Vb.net, java script , sql -

TECHNICAL • Consults with business to design scalable solutions to meet business needs. • Supports the implementation in designing, building, and testing data integration components for new and existing customers. • Configures custom IVR/ACD solutions using inContact’s proprietary GUI scripting software suite. • Designs, builds, and tests data integration solutions that leverage web service and API technologies using a proprietary scripting language similar to VB and Javascript. • Builds customer facing custom stored procedures using SQL. • Represents the technical services and professional services organization as an inContact product expert. PROJECT • Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects. • Provide business analysis, business area assessment, user needs analysis and business systems design for major projects. • Self-starter with the ability to adapt and learn new applications quickly. • Assist with conducting a comprehensive cost/benefit analysis and prepare business cases for projects. REQUIREMENTS: • BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required. • 1+ years of professional, customer facing experience beyond education requirements above. • 1+ years of programming experience (doesn’t need to be professional experience). Must have a fundamental understanding of object-oriented principles and basic programming/scripting concepts. • Ability to deeply learn complex concepts quickly. • Capability of describing technical concepts to non-technical audiences in a simple and concise manner. • Solid understanding of contact center software, cloud based is a bonus.