I am Nica Marie Reyes, a former freelancer of ebay/amazon. I am a former email marketer, responding via email with the customers inquiry, order status, cancellation, refund requests, return request, tracking of package.
I've been with a bpo industry for more than 6 years and was able to handle international voice, email, chat account at the same time. With those bpo company, I was a customer service and sales representative at the same time. Being a customer service representative is a enjoyable task. However, as a customer service representative, we need to have a long patience so that we can respond to customers inquiry and we can provide the best and the correct resolution for the customer. I was able to handle financial, telecommunication, health care, cable companies account.
I also have experience in appointment setting for a UK account where we need to call cancelled, renewed, extended and expired orders of our customers and make a follow up with them. Also have experience in scheduling a technician for jobs to fix our customer devices.
Being a graduate of Human Resource Development, I learned how to handle people. I was able to talk to different kind of persons, different ages, different ideas, different personality and different attitudes. With that, I learned how to handle stress of other people. I learned how I can provide a better and a best resolution for every client or customer.
my skype id is live:nicamarievillanuevareyes and my whatsapp is 639773039493