OTRS Addon to process call center mails

€30-250 EUR

Closed

Posted

over 6 years ago

€30-250 EUR

Paid on delivery

Some inbound calls are handled by an external call center. They send an email to our helpdesk application (OTRS), which creates a new ticket for this. We need an OTRS Addon to process these mails. It should ... - change the type from "email-external" to "phone" - assign to an already existing customer, if possible (e.g. matching phone number) - beautify subject and text, incl. our signature (e.g. regular expressions or template)

Perl

Project ID: 14986710

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4 proposals

Remote project

Active 7 yrs ago

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4 freelancers are bidding on average €201 EUR for this job

@raiakanksha49

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€220 EUR in 3 days

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@MetaoriginLab

We are a Team of Technical Consultants and Data Engineers having healthy experience into Big Data technologies,IOT/Cloud/AWS and Python/AI+Machine Learning. The Dynamic force has qualified engineers having expertise in solving complex problems. We have Experienced Customer Service Representative with demonstrated history of working in industry.

€275 EUR in 5 days

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@Rhasan46

Hi I am highly expert & experienced in Perl .I have 10 years of experience & have, completed 100+projects in it .i am very professional, hard worker & helpful person who can provide maximum results for you . My expert skill are :-Perl ,.NET • Software Architecture • Software Testing • Word • Matlab• C++ Programming • UNIX • Software Development • ASP.NET • VB.NET . My main focus is to deliver you good quality of work & ensure you 100% satisfaction of work on time Thanks

€30 EUR in 3 days