We have a telephone system running elastix 4 on an EC2 container within amazon cloud. We record all telephone calls outbound and inbound. We are about to start taking customers card information over the phone so need the ability to pause the call recordings while the card details are read by the customer and then resumed to complete the call. When the call is played back, the call recording should have silence or perhaps the hold music when the customer is reading the details.
I would like it where the sales agent can press a key combination, for example #1 to pause recording, it will then do a short beep so the customer is aware the recording is paused. Then the recording can be resumed with #2 and after another short beep the call recording continues. The final recording should be the entire call but either silence or hold music on the part where card details are disclosed.
I believe this is done through [login to view URL] and is relatively straight forward.
9 freelancers are bidding on average £148 for this job
How are you? I have experience of making dialplan. I have been studying asterisk for 3 years. I can satisfy your requirements. Hope to contact with you. Best regards.
Hello My name is Audi, I can help you with your project, write me by chat and so that you can explain me better how they work and I can give you a suggestion