Technical Support Rep for IT company

Closed Posted 5 years ago Paid on delivery
Closed Paid on delivery

Technical Support Representative for IT service

- We are leader in the VPN Business and offer subscription based personal VPN to thousands of customers around the world

- We are in business since 2009, you will be joining a friendly team

- We reward hard work and effort and like to keep long-time business relationships lasting years, with career growth opportunities

Required Skills and Experience

Customer Orientation

You must be able to look at issues from the customer’s perspective and empathize with their situation, so you can be an effective agent and advocate.

Communication Skills

You must have excellent written and verbal communication skills and strong listening skills, so you can ask correct questions and provide viable solutions to

our customers. You must be fluent in English.

Technical Skills

You must be an IT professional with networking basics. Programming knowledge is a plus, but no programming is needed for the job. Prior experience with VPN is

a plus.

Customer Support Ticket Handling Skills

You need to be able to interact directly with customers (in English) through phone calls, emails, ticketing system and live chat to be effective in this role.

Time Management and Prioritization

As a Level 1 Agent, you will have a full caseload at all times, so you will need to manage your time and adjust your priorities as your caseload evolves.

Qualification

Bachelor's or Master's degree in a computer-related field.

What will make you more qualified for the job?

- Understanding how VPN works or knowledge of individual protocols (PPTP, OpenVPN, IPSec,...)

- Knowing Chinese language on intermediate / advanced level

- Multi-tasking capabilities

What will you do:

- Organize work in a ticket system with the customer team

- In charge with the initial investigation of the issues

- Proactively document, monitor and update support tickets and actionable steps taken

- Stay up-to-date with all the latest technologies concerning the company’s software products

- Interact with customers over live chat and emails

- Build up the knowledge database

What we offer:

- $600 monthly base salary for 6 days / week contract (with bonus up to 50% every month)

- Possibility of 5 days / week contract

Conditions:

-work from the comfort of your home

-flexibility in shift scheduling - we have 3 shifts 02:00 - 10:00 CEST, 10:00 - 18:00 CEST, 18:00 - 02:00 CEST 24/7 and assigned shifts timing can change from month to month (of course with sufficient notice given to you)

Linux Mac OS Network Administration Technical Support Troubleshooting

Project ID: #18255126

About the project

24 proposals Remote project Active 5 years ago

24 freelancers are bidding on average $698 for this job

sabdsouza

Hello, I have more than 9 years of experience with server administration, do let me know if you need my assistance. Regards,

$750 USD in 30 days
(184 Reviews)
6.8
talhamq

I have experience in deploying and maintaining of: Cloud Computing Platforms: AWS Amazon Web Services,Microsoft AZURE, Google Cloud (GCP). Server Operating Systems: Windows Server 2003-to-2012R2, Windows Server More

$250 USD in 0 days
(254 Reviews)
6.5
rumyr

Dear Sir: I'm interested in your project. I've complete diploma in computer science and working in IT field for more than 16 years. I'm expertise in networking, linux, windows OS, server, mikrotik, programming such a More

$666 USD in 30 days
(12 Reviews)
5.0
klajdikanani

You can contact me for details

$600 USD in 10 days
(23 Reviews)
4.9
asimrasool87

i would like to work with you as i and my experience is highlighted in my profile as well. looking forward to have a strong and long term working cooperation with you. with kind regards AGR

$667 USD in 22 days
(24 Reviews)
4.4
NovaSofts

Hello Sir/ Ma’am We are a group of Software Engineers having 10+ years of experience. Expert in JAVA, C, C++ , C# , Python, ANDROID, MATLAB. Done 550+ projects here on FREELANCER.COM. Please check our profile for ref More

$555 USD in 10 days
(10 Reviews)
4.4
psamkam

Hi My name is Samson and I am a network engineer with 9+ years experience in an ISP environment. I have worked extensively on different VPN types. SSTP,L2TP, EoIP,OpenVPN,IPSec and so on. I am familiar with Cisco, More

$833 USD in 10 days
(5 Reviews)
4.1
IntrinsecoTImx

Hello There! We are INTRINSECO TI de Mexico We have 15+ years of experience working with Production Support for IT customers. We can assign from 1 resource to an entire Customer Support Team. Please ping me for mor More

$750 USD in 30 days
(0 Reviews)
0.0
afzal5488

Hi. I have 5 years of working experience in Chat and email processes. I have been working on IBM on semi-technical process for a software. Although I dont have any prior experience working in complete technical support More

$666 USD in 30 days
(0 Reviews)
0.0
srajeev60

I have 8 years of IT industry experience and I am providing support to Europe and Asia region Customers. I have good experience on ticketing tool such as Service-Now and BMC Remedy and Queue Management. Followed by ITI More

$744 USD in 30 days
(0 Reviews)
0.0
Hanzawa

I have prior experience of running a VPN service and therefore have extensive knowledge of VPN and the technicalities surrounding it. I am able to offer top class technical support and am capable of doing all the speci More

$555 USD in 10 days
(0 Reviews)
0.0
fsaaib

Hello, I would love to work with you, I've been looking to find a job that I could do from work. I have background experience on IT for over 15 years solving desktop and network related issues, I also have experi More

$555 USD in 10 days
(0 Reviews)
0.0
manthanprajapati

Cisco and Fortinet certified network security engineer with having good experience in technical support and vast knowledge in networking , VPN and Security.

$555 USD in 10 days
(0 Reviews)
0.0
oro888

Very thorough with troubleshooting, documenting and resolving all sorts of networking issues across protocols wrt to VPNs. Open and flexible to working 5 days/week and can consider 6. However my Mandarin skills are alm More

$811 USD in 30 days
(0 Reviews)
0.0
Anthony1488

I have customer service experience and technical support experience for 7 years. Tier 2 position for escalation for complex issue and field tech support. I have experience in VPN and background both on software and har More

$600 USD in 24 days
(0 Reviews)
0.0
zeeguy09

Hi, after reviewing the requirement i can confirm that i can handle the job in expert manner, i have vast experiences with different kind of VPN's. Although i have no command on Chinese language. If there is an excepti More

$722 USD in 10 days
(0 Reviews)
0.0
vw1647284vw

I have 6 years of support experience in IT domain. I have worked with companies like SCB,CLI3L,Tesco HSC, Thomson Reuters, Accenture

$666 USD in 30 days
(0 Reviews)
0.0
dhawhyne

I am writing in response to the recent job advertisement that you published. With my extensive experience in this industry, I can say with confidence that I am the ideal candidate for the job. I am proud to have a More

$555 USD in 10 days
(0 Reviews)
0.0