Third-party API integrations 9. Authentication & RBAC 10. Notifications 11. Reporting & dashboards 12. Testing and bug fixing 13. Deployment 14. Technical documentation 15. Post-launch support Estimated Timeline The current estimated development timeline is 6–8 weeks, starting after API credentials, technical documentation and database/schema approval are available. A 30-day post-launch bug-fix warranty is included in the proposed scope. When Applying, Please Include Please provide: * Your relevant ERP/CRM/POS projects * Links to previous work/GitHub/portfolio * Experience with Shopify & WhatsApp APIs * Experience with complex inventory systems * Proposed development team size * Estimated timeline * Fixed-price or milestone-based quotation * Technology stack you recommend * Any questions or concerns about the scope Please apply only if you have experience developing complex business management platforms and can take ownership of both frontend and backend development.
Project ID: 40680242
74 proposals
Remote project
Active 2 days ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
74 freelancers are bidding on average ₹56,566 INR for this job

Serialized inventory plus offline POS sync is where this build gets real, watches need per-unit history, jewellery needs karat and 4Cs on the same SKU model, and the POS must reconcile once back online without duplicating tills. I'll model the schema around serialized units, wire Shopify and WhatsApp Cloud webhooks through BullMQ with retries, and build RBAC with audit logs from day one. Shopify inventory sync must be idempotent, or memos and vault moves will double-count stock. Past ERPNext, Shopify and POS work here: https://www.freelancer.com/u/shayankhan333 1) Legacy Capital and Offerly, do you have API docs already? 2) Milestone-based or fixed? Let's get this moving. Shayan
₹50,625 INR in 9 days
2.6
2.6

Hello, I am a Full Stack Developer with 15 years of working experience and I can build Luxury Watch website, Jewelry ERP + CRM as per your requirements that you have mentioned in the project description. I will make these sites with modern, clean and good UI along with faster loading speed so it performs well also. It will have all the features you have mentioned like sales module, POS etc. I can complete work with best quality and quickly. Looking forward to hear from you.
₹50,000 INR in 5 days
2.2
2.2

As a seasoned Full-Stack Developer with extensive experience in building custom solutions, I firmly believe I'm the best fit for your Luxury Retail Management System. My expertise spans everything you're looking for, from CRM and Sales Management to Inventory Tracking, Repairs & Servicing, Memo & Consignment, Customer 360°, Quotations & Returns, Financing, User & Role-Based Access Control (RBAC), Purchase Order Handling, POS Integration, Invoicing & Receipts, Layaway Management and Third-Party Integrations. Using a robust technology stack - such as Oracle + Java + Angular/React/Vue.js for frontend/devops/database work - we can build a scalable, secure and user-friendly system that performs all the core functions you need and supports seamless third-party integration with Shopify, WhatsApp Business Cloud API, Instagram/Meta + more. Most importantly, I don't just treat each project as a one-time gig but strive to foster long-term relationships by providing more than just professional technical assistance. With me as your development partner, rest assured I share your vision of not just an attractive digital product but one that is easy for both customer use and business management; fast, responsive and built with long term growth in mind. Let's bring your digital vision to life together!
₹37,500 INR in 7 days
0.0
0.0

Hi, I’m interested in working on your project and can help you build a clean, responsive, and reliable e-commerce website with a properly categorized product catalog. I have experience working with modern web technologies and can handle both the frontend and backend, including: Product categories and subcategories Product listing and detailed product pages Search, filtering and sorting Responsive design for mobile, tablet and desktop Admin/product management Shopping cart and checkout functionality User authentication and account management Payment gateway integration Database/API integration SEO-friendly page structure Performance and security optimization Testing and bug fixing I’ll first understand your existing requirements/codebase and then implement the required features without unnecessarily changing working functionality. My focus will be on clean code, good UI/UX, scalability and easy future maintenance. I’m available to start immediately and can provide regular progress updates throughout the project. Looking forward to working with you. Best regards, VIOMX
₹60,250 INR in 7 days
0.0
0.0

As a seasoned Full-Stack Developer, I bring a wealth of experience and expert-level skills to the table that make me uniquely qualified for this luxury retail project. I've worked extensively on comprehensive ERP and CRM systems, including those specific to e-commerce platforms like Shopify. Furthermore, my proficiency in developing SaaS applications, web/mobile apps, and blockchain dApps will ensure that all of the facets of your luxury watch and jewellery business are meticulously integrated into one scalable solution. Moreover, I'm no stranger to complex inventory management systems, such as your required unique serial number tracking, service history tracking, BIS HUID tracking for diamonds, etc. On top of that, my knowledge in RAG document search and Q&A process will effectively equip your CRM module in handling multi-channel sales leads efficiently. Finally, with my AI engineering background, I can design an incredibly smart inventory management system with a hassle-free interface for your employees. By integrating RAG pipelines with vector databases such as ChromaDB and pgvector , troubleshooting intricacies will be a thing of the past. My goal is to create a retail management system specifically tailored to the needs of high-value watches and jewellery so that you can deliver a premium customer experience every step of the way.
₹40,000 INR in 25 days
0.0
0.0

Hi there, I’m excited about the opportunity to build a custom Luxury Watch & Jewellery ERP + CRM platform. With over five years of experience in full-stack development and a strong background in ERP and CRM systems, I can assure you I’ll create a clean, professional, and user-friendly experience tailored to your needs. I noticed you want a seamless integration of modules like omnichannel lead management and unique serial number tracking for inventory. That’s right up my alley! I’ve developed similar systems, ensuring they are both scalable and secure. I specialize in React, Node.js, and PostgreSQL, and I thrive on tackling complex integrations, making sure everything runs smoothly. I’m committed to speedy communication and a fast turnaround to keep your development on track. Let me know if you are available for a quick chat! Regards, Wonita
₹37,500 INR in 7 days
0.0
0.0

Core foundation first PostgreSQL schema designed for serial-level inventory + audit logs from day one. NestJS modular architecture so CRM, Inventory, POS, Memo, Repairs, and Financing stay cleanly separated. Highest-risk modules early Unique serial tracking + Shopify bidirectional sync Memo-in/memo-out with due dates, auto-reminders and convert-to-sale POS with offline support + financing split payments WhatsApp Business + Instagram DM lead capture into unified customer 360 RBAC & security Super Admin / Store Manager / Sales / Vault roles with full audit trail and login history. Integrations Shopify (products, inventory, orders, abandoned checkouts), WhatsApp Cloud API, Meta, Podium, Legacy Capital, QuickBooks — all behind queues (BullMQ + Redis) so webhooks never block the main app.
₹75,000 INR in 21 days
0.0
0.0

Hi, I can rebuild your existing website in WordPress + Elementor Pro, preserving the current design, branding, animations and responsive experience while making every key section easy to edit without coding. I’ll recreate the website with a clean Elementor structure, reusable templates, global header/footer, editable service pages, portfolio, testimonials, gallery, blog and contact sections. I’ll also optimize responsiveness, performance, basic SEO, security and maintainability while keeping plugins to a minimum. Estimated timeline: **10–15 business days**, depending on the existing website and content. Before providing a fixed quote, I’d like to confirm: 1. What is the existing website URL? 2. Is the current site WordPress or another platform? 3. Do you already have Elementor Pro? 4. Which animations or interactive features must be reproduced exactly? 5. Will you provide the existing content/images, or is migration required? 6. What hosting will the rebuilt website use? Once I review the current site, I can provide a precise cost, milestone plan and implementation approach. I’m ready to start with the website review and turn it into a fast, professional, fully editable Elementor site.
₹56,250 INR in 7 days
0.0
0.0

Hi, New on Freelancer — 20 years of development experience behind us. We're taking our first few projects here at a fraction of our normal rate purely to build our review history. You get senior agency work at junior pricing; we get a review. Straight trade. integrating a luxury retail management system with both ERP and CRM functionalities often requires meticulous attention to data flow between the two systems to ensure smooth operations. I would start by defining the REST API endpoints that will handle transactions and inventory updates, crucial for your business. Can you share any existing systems or platforms you are currently using to better understand where to integrate?
₹56,250 INR in 7 days
0.0
0.0

⚠️ IF YOU'RE NOT HAPPY YOU DON'T PAY ⚠️ Hello! I've been recommended by a Freelancer Recruiter. Nice to meet you. Your main requirement is luxury Watch & Jewellery ERP + CRM – Full-Stack Development We are looking for an experienced Full-. I'd implement this with Full Stack Development, REST API. First I'd confirm the current setup and acceptance checks. Multiple 5-star reviews on full stack development and rest api projects. I'd love to chat about your project! The worst that can happen is you walk away with a free consultation. Regards, Chris
₹50,399 INR in 7 days
0.0
0.0

Hello Client, Hope you are great!!! I read you job description you are looking for web developer. I have sound of 7 years exp in wordpress, PHP, CI, Laravel, Drupal, Joomla and developed 145+ websites with good design. We are using the MVC model for security of website as well as develop three layer security in website and website is high skilled code follow all standards of development. I have been worked on many domain like ecommerce, Martrimony, Hotel Booking, Social, Healthcare, and Sport etc. I provide new vision for website and am always available for your support(24*6) . I hope you will be give positive response. Thanks
₹37,500 INR in 10 days
2.2
2.2

Hi, I understand this is not a normal CRM or e-commerce project. The biggest challenge will be keeping serialized inventory, POS, memos/consignment, repairs, payments, and Shopify synchronization consistent across multiple stores without creating stock or audit issues. One concern is the proposed 6 to 8 week timeline, as this scope is closer to a phased ERP implementation. I would suggest first defining the core transaction engine and inventory rules, then building CRM, POS, integrations, and advanced modules in milestones. I have worked on complex inventory and management systems and can take ownership of both frontend and backend development. Before estimating, I would like to know: which modules are required for the first live launch, and is multi-store/offline POS required in Phase 1?
₹70,000 INR in 7 days
0.0
0.0

As a full-stack developer with keen expertise in designing comprehensive systems like the one you seek, I am confident in my ability to deliver a truly tailored and optimized solution for your luxury retail management needs. Beyond just coding, my approach focuses heavily on clean development, solid architecture, and performance optimization, ensuring that your intricate watch and jewellery business processes are handled seamlessly and with minimal effort. With Shopify, API integrations (such as WhatsApp Business Cloud and Instagram/Meta) or systems like Podium & Legacy Capital, I have consistently proven adept at setting up bidirectional synchronization for efficient inventory management and streamlining customer interactions. I also possess sound experience in data analysis & management which will be valuable for your watch serial number tracking or diamond certification references. Finally, what sets me apart from the rest is not only my technical abilities but also my deep sense of responsibility and attention to detail. I intend to provide you with an all-encompassing ERP+CRM platform that not only meets every one of your requirements but exceeds your expectations. Let's join hands to put together a modern, scalable platform that helps sustain and expand your high-end watch & fine jewellery business effectively and securely.
₹53,250 INR in 7 days
0.0
0.0

Ahmedabad, India
Payment method verified
Member since Feb 26, 2021
₹1500-12500 INR
₹1500-12500 INR
₹1500-12500 INR
₹75000-150000 INR
₹12500-37500 INR
₹1500-12500 INR
$30-250 USD
$20000-50000 AUD
₹12500-37500 INR
₹750-1250 INR / hour
$25-50 USD / hour
₹12500-37500 INR
$15-25 USD / hour
$1500-3000 USD
₹600-1500 INR
₹12500-37500 INR
₹25000-50000 INR
₹12500-37500 INR
$750-1500 USD
₹400-750 INR / hour
£20-250 GBP
₹12500-37500 INR
₹12500-37500 INR
$8-15 AUD / hour
₹12500-37500 INR