I have recently upgraded my Perldesk from 4.0.12 to 4.22. After upgrading the customizations made were lost. The sub print_request handles the print view of the ticket. The custom fields contain information about the user such as name, street address, street address 2, city, state, zipcode, phone, alt. phone, and ext. ticket#. The actual values of the custom fields are in the table perlDesk_call_fields the fieldnames are in the table `perlDesk_ticket_fields`.
I would like to output these values for the ticket print view keeping the same font/format. If you can create the database query and html output, I will handle the rest of the formating/placement.